Charter Communications

Is there a zero star? They have yet to come by and pick up their cable box. I have called their office 3 times. Movies don’t work. I constantly get the run around. Get someone else, anyone else. Make sure they don’t charge you.

The phone number has been replaced with a scam phone number. (I searched with Siri and it took me to apple maps, I think.)
BE CAREFUL
+1 (888) 438‑2427
IS THE CORRECT NUMBER.

This is a company that is happy with status quo. The quality of transition stinks. HD television is spotty. This company is the reason why there is a need to stop monopolies. Only recourse is satellite tv.

Zero stars. Don’t make the mistake of signing up with Charter!
Look at Charter’s terrible reviews everywhere. Consumerist magazine (not-​for-​profit subsidiary of Consumer Reports) calls Charter the «worst company in America.» It’s no wonder Charter went bankrupt a few years ago.
This sleazy firm’s business practices include:
— cutting your satellite cable, then insisting that customer fight with Charter’s 3^rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it.
— moving your first bill due date ahead after first bill, without prior notification (told this is a «standard» Charter procedure on 2^nd bill)
— insisting that customers wait 45 days (unbelievable but true) for Charter’s Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-​time payment prior to the interim due date (as a safety measure)
— moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice
— migrating from helpful humans to speak with or chat online (about no-​service issues) to worthless automated systems
— poor no-​service reliability
I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you’ll love Charter!

The stars are the people at the office in Nags Head, the installer, and the person who finally did my installation (and also had problems getting the Charter on the phone people to function). The missing stars are for canceling my appointment «automatically» without notifying me; not sending the bill to the requested address; disconnecting me; charging me extra to reconnect after they messed up the billing; and telling my tenants (who don’t have the security code!!) that service was disconnected for nonpayment and then requiring that security code from me to accept payment.
If I could find an alternative that would work with a tenant, I would. I cannot imagine a more poorly executed business model.

Everyone having an issue with Charter internet, there is only one way to get your internet fixed and credit on you account. File a BBB complaint, it definitely works!
They could care less how much you complain to them and will send tech after tech wasting their time and yours as they keep telling you it is a local issue and not at your house, but when you call back ALL they can do is send another tech. Continual revolving door with no results.
File a complaint @ BBB online and they will call you offering all kinds of discounts and eventually will fix the service.
I have had there service since 2007 and have filed 3 complaints, usually within 6 – 12 weeks the problem is fixed. Usually the service is good for about 6 months after that, then corporate starts selling faster speeds which the local area can’t support. In the end we lose!
I finally went to the 2^nd to lowest tier because I wasn’t getting near what I was supposed to. Now it doesn’t even hit that, called support and he uncapped my modem to 100 Mbit and it didn’t make a difference, still maxing at 10Mbit down and only .65Mbit up! with much lag, packet loss, cant display page ETC.
Time to log another BBB complaint!

As someone above said, I would also leave no stars if possible. It is a shame it is the only high speed internet available in Suffolk, because I can’t imagine they would have any business otherwise.
I have had multiple occasions where they have called to offer ‘specials’ where I would get such and such free — and ended up being charged for it. I even reported them to the BBB after this last incident to no avail. Internet here has been going down constantly over the past week (many people I know are having this problem), and they blame it on my router. Go figure…
If you have a choice — don’t get Charter!

Let me start by saying that if I could leave NO stars, I would.
Charter Communications is severely lacking in their customer service AND just services that they provide in general. The guide interface on the cable box is archaic to say the least. The DVR is hit or miss. If I set it to record only new episodes, I still end up with a cubic butt ton of repeats. Really? Fix that sh! t.
I don’t have a choice for internet and basic cable is part of my association package so I’m pretty much stuck. I did downgrade my HD/​DVR service and converted to DIRECTV… best decision evAr.

Charter is why no one likes cable.
1. It has a reward program but the website to redeem points doesn’t work most of the time.
2. When my internet service failed it took 3 visits by 3 different service people before it was determined the Charter-​leased cable modem was bad. (I told the first person it was the modem.)
3. For 6 months, my TV service was poor quality. After 5 visits they put a booster on the line. Finally I get service.
If I didn’t live behind a forest of trees I’d have satellite. And of course Charter has the monopoly in my town. Socialism lives in Connecticut.

This outfit here is about as whack as it gets! We have our internet service through them and periodically they will call us with some inane cable promotion, right? Well, they call Monday, while I’m at work and ask me if I want to screw over DirecTv and go over to them, for the same money and with fewer channels. Um, no. Tuesday, same crap, but at dinner time. No thank you, I actually LIKE the service I have, thank you very much. Bam! These cats decide to bring in the freakin’ big guns and this girl calls me and has an attitude as big as ALASKA! She’s pissed off that I don’t want to switch, starts jamming ME up about whether or not I actually watch the channels I have, why I eat breakfast… Shut the hell up already! I DO NOT WANT WHAT YOU ARE PEDDLING CHARTER!!! AAARRRGGGHHHH!!!