Rite Aid

No matter how many people are in front of you, whether you’re the first or the 6^th in line, it takes 10 minutes minimum to check out. I have never once been to this location and had just a quick transaction. Tonight was the second time a checker rang something in twice when I was paying with cash and didn’t notice until I told him which sort of makes me feel like he could pocket cash?

One of the pharmacists here was so incredibly (and loudly) rude and sarcastic to me when he was very clearly opting to be lazy rather than do his job that I burst into tears at the counter, much to my utter humiliation and the discomfort of everyone else waiting for their medication. (I had an excruciating ear infection that very nearly ruptured my ear drum, had it not been for another urgent care visit shortly thereafter.)
The second star is solely for another pharmacist that thought to ask what other medications I was on when I picked up something else weeks later, who warned me of a dangerous medication interaction. It didn’t show up in their system as an automatic alert because I had filled one of the prescriptions elsewhere. Taking both of those medications together apparently would have caused cardiac arrhythmias, and could have had serious consequences, considering I was undergoing surgery the following day.
I lied. The extra star is also for the ice cream counter. Though ALWAYS ASK which cup is for the used spoons and which cup is for the fresh ones. Trust me. Also, I recommend the «Mint and Chip.» Though what the fuck does «Medieval Madness» mean? What is that supposed to taste like– plague? The strict social limitations of feudal society?
Also their body wash and soap section is wanting.
Two words, Rite Aid: SENSITIVITY TRAINING.

Ok, time for an update since it’s been 3 years since my previous review for this Rite Aid store.
This particular Rite Aid is still outstanding in terms of their pharmacy service and the people working in it. They are consistently willing to help you look for a proper cold product or other over-​the-​counter product once they notice you wandering aimlessly through their aisles!
I find them to be very friendly and knowledgeable. Jon is always there and a really kind, helpful soul… Carla and Ashton are quick and efficient. I believe the main pharmacist, Nancy, is newer, but she seems great too, and other personnel there at varying times seem to be Manuel and Mina. I am not really sure who is who, but they are ALWAYS busy, and they are ALWAYS calm under pressure, which is impressive when one has various customers actually yelling at them and constantly interrupting their work. I think Rite AId should commend them for their consistency and ability to multi-​task, lol!
I will say that this Rite Aid, which is near my work, is a million times better than the Rite Aid actually near my home. I wish these folks could train the people at «my» Rite Aid!
Good, ongoing, job people! :)

TERRIBLE attitude from EVERYONE at the pharmacy. Every time I come in to pick up a prescription, that’s already been filled, minimum 45 minute wait. You ask someone an ETA they all start searching for someone else to answer with such attitude! Their only helpful person there was the pharmacist, Kris, but he got transferred, probably to a better place. This place is so disorganized. I waited in line, once when it was my turn they told me they needed a few more minutes so I waited on the side. Their tech started yelling at me to get back in line. But the final straw was after waiting 30 for a filled prescription I asked a tech how much longer it would be. He said he’s too busy and it would be another 10. Then another customer comes up and he takes her paperwork and starts working on her prescription!!! That’s when I lost it! There’s a rite aid on every other corner, GO THERE! I’m really surprised at the treatment here. They should really reconsider their staff!!!

As a doctor, I try to help patients with generic RX to lower costs when available. This pharmacy has been know to gauge patients, including myself, by substituting with «branded» generics. This raises the cost of medication for the same generic drug that used to exist. It’s shameful that they can’t help or explain why the sudden change. I would give it 1 star but the rest of the store looks nice and they recently remodeled. However, I think they kept the same staff which pushed away customers in the first place.

They say that things will be ready and they never are, they run out of scripts and give attitude, I called corporate over one particular pharmacist and even corporate wasn’t that friendly (they wanted a store number and seemed irritated that I didn’t have at my fingertips-​I don’t talk about stores in terms of numbers that’s a corporate thing) but they did say someone will call me back. I always have these issues with this pharmacy when I’m leaving town and it makes me late for so many things and causes my stress level to sky rocket. I always think not today, today will be five minutes, but it’s always an hour and a headache.
What happened is I called two days ahead (anticipating their usual slow refill time) and was told the rest of my prescription would be ready the day before I leave town, the reason I had to do this is because they initially didn’t have enough stock to fill my initial prescription completely, so I had to go back before leaving town and fill the rest. Basically, I’m pretty patient about this and don’t mind.
But when I return the pharmacist was so rude and said said she couldn’t fill it (she had forgotten she only filled half-​even though it was the same pharmacist) and it didn’t matter if my doctor called again (that was my answer to this strange new information) because she runs the bus. I then overheard her tell a coworker that she forgot they only filled part of my prescription due to low stock and she laughed but never talked to me or apologized. It is actually quite dangerous to leave a patient without a complete prescription. My travel was out of the country so that’s what would have happened.
I also agree with other reviewers who say they don’t answer their phone. It’s kind of like winning a prize with a radio station when you do get a human, and often they’ll put you on hold and then forget they have someone on hold.
Update: Someone did call me from their corporate which is good follow-​through, and they said that pharmacist had been transferred to another pharmacy and they hoped I’d give it another try. Truthfully, their pharmacists should go through more extensive training and it should be customer-​service focused. But, it’s so close and convenient that I guess I will stay and update again in a few months.

The manager is fantastic. Have been there for years and wouldn’t leave ever. They all are great

Totally agree with the other negative reviews. They always act as though I am asking them to go out of their way and inconvenience themselves to do their jobs. Hello that is the reason you are there. Sorry that I make it possible for you to be employed by spending my money at this store. I regularly get some prescriptions every month from here. And I am treated very rudely by the pharmacy and every time I have to get a refill or pick them up I am treated as though I am a low life and feel as though I am judged by my appearance because I have long hair and tattoos and don’t appear to be handicapped at first glance. So many times they have messed up my prescriptions too. One time in particular after having waited over a week and a half I called to check if it had been approved by the doctors office yet. It had not the «pharmacist» told me. So I called my doctors office and they said they had faxed back the prescription
for me over a week ago. So I called again and magically they said it would be ready within an hour. So I go to pick that one up and this rude little snarky flamboyant A-​hole (don’t get me wrong there’s nothing wrong with being flamboyant but when you are rude, snarky and an A-​hole it doesn’t sit well with me) starts off by treating me like a street person and makes me wait forever to get it. So finally I am called to be allowed to take my script and I pay and leave. I look at the Medication in my car and it’s the wrong amount. I go back into the store just to check if the doctor had randomly changed my dosage without my knowledge at all or they had once again screwed up. I get to the counter and the same little prick is still there. I ask what is up with my script and he says that the doctor had not okayed my medicine and he literally tries to snatch the bag of my things out of my hand. I said no you cannot have this back until you refund my money and explain why my doctor said it was okayed and that rite aid should have my prescription. He said they had not got any fax from my dr office and that I would have to have them fax again. By this point my dr office was closed so they could not fax anything to them. So if I hadn’t done the correct thing and pointed out that they filled my prescription wrong I would of had the medicine instead I brought their error to their attention and I was the one that had to be inconvenienced by another one of their ignorant mistakes. I had to go back and deal with them the next day all over again just to get what I should of already got the first time.

Rite Aid in Studio City is HORRIBLE. If you have a problem that you’d rather not discuss in front of the 15 people always in line behind you, too bad, get over it. Their errors cost me nearly $ 200 and they won’t respond and I can’t get through to anyone who is not a recording on the phone.
Those little pharmacies you drive by have real humans who will answer the phone, remember your name, and treat you well. This place may seem convenient with their parking lot, long hours, and ice cream, but after you’ve waited in line, they’ve lost your prescriptions, they’ve overcharged you, it’s REALLY NOT. Save yourself time, money and aggravation and support an independent pharmacy instead.

Pharmacy NOT open ²⁴⁄₇ as advertised on Unilocal & Google Search

I have generally never had any nice experience in any Rite Aid store I’ve been at, however, this last one in the Rite Aid store at Studio City Pharmacy is totally idiotic.
So I ran out of my low dose anxiety medication, and saw my doctor and got a prescription for a refill. I go to this pharmacy and they tell me I will have my meds in about 20 minutes. I go have lunch and come back and this guy who is the cashier or whatever is his role there with no customer service ethics and stone faced tells me my insurance company won’t pay for it since it has not been a month since last fill up. It was like a week short. I tell him not a problem, I will pay for the meds cash as I can’t wait for another week. He stares at me and the screen on the computer like it was a million dollar puzzle to solve and then says ok give us 10 minutes. So I wait in their waiting area for him to call me and after half an hour I go to the pharmacist and ask her if they are ready. Mindy you so far it’s been two hours from the first time I entered this pharmacy. The she says we can let you pay for it and can’t give you the prescription! I am looking at her like what the hell is she talking about? I have a prescription in my hand and I can’t get the meds that I need. What kind of stupidity I am dealinig with. At that point I was so tired of dealing with total stupidity that I asked her to give my paper back and drove to another pharmacy and got it filled in 10 minutes.
Rite Aid in general is one of the worst stores that I ever had to go purchase anything and their pharmacy and people that work there are probably the lowest paid employees in that field, is my guess. I will never fill my prescriptions at a Rite Aid as never has any pleasant experience with any of them.

I live within walking distance and have been coming here to fill my prescriptions for at least 7 years but I’ve had it with this place. Today I waited in a line for about 20 minutes and when I finally got to the counter was informed that the two prescriptions that are supposed to be filled automatically every month weren’t. This wasn’t the first time this has happened. I was told they would fill them right away but of course because they seem to be perpetually trying to catch up, it took another 20 minutes. I have no problem with the few people they do have working in the pharmacy but there’s only so much they can do when they’re so woefully understaffed. You’d think when Walgreen’s opened up across the street awhile back that it would’ve been a wake up call to improve their customer service, but no such luck.

Jesus christ, HOW is the entire scurge of the earth at every Rite Aid?! this location is no exception. 100% of the time I go to this Rite Aid (& any other one for that matter), I encounter some new kind of unpleasant weirdo that looks like they Harry Potter style apparated into the wrong neighborhood by mistake. If you are having a nice day, walking into a Rite Aid is a fantastic way to completely obliterate your happy feels. Rite Aid would be the perfect place to send someone you don’t like on an errand, or the place to go if you like to buy your makeup pre-​tested so you don’t have to crack open those pesky plastic seals on your own. Maybe you’re feeling too optimistic about society. Walk into a Rite Aid and Rite Aid will turn that right around for you. Don’t worry, if it’s consistency you’re worried about, Rite Aid will ALWAYS let you down.
Save yourself the trauma and go across the street to the Walgreens.

After 8 years filling prescriptions at this Rite-​Aid cause it happens to be next to a Ralphs Grocery store, I’ve had it. I can no longer take the abuse.
For YEARS, when I call to see if my prescription is filled — I will get either A) An endless loop where nobody picks up and the menu starts again; B) The call will get hung-​up on Rite-Aid’s end; or C) I’ll have an extremely long hold-​time (one time it was 25 minutes) just to get basic information. .. and no, their automated system never has the answer.
This location is way, way, way over capacity. Rite Aid won’t gut the store and triple the size of the pharmacy cause they’d lose money during construction.
There is often a 20-​minute line just to fill my prescription during peak hours.
To top it all off, the store is 24 hours but the pharmacy isn’t. It’s absurd; they make enough money here to pay a cashier and pharmacist to stand on their feet for the night shift.
I’d rather go across the street to Walgreens (which, despite being smaller, actually has a BIGGER pharmacy). I’d rather use CVS. I’d rather fill my prescriptions anywhere but here!

It always seems busier than they have planned for. The lines are long and so is the wait time. The pharmacist is good though, and at least you can get an ice cream!
The best part is that they are always open but the worst part is waiting in line.

Very unhelpful and unorganized. Never answer their phone. Save your energy and sanity! Find a different pharmacy!

Awful. I’ve been calling two days in a row to check on my prescription and NOT ONCE did anyone EVER answer the phone! And I tried multiple extensions to reach someone.

Came in to fill a prescription that was sent from another location and was greeted by poor customer service. What a disappointment!
I went to ask a simple question of one of the back-​office staff about automatic refills and she refused to take the 2 minutes to even listen to my question. This is following a few minute long conversation with a customer immediately in front of me unrelated to the fill of her prescription.

I like their pharmacy, all its staff is very helpful. I have a lot of prescriptions for my kids there and they are always help me and explain everything.
I always can but there any emergency supply/​hair care products/​toys

This place often has long lines. But it is big and has the full Thrifty Ice Cream parlor area.
Really good pistachio ice cream.