Clapper’s Home & Hearth

My wife and I looked around at various fireplace shops but when we went to Clapper’s we were very impressed. We not only found the best insert that we’d seen but Robb was fantastic! He was great to work with, he coordinated one day installation with him, plumber and electrician coordinated by him and he stands behind his work completely and wants everything to be perfect. The fireplace looks amazing and I couldn’t be more satisfied with the work that Robb does.

I needed a fire place for my architecture office, and talked to many people. Robb is the only guy that asked if he can come and see the place. In order to deliver the best service, he wanted to know the details. Way more useful than all the I talked to. He was on time, offered clear suggestions, oversaw the installation himself. He knows we are concerned with aesthetics and function, and he made sure everything we planned worked out great. Big recommendation from my side.

I found Robb through a contractor who did a lot of work in my home. I’d gone to a few showrooms and made a few more calls before reaching out to my contractor for a recommendation. I was frankly scared by the lack of knowledge of people selling these things. Not ONE asked me for the dimensions of the room I was looking to install in, and given that it was a small room with very low ceilings, I was nervous about installing a large unit. When I called Robb he had a job a few towns away the next Saturday and offered to stop by after. Very impressed. None of the others would come to my house until after I made a decision. Robb provided great service and I’ve been very pleased with the product. Two things, I wound up using my own plumber who is certified to do gas work and I highly recommend you get someone you trust to do that. When I expressed my concern about gas explosions, he told me most of the problem come from the way people install it and materials used. Second thing is that everyone else I spoke to recommended an electric component to circulate the hot air — no question. Robb told me my room was so small he didn’t feel I needed it. I don’t. Saved me several hundred dollars…

We started our search asking people in our community who had a new fireplace insert installed. Were they happy with the product, vendor and service? Sadly nobody replied with an overwhelming endorsement. So we expanded our search to companies outside our area. That’s when I found Clapper’s on Unilocal.
Robb came to our house; we went over the brochures, he measured our fireplace and scheduled the ONE DAY INSTALLATION.
On installation day we had the beginnings of a 2-​day snow storm. Robb coordinated the plumber, electrician, and high wire acrobat (who climbed to the very top of our chimney). We did not need to subcontract anything. All details were handled by Robb. When our insert kit arrived (short one light bulb), Robb announced he had to go out and get one. We pleaded with him to drop the bulb off on a day he would not be risking life and limb to drive through this snow storm. He returned the following day and completed the job. We are pleased with the product, the service and Robb.
Check how cheap I am with giving out a perfect review. He’s that good.

Clappers is terrific. We were in the market to replace our fireplace doors and stopped by the showroom in Sudbury late one Saturday. After visiting some other fireplace showrooms it was a no brainer to purchase our beautiful Stoll doors from Clappers. Robb’s focus and attention to our needs was obvious throughout the process and also his price was very competitive. Clapper’s great service, delivery and product line exceeded our expectations.

Robb did an awesome job on a Valor gas fireplace two years ago. Since then, I’ve referred him to several friends and two others also got fireplaces through Clappers. We’re all incredibly pleased. I live in Cambridge and went to Robb after the two closest fireplace dealers showed zero interest in my business, since they seemed to get plenty of business just by having a nice location. So, I bucked the curve and reached out to Robb in Sudbury. The product is the same product, but the service from Clappers is from another dimension of customer support. He always answers my calls, or calls right back. I’ve asked him questions throughout the time since I’ve gotten this fireplace, and he’s always responded immediately and never even tried to charge me for the help. But most telling, he’s always trying to come back to make a housecall and troubleshoot on the spot. I mean, whenever I ask him a question, he always offers to drive over and help you in person. Really the best service, period. And the fireplace I got from him is as great as he said it would be. I felt compelled to write this review after I just now saw Clappers’ mediocre Unilocal rating. I just can’t stand to see Robb with such a low overall rating. He was one of the last people I dealt with at the end of a massive gut rehab, and among all the vendors, contractors, and sellers I worked with, he’s one of the best, hands down.

I have removed my previous Unilocal as this company has deserves to have a rewrite. After my Unilocal they reached out to me and corrected the problem very graciously. I am pleased to say that I would recommend them to a friend.