Sprint Store

These guys were great, so helpful. Upgraded to a 6S from my old iphone 5s and got a pretty sick speaker too. Sam, the sales manager here, and nigel, another sales manager, were both super cool. honestly it was one of the better trips I’ve had to a cell phone store and I’d recommend anybody to come see these guys at this store. good people.

Sprint employees lack professional customer service skills. Three employees helping customers could not acknowledge the customers, including myself, that were waiting for what seemed like an eternity. No recognition from any of the employees that we would be helped as soon as they were done helping the customers ahead of all of us. I had to walk out.

Awful customer service, unhelpful and had no interest in helping me solve my problem. I bought a new iPhone 6s and that keep getting dropped audio and weird digital hits on screen. The phone is only a few weeks old. Talked to
(where i purchased it and they offered to send me a new one) I said i would just stop by the store to see if they might be able to fix it. Mark Gardener told me he was the manager and couldn’t help me cause was passed the 14 day customer satisfaction deadline. Ask if i bought insurance and told me couldn’t help cause its an Apple product. What? Called the store again when I got home to find out this guys name, he answered, this time he told me the manager wasn’t in and he was the lead. Whatever that means. Long story short if you’re not buying a new phone, don’t bother going here. They just want to sell new phones and have no interest in customer service.

Leo & Ariga were super helpful to my 2 friends who needed to get new phones. One wanted to upgrade her phone and the other needed a new phone because hers stopped working. We were in and out within less than 45 minutes. Again, Leo & Ariga were knowledgable, helpful, and friendly! Thanks guys :)

Another Sprint store totally understaffed, I went in to buy a new phone and I had a appointment. Since they did not acknowledge me or my 3:15 appointment, I called Sprint Customer care and had to do a telephone order. There were two sales people in the front, the third person was having lunch as I waited an hour, but by then, my order was completed over the phone.

These guys are snakes at this store! I just had to call sprint customer service and have my plan adjusted because Mouhammed A. from this sprint location lied to me on my final bill amount.
I have been with sprint since 2009 and recently went from the iPhone 5s to the iPhone 6. I specifically asked him to tell me every single charge and overall total I would be paying for my monthly bills (including the tax + insurance + iPhone forever plan charge). He quoted me around $ 86 until I call today to pay my bill and it says $ 106. The imbecile just so happened to forget to tell me that the iPhone forever plan charge is roughly $ 20!
I wish that people could just be honest. Cell phone store employees are known to rip people off and mislead customers but I clearly asked him for a definite total. Shame on this store.

I pay $ 50.00 a month unlimited everything. Was very happy until my phone started to do everything crazy. Apple said I needed a new phone. Sprint has a new plan for $ 22.00 for just the phone, this also comes with Apple care (make sure it’s apple care and not some get new===me sub contractor nobody knows, demand it. Every year you’re entitled to a new iPhone and trade yours in (if that’s your think) Apple has same plan but was twice as amount. Wish me luck going tomorrow to get new 6S.
Side not, Bernie Sanders is in bed with the NRA — google it.

I purchased a phone last year on one of their lease programs at a different store. Since then I have visited this store multiple times, with many problems. Turned in the phone a month later that was supposed to take care of the lease on it as my boss purchased me a brand new one for my line. Here it is a year later and I’m still paying on the lease with no credit actually showing. No one in store or with the service line can tell me what happens. Then I bought an upgrade phone for my wife, bundled with an iPad for an extra small, seemingly reasonable amount. That apparently changed my plan. This was not explained to me, and with a framily plan it shot up the other peoples bills as they cancelled this to get me the deal. Sprint in general seems to have problems explaining their plans and what they are doing for you in essence of «saving you money». To be clear, not mad about saving money, who would be, just about no one being able to clearly explain what is going on. Then while on a call with sprint trying to verify what is going on they tried to sell me another line, and at the end of being transferred to customer service, whom thought I was talking to, he tried to sell me on a tablet. This may just be my luck, but just know what you’re getting into with sprint. It has been quite a pain with poor phone service.

The employees are doing their best to help, so I commend them for their hard work and dedication to their customers.

The worst customer service I’ve ever had to deal with!!! I got my iPhone 6 with unlimited $ 50 plan I put a down payment for the iPhone 6 so my monthly payment with the leas will be lower, I was told in the store that my monthly payment will be $ 65 a months including tax and other charges. Since then every month I have to call customer service since they sending me the wrong bill amount! I AM EXTREMELY FRUSTRATED!!! every time when I call they place me on hold for soooo long to figure out my account, then they telling me «will call you back» and they never call back. I don’t know how to get to the highest manager to resolve the problem once and for all! I’m stuck with their service that I really hate!!! Don’t get sprint! ITS THE WORST SERVICE AND HEADACHE YOU CAN GET YOURSELF!!! I WISH I COULD GIVE NEGATIVE STARS!!!

Ditto absolutely everything Carly A. says below. What a relief. Sammy is a pro and a life saver, bar none. Read my review about the «fake» Sprint store on Ventura in Sherman Oaks-​and never, never, never, never go there. Ever. Go here. Sammy is the best!!! Thank you!!!
The Sprint «Cut Your Bill in Half» promotion requires you to mail in your old phone to Sprint Corporate offices for them to destroy. Bizarre. But anyway-​I was having major issues with iCloud, trying to transfer over all of my old data to my new phone-​things I really couldn’t stand to lose like photos and text messages. My buddy at the «fake» Sprint store couldn’t be bothered, but Sammy spent nearly 45 minutes doing it for me, ensuring that the data was correct & that I approved every thing he did every step of the way. The store was bright, clean and airy, with plenty of employee coverage to assist others that came in. Though the process was necessarily lengthy, Sammy had such a sweet, upbeat personality & demeanor and made me laugh so much that it was an actual pleasure being served by him.
If only I had known to come here in the first place!!! Oh, well… hopefully this will dissuade anyone else from making the same mistake I did… be sure to come to the legitimate Sprint store on Laurel Canyon & Ventura. Ask for Sammy-he’s the best!
Update 8÷6÷15 Had a problem with updating my apps on my new phone-​the phone wasn’t allowing me to do it at all. Just stopped into the Sprint store-​Sammy was right up front and recognized me right away! So friendly, so sweet, so helpful… he solved my issue in under 30 seconds. I love this guy!!! Yay again for Sammy!!!

OMGosh! What a relief!
I’m A huge fan of this location and their outstanding customer service… they made everything exceptionally easy to transition from android to iPhone,
Sam in particular is seriously the nicest store manager anybody could wish for…
As I have been through HE double toothpicks at so many of the other locations La Cienega in particular put me in tears and this place was such a little rainbow up in the storm

Mark the manager went out of his way to help me out and to fix my phone. Best service I’ve ever had at a Sprint store.

Love this store. The store manager is fantastic here. I was with Verizon and these guys got me above and beyond anything Verizon could offer me. Highly recommend THIS sprint store to anyone who wants good customer service.

After over 10 years of being w/​Sprint, I was abt to drop them b/​c they had screwed my acct up so badly and kept giving me misinformation. Last ditch effort, I went to the Sprint Store in Studio City, and so glad I did. Wow, they are awesome! Did not expect to be leaving the store with a smile from ear to ear, but that’s exactly what happened. They listened to me, reviewed my acct and gave me best deal possible. Sean, Marc, you guys are THE BEST!!! Thankyouthankyou! :D

Hey this store rocks. Great music in the store and the customer service rocks as well. Greatest experience with nicest crew. Signed up for new contract. Thanks guys!

The staff is very unenthusiastic. I don’t ever expect people to be super happy-​go-​lucky at a phone store, but at least look like you’re putting in a little effort. I went in to buy a new phone. I’ve been with Sprint for years and I always go to the Beverly Hills store on La Cienega, but I was in the area so I went to this one instead. I even asked the guy who was helping me if he liked his job, for which he replied, «yes, I do», in a manner in which I believed, but it didn’t show at all. They need to pipe some happy gas into that store. :) Overall I got my phone, but that is what they were supposed to do anyway.

IF I GET ONE MORE DROPPED CALLL !!!
What is this!!? Worst worst service ever ! You guys need to do something and fix this ASAP!!! I am NOT happy!!!

Tried to bring my old iphone 5 to get pre paid /​pay as u go and apparently it’s not possible
The white man with longer hair was very mean and stared me down with death eyes kinda creepy …
Waited ten mins before even being helped … This store is so wack and lacks professionalism

This store is a complete joke. Not only was there no customer service, no one offered to help with an app on my phone. The sprint associate even had the nerve to inform me that they are not techs. Really? So just cause he had no clue on how to fix my issue or even had the decency to at least help, I left the store pissed. This alone makes me want to go back to Verizon, where I at least could have someone look at my phone without arguement.