Lush

Horrible customer service, if I could give this negative stars, I would. The lady was rude, didn’t acknowledge us, and kept staring at us so hard as if we were trying to steal things. Worst customer service I’ve ever received, ever

The short of it:
Beware of the quality issue, as in… there is no quality. At even $ 50.00 on clearance, the heels I got weren’t worth it, as they broke within steps!!! Not to mention the obnoxious woman that runs the joint and doesn’t give a shit about the product she’s peddling. Horrendous customer service is an UNDER statement.
The full monty:
Found some really cute shoes on clearance whilst shopping with a friend. The woman helping us there was a little bat-​shit, non-​stop talker and we thought we would NEVER get out. I actually had to ask her to get me a receipt faster since her stories drug the process out over 10 minutes…
In any case, I got a pair of not so cheap even on clearance, but beautiful heels for a wedding I was attending out of state. I was excited to wear them. However, I didn’t even touch the floor with them more than 3 steps before realizing that the plastic piece on the heel had already come off! I was walking on straight metal, the most uncomfortable feeling ever!!! Not to mention the clickity-​clack sound they made the whole walk down the hallway to the very upscale rehearsal dinner (awesome!).
Since the woman who was working (maybe owned the place?) told me they were made locally, very high quality and went on and on about it… I rightfully assumed she would also take pride in those shoes and would fix for me no problem. Everyone at the wedding said the same — «I’m SURE they’ll fix the heel»…the general consensus was that it would be the right thing to do.
So, first day back from my trip I make the trek to Studio City to Lush. Same woman is working. I kindly let her know that I was disappointed in the quality of the shoes that before I had even really worn them, they had broken. She was ridiculously rude and uncaring. Without making eye contact, she simply handed me a card for a shoe repair place (I’m sure somewhere her clients use OFTEN given the shitty quality of product and thus why she keeps the cards on hand) and sent me on my way. I got pissed. She said it would be a $ 5.00 job «not a big deal»…OK I said, then are you going to reimburse me for that (not to mention the gas and time to handle). «No. We don’t do that.» She just kept insisting that they were clearance shoes. The fix turned out to cost $ 10 bucks — not a huge expense, but what a pain in the ass to deal with a brand new pair of shoes.

Always find something here!
Shopping here since 2012…
No pressure sales.
Small store, but fab selection.
From basic looks to very unique styles you only see in speciality stores.

Sister shop to XTC shoes on Melrose. Lush carries more of the casual selection as oppose to XTC shoes.
Been shopping here for years. Love this place especially when you get to score on the sale section. They carry unique and affordable shoes, sandals and accessories.
They even custom make a variety of the shoes they carry, which is incredible.

Great place for sexy shoes. The owner is super cool!

I saw on my friend a pair of loafers that were insane. On the right foot it said FU, and on the left foot it said CK. Yes. I’m all about dirty shoe talk! So I had to have em! I go into lush, and 5 mins later I fall in love with Anne, the sales associate. She is soooo crazy and fun. She is a REAL bitch! I love her! We hit it off immediately. It was like we were long lost girlfriends from college or something. Anyway, 4 pairs of shoes, and a bruised bank account later, I feel like Carrie FU CK ing Bradshaw. Long live fabulous shoes!

Despite being completely ignored by the glassy eyed «lady» that worked there, I bought a pair of very over-​priced shoes. That was my mistake. They hurt my feet. So, I went to exchange them. I was given a store credit because they didn’t have any others that interested me. I was told to check back often because they get new stock all the time. Months went by and there was very little new stock, if any. The merchandise is geared towards the pole dancer, stripper… cheesy club, working girl crowd. It’s just a tacky place. I finally found another pair of shoes for work. But they hurt, as well. When I went back to return those, the saleslady was RUDE. She started making up false «store policy». She said that I couldn’t exchange another pair. So, I asked for my money back. She said credit only. I asked for the owners info and she refused to give it. I would have gone to court over this but decided to get a different pair of — not so great– shoes, just so that I would never have to see that woman again.
This is a horrible place, with terrible selection and NO customer service. Here, the customer seems to come, LAST. Thanks to Unilocal

Lush is definitely my go to shoe store! They have all the latest styles and trends under one roof and the employees are always so helpful and attentive. They have styles to fit every occasion, which makes for a successful shopping trip every time. Love, love, love this store located in the heart of Studio City.

Absolutely Fabulous!!! My favorite shoe store of all time! Lush is a hidden jewel located on the infamous Ventura Blvd strip in the heart of Studio City. In addition to the amazing and exclusive designer shoes they carry, they also offer a wide selection of they’re own designs which include my favortite addiction– the Mark platform (I’m already on my 4^th pair!) They always have the newest latest styles and the staff is super friendly! So if you’re looking for something special –dressy or casual, heels/​platforms/​sandals and everything in between– look no farther because LUSH is the place!

I have to say I am torn here… I mean there are some cute shoes to pick from, but the last 3 times I have been in there, I have not been greeted, or helped at all. Not sure why. I am an avid shoe-​lover and I do buy, but if no one wants to give me the time of day, I don’t see what the point of shopping there is. The last occassion I was there, I was passed over for another customer who looked like she was dressing for her job as a stripper. I guess I was not a priority, so no I don’t think I want to go back in there.

So lately I’ve been on a super heel fetish, since I’m 5’8 and adding 3 – 5 inches on my height I’m pretty much asking for people to make jokes and call me the jolly green giant. Well guess what, I don’t give a flying shit I love being tall. I’ve come to Lush a couple times before, but recently with Diana V and my friend Oscar. They have such a good selection of heels, wedges, boots, and flats. Since Jeffery Campbell’s are super popular nowadays Lush has by far the best selection of Lita’s. You name it, suede, leather, spiked, floral, they have it. I ordered my Litas online because I could not find my size in black leather ANYWHERE. I purchased a size 8 and when I tried them on I felt like I got them too small. When I came in Lush I decided to try out the 8 ½ just to see the difference. I tried on the black spiked Litas because someday I will purchase these bad boys and realize how much bigger the 8 ½ was. (whew thank god)
The customer service was amazing. The ladies working there were so helpful and nice. Which made my experience that much better.

My shoe heaven!
I am a shoe fanatic and I have to say that this store never disappoints me with their selection and customer service. They really know their shoes and carry a variety of designers from sheik, hip, to casual. I also love that they carry large selection of Jeffrey Campbell because his shoes are AMAZING and hard to find elsewhere.

I went in here a few weeks ago with my mom and boyfriend. I picked up a cute shoe and a HUGE PREGNANT BLACK WIDOW SPIDER CRALWED OUT !!! I was trying to get the attention of a sales person and when she FINALLY looked at me. I told her what happened and ask if we could put it outside (not even kill it). This lady was so so so RUDE TO US. She laughed at us and told us that we were over reacting and said she had been bitten by one before and it wasn’t that bad… So just make sure you look before you put your feet in :)

Love this store. Seriously best selection of trendy shoes. The owner’s XTC brand is unreal. Obsessed. The girls who work there make it such a fun shopping experience too.

LOVE! LOVE! LOVE! lush shoes! SO glad to find a store that has a great selection of Jeffrey Campbells in Los Angeles! Had a great experience as far as customer service goes; Ann was especially helpful and personal. I am for sure coming back to Lush when I feel the need to treat my feet to new and stylish kicks.

What more can I say other then I am a total SHOE WHORE!!!
It is my one true vice in life. When ever I need a new amazing shoe for something special (I mean come on who doesn’t get themselves new birthday heels every year?) I come to LUSH!!! My most favorite pair I have ever owned are 6 inch suede and satin purple peep toes I got for my 30^th bday! I feel like a smokin hot Jessica Rabbit ever time I put them one!!! I am sooo in love!!! I can honestly say the selection at LUSH is unlike anything you would find anywhere else! PLUS the staff is great! Super sweet girls!!! My amazing bday heels were a bit snug and they offered to stretch them for free for me till they were perfect!
Thank You LUSH!!! You have a die hard shoe whore fan for life!!!

I L.O.V.E Lush! When ever I am in need of a «Jazzy» Unique designer shoe at an amazing price, this is always my first stop. The sales are incredible steals for the quality of the shoe. The associates there are so kind and helpful, they make every experience/​visit a pleasant one, even if you are just «browsing» or didnt find anything that particular visit they are still very friendly, making you want to return as much as possible, another big + is they aren’t a pushy staff they make you feel comfortable instead of feeling like you HAVE to buy something. I have bought mostly ALL of my Jeffrey Campbell heels and sandals here. Lush is such a cute boutique, and to sum it all up they have had me since 2008 and ill forever be a customer!

All I can is WOW!!! What a UNIQUE lil store.
If you have a FAT wallet and love CUTE Shoes & Purses… that no-​one really has… This is your store.
it’s really small inside… but what a selection… Boots, Flats, Pumps.etc.
The few shoes I liked… were in the $ 300 range
Wish I could afford some of these HOT shoes.
Parking is scarce… because Ventura Blvd… is Packed… and it has meters… so I parked over behind Starbucks… and just walked… plus it was FREE to park over there.

Great shoe selectin! All Black, Jeffrey Campbell, Dolce Vita and more. I got a pair of JC on sale for 50 bucks… I know it’s not exactly cheap but it’s not all about the price sometimes.

I must admit, I am a total Lush whore. I cannot walk out of this place without dropping at least a hundred bucks on soaps, lotions, bath bombs, etc. This location always scared me because I can’t say I’m a fan of CityWalk but it’s extreme proximity to my office (seriously, I can actually take a Universal Studios tram from my office to CityWalk) eventually won out and this has become my usual location.
First the products: Anyone who knows lush knows they carry unique products with environmentally friendly packaging and natural ingredients but here are a couple of my favorites: I love Handy Guhru hand cream, coal face soap, seanik shampoo bar, Dream Cream lotion and of course numerous bath bombs.
Now, the location: It’s easy to avoid this location on a regular basis because it isn’t the most accessible for most people but the staff is always friendly and knowledgeable, the store is never too crowded, and they tend to play their own music rather than some corporately provided cd and I kinda like that.