Buckwild Towing

Stay away from these liars… very unprofessional, both towers and dispatch. I never in my life dealt with such mean and inconsiderate people. My mother who barely speaks English had to take my grandma upstairs, who is mind you way over 90 yo. when she got to the lot on Summit avenue, there was no guest parking, she parked on someone space (which landlord said was fine) for literally 5 minutes. came down to see her car being towed. the driver offed her to pay 150 $ which I’m sure he wanted to pocket, my mother called grandma to prepare the cash. and called me so i can translate. I guess it took way too long for the driver so he didn’t even bother and continues towing.
when i called dispatch i got to talk to Michele, extreme mean and unprofessional woman who yelled at me and said that i was a liar. she changed her story 3 times .
we didn’t ask for a free pass, we wanted to pay 150 on the spot. but ended up paying 262. because according to the driver my mother first said yes to paying and then refused to pay. (oh yeah in her broken English she did all that).
Michele said she was on the speaker phone, and didn’t hear me at all. While the entire time i was on the speaker phone and even spoke to the driver who screamed at me and said call dispatch i’m not allowed to talk to anyone. i wonder how she was on the speaker phone if after she said she was texting the driver.
its a big schemes.
they also don’t take credit cards, which is the most ridiculous thing i ever heard in my life. we live in america.

Second time being towed by Buckwild and they were EARLY! Took great care of my car and got her to the dealership quickly. My driver was friendly and super helpful. I was so glad that my insurance company sent Buckwild as I had such a great experience last time! Keep up the great work!!! I really hope I don’t see you again though…

All these comments who are saying they are the best are probably people who know them personally. I waited 4 hours for them to get to me and no one showed up, the worst service ever. I would never recommend them to anyone. No one should wait 4+ hours for their car to be towed. Absolutely disgusted with their service.

Good Company. Good People. Highly Recommend their services.

I LOVE BUCKWILD! I feel safer on the roads knowing I have their number on my cell phone. Flat tire? I had someone to me within 15 minutes, not only that, his knowledge of my car and the extra mile he went to look for a nail sold me! I’ll never call anyone else! Diane

This company has all new equipment (I’d hate to brake down while getting towed)
The owner and all the workers are professional at what they do.
In a business like this it’s hard to satisfy everyone, but these folks go the extra mile.

Considering the nature of the business, these gentlemen are very well poised and very understanding especially when you waltz in there like a screaming banshee demanding that they give you your car back and accusing them of extortion… needless to say, that wasn’t one of my finest moments but I must give credit where credit is due.
They they answered all my questions clearly and concisely and went over the charges line by line. I really appreciated their demeanor and once I calmed down, we had a couple laughs. That certainly isn’t the easiest business, because people are usually in a panic or enraged when they come into that office…
No one ever really plans on having to pick up their car after it’s been towed or impounded, however, should you find yourself in that situation with this establishment, rest assured that they will take good care of your car and give you exemplary customer service even if you verbally assault them.

Total Rip Off. Towed my van at 3 am from about 15 minutes from their yard. Next morning charged us $ 894.09 to get it out. STAY AWAY!

You Saved us again!!! You are the BEST!!! Always ready to help!!! You all go above and beyond what we could ask for! We have called in the middle of the night not once but twice and as soon as a driver can get to us you are there (20 minutes)! Fast, knowledgable and extremely friendly! If you need a tow just call Buckwild and they will do the rest!!! A million THANKS!