I stopped by to check on a battery swap for my Lumia 1520. Got grilled: 1. Are you an AT&T customer? 2. Show us your ID before we can talk further since you may be eligible for an upgrade. I said NOTHANKYOU and left the store demurely. I wish we had the equivalent of technocrats in Bruxelles in the U.S. so that the oligopoly in this industry could be unwound.
Kelvin P.
Tu valoración: 1 Ganado, TX
First of all I live over 100 miles from this store. Went in last night to get two new tablets and a smart phone. We sign in and the host tells us «4 people are ahead of you.» So we look around and an hour passes and people that were behind us are getting their names called, so I go ask the host who is a different person now and ask him what’s going on… He tells me there are 5 people in front of me. So I told him that’s not right we have been here over an hour and people that came in behind me are getting their names called. He acted like he could care less so we left. I’ll never do business with this store I probably would drop AT&T altogether but they are the only carrier I can get that gives service in my area. I still won’t go back to this thug store.
Rachel X.
Tu valoración: 4 Houston, TX
We’ve been here a couple of times and the service has always been great. They are very accommodating to customer needs and is clean, big, with lots of displays including all the newest gadgets.
Frank K.
Tu valoración: 5 Missouri City, TX
The customer service is GREAT! Michael was very helpful. Will be back for sure and will refer friends to this location.
Alia A.
Tu valoración: 5 Sugar Land, TX
We saw an AT&T commercial advertising an upgrade to the iPhone 5 for only $ 99(when you trade in your current smartphone). I guess advertising really does work — we were at the store within an hour from seeing that commercial! We signed in and then there was a good long wait before we were helped. Good thing for me, there was a demo iPad that had someone’s phone number and so random people were texting this person. I entertained myself chatting with this guy for 20 – 30 minutes. Finally Donna came to assist us and she was GREAT! She is very knowledgeable and friendly, and made it well worth the wait time. My boyfriend is not eligible for an upgrade yet, so Donna suggested that I give him my iPhone 4 and use his iPhone 3G as my trade-in. And of course she helped us with all the transferring of info from both of our phones. Awesome!
M B.
Tu valoración: 5 Sugar Land, TX
Been here twice. First time was good, normal service. Today I had an amazing lady named ALEX who is putting herself thru grad school to pay for her education. She seemed so nice and hard-working I had to write about her. She knew everything about the phones and got me in and out quick. Awesome experience.
Amber S.
Tu valoración: 5 Sugar Land, TX
Decided to make a stop here since I had a few questions regarding getting a plan with at & t. It was extremely organized — there was someone waiting by the door with a tablet of some kind and asked for my name & informed me that they would call me when they’re ready. The store was organized pretty well and wasn’t too busy. I was called within 10 minutes and the gentleman helping me was very knowledgable and helpful. He didn’t rush me and took the time to answer all of my questions. I was definitely impressed with the customer service here — keep it up guys!
Jeff C.
Tu valoración: 5
We have a corporate account with a bunch of lines. Because i handle tech support for the company one of my jobs is managing all the phone lines. This includes issues getting new phones for new hires etc. Every time i have been here with issues or changes the staff has always been extremely professional and helpful. Although its not the quickest place because of the high volume of people its definitely the most courteous.
MJ A.
Tu valoración: 5 Richmond, TX
Friendly staff that does not try to sell you unneccessary BS! I went to this store to purchase a new iPhone for my husband and merge our accounts together. The whole process was so quick and easy; it took less than 15 minutes!!! The rest of the time the sales associate, Jewel(awesome person!) was answering all the questions that my husband and I had regarding our new family plan that we switched over to, questions regarding the warranty of the iPhone, and general iPhone questions. They were never rushed nor did they rush us and most of all they weren’t pushy trying to get us to buy all the extra BS that some mobile companies try to sell — THANKGOD! I’m definitely glad we came to this store to make such a large(large i our family) purchase! Definitely reccommend this place to anyone that doesn’t wanna deal with pushy cellphone salesmen!
Melissa M.
Tu valoración: 4 Sugar Land, TX
I went into this AT&T Wireless store after I purchased my new iPhones at the apple store. I needed to transfer all of my old contacts to my new iPhone from my old(other carrier) Katana. I was worried they might put me to the end of the line since I wasn’t purchasing anything. It was pretty busy in the store, but because it was iPhone 3GS launch day, the place was fully staffed and more! I walked in and was greeted right away. They were happy to hook up my phones and transfer over the contacts. In addition, I asked about a teacher discount for my service. They were happy to look into it and then apply a 15% discount to my plan right then and there! I was really pleased with how helpful everyone was at this store even though they were busy with ‘paying’ new customers. It’s a real sign of customer service of how good your employees are on a busy busy day.