Auto Check

I brought in my 2003 Lincoln Aviator on the recommendations of my neighbors. When I brought my truck to the place. I informed them my family mechanic and his associate mechanics state I need my full pump/​injection system replaced and my oil pressure pump system but it would be best to rebuild or replace the engine in the end because it was so old and I continued to put money into it. After speaking with Sam he informed me that could fix everything with no issues and that my engine was still good according to his services technicians. However, after putting almost $ 4000 into in back in August of 2015 I had to bring it back because it started making loud noises from the engine. Sam then told me it needed thicker oil and to check it regularly. No my family mechanic to me the very same thing that the engine is burning up the oil fast as most older FORD vehicles due as they age. That is why my engine exhaust is producing white smoke. However, after the oil change I informed Sam at Auto Check it still is make the loud noise it was making prior to all the repairs when I told him that my family mechanic said the engine was going out. Sam then informed me no you need four new mounts for the lift that wear out over time and this is a spate issue from what they repaired and has nothing to do with those original issues. Which my family mechanic unfortunately did not rebuild or replace engines anymore so I asked him to check the work AUTOCHECK did and he said that noise is coming from the engine inside because of the original oil issues that Auto Check was supposed to fix but did not. My neighbor is my witness that they did not deliver what they promised me they could do and wanted to charge me another $ 1200 to fix the noise that they said was caused by the motor needing four mounts not by the original low-​pressure oil issues with the oil pressure pump. I then took it to a dealer for a 4^th opinion were the informed me just as my personal family mechanic that the engine was going out and would not make it through this year. The work Auto Check did, did not fix the original issues and was still under the six month warranty however I did not have another $ 4000-​$ 5000 to put in a new motor or rebuild it and I was not going to give then $ 1200 to fix mounts that would not keep my truck running another year.
Ultimately after all the money I investing in trusting Auto Check to fix my 2003 Lincoln Aviator I had to sell it for $ 1000 using it as a trade in to get a new car which now I am stuck paying $ 450. I believe I am own a refund of $ 4000 from Auto Check for not fixing my original issues and costing me more money in the end.

I had been bringing my Corvette here since I moved to Sugar Land for my oil changes and some occasional light work. The owner and manager were good honest people. I was a bit skeptical after the pace had changed hands, things changed and I was not comfortable at first but things smoothed out in short time.
I bought a Hummer and they kept my business, giving me an honest price for light work and oil changes (I have a warranty for heavy work). Ben and Sam always take care of me and my dad.
I ended up in the ICU at the hospital for two weeks and when I got out my battery had died. I bought a new battery at the auto store but it did not fit right, I needed some modifications to make it work, also a horrible squeeking sound coming from somewhere. I brought it in to Auto Check and they took care of it in short notice. I told them what had happen and where I was for the last two weeks.
When I asked the price they refused to charge me anything. Ben and Sam are honest and good people. Needless to say, I will continue to bring my vehicles into Auto Check.

Great service! Quick oil change, great help to find car troubles. Everyone should visit AutoCheck

This place is not honest and will try to rip you off as much as possible. I was given a quote to repair my truck and when I went to pick it up and pay I was told a price a few hundred dollars more. I could not believe they had the nerve. I would highly recommend staying away from this shop!

I came here in August 2013 because my car broke down near it… worst decision of my life. They said I needed to change the water pump, change the timing belt spend a few hundred bucks. They really insisted on replacing the axle which I said was not in my price range since it’s not a car I expect to Have too much longer. He said I guarantee you it will break in 6 months and that he doesn’t want the car to split on me while
I’m driving I said I’ll take my chances. They also Said to change the breaks which I refused since that’s not the reason the car broke down and I had warranty somewhere else. A year and 8 months later car is fine my current mechanic said nothing is wrong with the axle! They are also on the national rip off report website a file that I did not claim!
They give out flyers in our neighborhoods acting like they are a good neighboorhood shop their oil change has a hidden fee that they add on for trashing the oil and filter! Even my neighbors had a bad experience with them!

I took my pick up truck in for a very strange noise and front desk Ben and the owner Sam took very good care of the truck. They kept me inform at all times of the progress. They were also able to work with my extended warranty and communicated with the adjuster to cover for the parts and services. I will definitely be coming back to this location.

Anthony, the shop manager, should be awarded Customer Service of the Year award. I have spent quite a bit of money at this shop on my high mileage vehicle. I drive a 2003 Volvo XC 90 (just so Mr. Anthony knows who this is…). They rebuilt my transmission for a fair price in the past and I have not had any trouble since. However drive shaft replacements became a recurring problem.
To make a long story short, I had them put in new axles. They use a company called Worldpac (
), and the parts used were FEQ (
), which are supposedly OEM parts. Within 6 months while on vacation away from our residence, the driver side CV joint failed catastrophically. I went to Austin Vol — Tech (
), who told me that the wrong parts were on my vehicle, which explained the premature failure. Basically the part I was fitted with was for a CAR, not the large SUV. It fits because the transmission and parts of the hub are the same as in the other Volvo offerings, but the durability of the components and the actual geometry are compromised. The passenger side axle was also showing serious signs of wear. I called Auto Check and was pleasantly surprised that Mr. Anthony came through (I am completely serious about this, I give credit when credit is due), shipping new parts to Austin Vol-​Tech and picking up the tab for labor. I was still furious for spending extra money on additional hotel nights, having to get a rental car for a couple of days, and ruining parts of our vacation since this was their mistake and not an unlucky failure. They obviously did not want to pay any of those expenses so I just walked away.
Less than 6 months later, I observed failure of the driver side CV joint boot. So I went back and this time, Mr. Customer Service himself (yes Mr. Anthony, I’m turning on the sarcasm full blast this time), accuses me to have caused the tear! The only shop that touched my car was Discount Tire for the usual tire rotation and balance. And oh by the way, the boot is well protected and buried behind the wheel well. There are no rubbing parts and no Mr. Anthony, I don’t off-​road my old vehicle with the smallest engine in the industry for an SUV that size (2.5 litre turbo, 5 cylinder engine) with front wheel drive only, so there is no way on this earth that I caused it. The part failed (again) because of a defect and the last thing you should do in your business is ACCUSE one of your loyal customers of doing it themselves!!!
We had some face time and he was extremely rude, so I left and decided at the time to take it further and exercise my rights. However I dropped the ball as I’m quite busy with life and decided to take my car elsewhere and replace the axle when it showed signs of wear.
Over the last few weeks, I experienced a shudder, like a grinding noise when taking off from a stopped position. I had no clue what it was and it felt like the ABS was engaging. However the noise seemed to go away and last week I experienced unrelated engine trouble. I like this vehicle so I decided to keep it and put in a low mileage (41K) engine as my almost 207K engine had enough! The new shop, Eurocare (
) put in the engine and was ready to take for a test drive when that noise came back and all of a sudden, the vehicle wouldn’t move, making a horrible and disheartening squeaking noise. I expected the worst: did the transmission failed again and I just threw away a bunch of money? We pushed the car back in, raised it, and lo and behold, we find that the passenger side driveshaft FAILED, this time it cracked and sheared off right by the transmission connection. Once again, I’m still within the warranty period. By now you must think I drag race this thing from a standstill, but believe me when I tell you that is absolutely not the case. So I call Mr. Anthony again and without him knowing who I was, he was already making up excuses. I had him talk to Stan, Eurocare’s shop manager, and he wouldn’t even reason with him. I took over the phone and once I told him who I was, he started fuming and said he won’t warranty anything else for me and slammed the phone. By the way, this would not have cost him a dime since the part is still under manufacturer’s warranty. Eurocare did their very best to get the correct part and had me ready to go in a few hours, with a 3 year parts and labor warranty.
So now I’ve decided to write the full story and post it around the web so everyone knows what kind of dead-​beat mechanics and business people are in their area. I will be trying to get this sorted out through Worldpac and FEQ, but if I cannot, then I’ll resort to small claims court as I have all the documentation necessary that proves I’m still within the product manufacturer’s warranty. I would rather spend my time doing more important things with my kids, but this time, I am not letting it go.

I moved to Texas last year and the thought of finding a new mechanic /​service center is always stressful. I got burned at the first place I went to (First Auto on Eldridge in Sugar Land). Then I hoped for the best and tried Auto-​Check on Lexington. Anthony and Sam have been great in getting our cars taken care of and my wife and teenage daughter always feel comfortable going there.

WORST AUTO REPAIR SHOP EVER!!! If your looking for honest quality work, LOOK ELSEWHERE because you wont find anything of quality here.

STAY AWAY FORM THIS PLACE… UNLESS YOU WANT TO TAKEN TO THE CLEANERS. My mom took her perfectly working 2000 Mazda MPV for state inspection. They came out that the radiator hoses were leaking and needed to be replaced or else one day her car will break down. Bill $ 320. Before leaving, she checked the radiator reservoir and was Empty. Then she had them put coolant and left. Went home 1 mile away and at the house she noticed a puddle of coolant under the car.
Came back to have them check it and now they came with a bill of $ 630 to replace a cracked radiator. But they were going to be nice and discount it to $ 500!!! So they made $ 830 on my Mom when she in had a perfectly working car.
HORRIBLE WAY TO DO BUSINESS, they need to be investigated by the State Bureau.

I wish I had seen these reviews sooner… slaps head, that is what I get for not checking. I just took my car in for an oil change. They had done it before and were a bit cheaper than others in the area. Plus they weren’t busy so I figured I could get in and out easy. They said my valve covers were leaking oil badly and needed to be replaced now. I was a bit suspicious of this since I hadn’t been having any problems, but I told them I didn’t have time to do it today and my car was still under warranty so I wanted to check to see if that was covered first. He then proceeds to tell me to just have the dealership send a copy of my warranty over and he can do it asap. I was uncharacteristically in a rush so I said I would come back. Needless to say something seemed fishy about the whole thing when they tried to sell a couple behind me break pads, when the husband said they were just replaced. So I decided to take my car to see my regular mechanic. And guess what? Nothing is wrong with my car, and he said he could tell just by looking under the hood that nothing appeared to be wrong, but I had him double check everything just in case. So ya, talk about a horrible way to do business… trying to sell people expensive (they wanted to charge me $ 400) things they do not need. Avoid at all costs!

If the manager himself cannot tell you that service X will cost you Y amount of dollars BEFORE doing the work, he is either shady, slow or incompetent.
Such is the case with Mr. Anthony Pete there who is allowed to wear the manager’s badge.
Simple story of mine:
I called to ask if they can fix/​handle the driver’s side window since they’re a lube place. He said they could. I asked if they could look at it today. He said they could. I go in 15 mins later and he hands me a simple form with name, address, car info, etc.
NO WHERE ON THE FORM IS THERE MENTION OF ANY KIND OF MONEY. But one would assume the manager would say «hey, this checkup will cost you $ 40+ dollars… you want to do it?». Instead, he takes the keys… has the car in the bay for literally 5 – 6 minutes and tells me it’ll cost $ 350+ to replace the motor. Ok, thanks for telling me something I already knew since the WINDOW DOESNT OPERATE!
Ok, whatever, thanks for the time but I’ll think about it and get back to you.
Instead, he demands I pay $ 42.50 for the 5mins «diagnostics». When exactly did I consent to something that cost money? No, instead this guy wants to sit there and teach me a lesson on how «nothing in life is free… how do you expect for free work. etc, etc». And how I OKed the work over the phone. Oh really? Who in their mind would agree to pay for work when the garage hasn’t given a quote (let alone even seen the car!).
Sure, but is it not COMMON SENSE to let your customer know BEFORE DOING ANY WORK that it’ll cost them money?
If something so simple is difficult for the manager to understand then I can’t imagine what else is possible there.
Shady. Incompetent. Untrustworthy.
Take your pick.

The worst auto shop Ive been to in a long time! got a routine alignment and oil changed and managed to mess up both! HOW? How do you mess up an oil change? They put the wrong oil in my engine! Their explanation…“its good for all engines”. It probly wont do significant damage to my engine, but that is the most unproffessional answer Ive ever heard. Not to mention they charged me $ 11/​qt for synthetic motor oil. Too finish it off my truck still pulled to the right after I drove off. If they cant manage to perform these simple services proffesionally then I recommend you STAY AWAY from these guys.