Sit ‘n Sleep

Had a wonderful experience shopping for a mattress thanks to Kathleen.
This was my first experience shopping for my mattress at a mattress store and I didn’t know where to start. Kathleen guided me through the process and helped me find the right mattress.
In addition to the mattress, I also purchased an adjustable base. I always thought an adjustable base was super fancy and way out of my budget but turns out it’s affordable and incredibly worth it. Thank you Kathleen for everything!

I’ve purchased three mattresses from this Sit N Sleep — the most recent from Trish (who was incredibly helpful, friendly and not at all «salesy» — yay!) — and I have nothing but lovely things to say about my experiences. Everything has happened on schedule as planned with deliveries and I’ve been very pleased with the products in my home. I’d recommend the store and the staff to anyone. Three very positive experiences — I’ll keep going back!

I came here Memorial Day weekend and had a great experience with Trish. She was so patient and sweet and helpful. She really knows her stuff, she’s a pro. She helped get me out the door within my budget and find an amazing bed! I got a Seeley cheryville and have been sleeping like a happy baby/​princess the past week. Thank you Trish!

Steve was really helpful! I explained to him what I was looking and he have me a variety of options and well explained differences between them. He was black & white about all pricing and made sure I was certain with my choice ! You need a new bed? Have something specific in mind ask for Steve! He’s the man with the mattress game. Haha thanks again

I’d give my rep 10 stars if I could! If your looking not just for a solid mattress, but superb customer treatment… this is your one stop. Be sure to ask for Cleat, I was not let down one bit! I went in 2 weeks ago, (and finally Mae my purchase today) testing out my options and Cleat not only made me feel welcome but as ease with the daunting task of what mattress to get! He talked me through everything, explained the differences in mattress types and ultimately got me the ABSOLUTE best deal possible and then some! I’m an active young adult that trains in high impact sports so the quality of my mattress is very important. The fact that I was allowed to stay after hours to be sure of my choice just goes to show how he cares for his clients needs. Thank you Cleat, it was a pleasure doing business with you!

Cleat and Patricia hit it out of the park for me and my fiancé!!! This was the most amazing experience we’ve ever had shopping for ANYTHING period!!! As if apartment hunting/​moving into one isn’t hard enough, shopping for new furniture is equally exhausting and can be very confusing and overwhelming… especially when it comes to a new mattress! Me and my fiancé both have bad backs, and required the perfect/​close to perfect mattress in order to not wake up with severe back pain and to get the rest that we need after a very long day of work. After visiting several other mattress stores/​testing out more than 30+ mattresses, we had narrowed down the exact mattress that we wanted. However, only one of those other stores was able to give us the lowest price! We thought that no one else could beat this price, until we decided to visit sit n sleep and test out their slogan (Sit n sleep will beat anyone’s advertised price or your mattress is freeeeeeeeeee! Lol) and to see whether or not they really stand behind that! Well, let me tell you, not only did they beat the lowest price that we had found ($ 400 discount on a $ 1,600 mattress), but from the minute we walked in, we were taken care of like family! We first met with Cleat who came up to us with a warm and genuine smile, and truly addressed all of our questions and concerns! He even had us do the mattress test on this cool machine they have which narrows down the exact mattress that you need based on your height, weight, sleeping position, etc… and also a combination of me and my fiances sleeping styles/​position/​requirements! You could really tell that he truly was concerned not just about selling us any mattress, but helping us find the right one!!! Then we dropped the bomb on him about the price that we had been quoted from another store for the mattress we wanted. After speaking to his manager Patricia, they surprised us even more by BEATING that price!!! We stayed there for hours shopping for other things, pillows, covers, etc… We even ended up ordering pizza together and having lunch like one big family!!! Patricia and Cleat were truly amazing!!! Both sweethearts, genuine, caring, attentive and just awesome!!! I will never go to any other mattress store… or any other sit n sleep store except this one! I can truly say, also speaking on my fiances behalf, that a major reason why we purchased our mattress here and not anywhere else was because of the treatment and the type of customer service that Cleat and Patricia showed us!!! Even if they weren’t able to beat the price, we would still buy it from them because we just loved how genuine and awesome they both were! But shhhhhh don’t tell them that so we can continue getting great deals!!! I’ve already referred 3 people to them!!! We are customers for life!!! Thank you guys for the amazing experience and for the best deal
In town! You guys rock!!!

Cleat O’brien was GREAT!
Our bed delivers Sunday but we were so pleased with the service today in just purchasing our bed, we would recommend this store to anyone! We walked in literally not knowing where to start. We were right away greeted but no one was available yet so we began to just simply sit on beds. Cleat O’brien came up to us and was so nice off the bat. He introduced himself and asked us how he could help us. We told him that we were here to buy a bed.
He then walked us over to this bed/​machine that measure and weighed our bodies to see what type of mattress would fit both mine and my fiancees sleep style.
After going through that process and explaining to us what kind of bed we needed. He then began to show us beds based on what the machine told him our bodies needed. He also asked us what kind of pillows we slept with and got us pillows that matched so we can try both out at the same time. He also asked us to lay the way we normally sleep for a few mins on each bed.
While trying different beds out he asked us what we liked and did not like. Also as a bonus he offered us water or a snack. He helped us find the best match on what the machine told him and what we wanted.
He helped us out amazingly! He went above and beyond our expectations! He helped us with the price and it was such an easy process.
I recommend anyone to go and buy a bed from Cleat O’brien. This was by far some of the best service we have ever had! Cannot wait for our bed to get here!

Trish is a saint. She was so patient and easy going. I’m grateful I came in to Sit N Sleep rather then shopping Online like I thought I was going to do. In fact I thought I was going to get a better price online and that wasn’t true, I showed Trish what I was shopping for and the quotes and she gave me a better deal. She let me take my time to lay on the beds over and over until I was sure. I am very happy I came here. And by the way Free Delivery.

Just bought my new mattress today really happy about it. want to give credit to steve for helping me as soon as i got there he ask me what i was looking for and showed me some mattress. he put me in the most comfortable mattress and knew this was the one i wanted. he explain all the specific of the mattress and he gave me a great deal on it. if you decide to buy a new mattress go to him for the best deal. Thanks STEVE!!!

I would like to start this review with a summary: best possible customer experience.
To me what matters most isn’t great pricing, excellent service or large selection, of which Sit n Sleep has all.
It’s after all the smiles and handshakes are done, when there is a problem down the road and the money has already changed hands, are promises kept.
I bought a very expensive (thousands of dollars) top of the line Aeirloom mattress from the Studio City location. A few years later, the mattress failed and had serious quality concerns. Due to vague and debatable language in the warranty contract, Aeirloom refused to honor their commitment and provide replacement or repair. Enter Sit n Sleep to the rescue.
In working with the customer service team, namely Rocio Perez, Shannon and Harry at the Santa Ana location, all the promises made at the time of purchase were kept and the matter resolved in an above and beyond way.
Point is, you can count on the Sit n Sleep team to be forthright, decent and there for you no matter what. Maybe you can get a mattress for less elsewhere (probably not) but it’s worth every penny of premium if so to be able to sleep well having confidence Sit n Sleep will do what it takes to make sure you remain a customer for life. When making a purchase decision, it’s prudent to consider what Sit n Sleep brings to the table in full, beyond the value pricing, etc.
I will never buy a mattress anywhere else.

I had the best mattress buying experience ever at this store. Cleat was our sales person and he was knowledgeable and extremely helpful and also just a really really nice person to interact with! I also learned a lot more about sleep and mattresses and the store has a diagnostic system that recommends the best mattress for you. Very cool! I had been dreading the purchase actually but Cleat made it pleasant from the very start and was also very efficient. I walked away a very satisfied customer. Great store and great sales people!

I was just beginning my search for a new adjustable bed and looked two different places and left with sticker & salesman shock. I dreaded going to Sit n Sleep figuring it would be about as much fun as buying a car and we all know that can suck the breath out of you. I couldn’t have been more surprised. I browsed a bit and was then approched by Jose (Asst Mgr) with a warm and friendly greeting. I informed him I was just looking and comparison shopping and he simply said to keep looking and he’d be there if I needed him. So, I did and when I was ready I sought him out.
My experience was quite frankly, amazing. Jose worked with me just the right amount and didn’t pressure me at all. He was polite, professional and thoughtful. I struggled to decide about a mattress and Jose simply said to lie down as long as I wanted to on each one and let him know if I had questions or if I made a decision. He went on to assist others and truly allowed me to take my time and decide if I wanted to buy and despite my «browsing» I left with a great adjustable bed with a very good price.
There was a bit of upselling at the end but I expected that. (Sheets, pads, etc.) What I didn’t expect was when I said «no thank you» after each question he accepted that answer and moved on.
If only I could buy a car with this guy I’d be driving a new rag top today.
Thanks Jose.

Shout out to Trish! I bought a mattress with her about a week ago and it was such a great experience. She has a ton of energy; she was running all over the store making sure everyone was getting attention. I really appreciated that she respected my budget and chose a mattress that fit my comfort and financial needs. You’re awesome Trish! Thank you! Take her on a cruise, Larry ;)

Came back here AGAIN for a new mattress, turns out having a lot of fat chicks in your bed isn’t particularly good for it. Got an even better deal, was in and out in 30 mins again, this time the mighty Trish helped me out and was helpful and fun. As long as I live in or near Studio City, this where I come when it’s time to go to the mattresses. (That’s a Godfather reference)

We love our new bed! Kathleen was very knowledgable and helpful during the entire process and was able to give us a great deal. Delivery was quick, painless and the guys were in and out in 15 minutes.

My husband and I bought a new mattress from Sit ‘n Sleep yesterday. Not only is our new mattress wonderful, our experience purchasing it couldn’t have been better.
Nate was very nice and patient. He wasn’t pushy at all and took the time to help us find not only a mattress that fits our sleeping needs but also our budget.
Overall it was a great experience and we love our new bed!

Had a great experience in the showroom, picking out our mattress. The whole buying process was easy! When our bed arrived, we were ecstatic to see it set up. The two guys that arrived put the frame we received toghether, and then placed the mattress on top.
A few weeks later, as my boyfriend and I are getting into bed, we hear a loud *whack*. As we are sitting on the bed, it starts to depress in the middle, by the head board. Turns out the delivery guys forgot to put on both the headboard support, and the middle support. Having a king sized bed, those two supports are extremely important! Now we have a huge crack in our headboard, with the middle support beam that runs under the middle of the bed, sagging when ever you sit on the bed. It looks like the whole thing is going to collapse.
Called customer service, explained the exact problem, and they say that they can have the replacement parts out here in a week. Fine, what can you do. Week passes, and the delivery guys come out. Turns out they didn’t even bring the replacement headboard. Called customer service again, only to find out it will be another week before the headboard will be in stock, and then they will schedule a time to come out again.
All because they didn’t build the frame correctly the first time they came out.

After my cheap, crappy mattress set finally died, I decided to stop in to weigh my options. Like most single 20-​something year old Angelenos, I didn’t have a big budget. i went in and met with Nate, told him the size I needed and that I literally have zero dollars. He was awesome and showed me exactly what I needed. He threw in free delivery and I was in and out in 10 minutes on my lunch break. Sweet guy and great service.
Also, before I popped into Sit N Sleep, I went into LA Mattress next door. No one even helped me and the only person working just stood there awkwardly singing to themselves, completely oblivious to me.

Just bought a mattress from Nate today. He was very professional and made it very easy to buy from him. He showed us different mattress and best of all didn’t push us into buying something we did not want.
THX NATE!

My boyfriend and I decided it was time to become real adults and buy a quality mattress. We first went next door and had one of the worst customer service experiences to date. Thank god Sit ‘n Sleep was a few feet away from that disaster of a store next to them.
We walked in and were immediately greeted by Kathleen. She asked us what kind of mattress we preferred. I told her that I had stayed at a Ritz Carlton and noticed that the mattress was a Sealy Posturepedic. I loved that mattress, at the time. She took me upstairs to show me the very same mattress and was completely honest about the fact that it is a good mattress-​a Toyota Camry, if you will. My boyfriend immediately blurted out, «Well, show us the Ferrari!»
Kathleen ended up showing us an Aireloom mattress-​the «Ferrari». Let me tell you it was… AMAZING! We tried a couple different models. The mattress we chose is absolutely beautiful. Kathleen was incredibly helpful. She even got the price down and threw in an amazing mattress cover. Definitely see Kathleen, if you’re looking for a new mattress. I can’t wait to sleep on our new Aireloom! Growing up isn’t so bad, after all.