Encore Escrow

Michelle Sandoval Garcia at Encore Escrow in Studio City is great! My whole entire escrow was trouble free. She handled all the little loose ends that can cause a hold up in closing, and it was a trouble free process for me. Don’t hesitate to use Encore escrow, because you will be very happy that you did.

As a real estate agent with many transactions under my belt, I can say without a doubt that Encore Escrow is one of the easiest escrow companies I’ve had the pleasure of working with.
Some other companies are too big for their own good. When time is of the essence, you need to know that you can get your escrow officer in the phone immediately, and I’ve never had a problem with that. Michelle and her team have always been quick to respond to emails and calls, and are happy to give advice or walk through the transaction details with me or my clients.
Thanks and keep up the good work!

We closed on our home about a week ago with Encore Escrow, and we couldn’t have had a better experience with them. Michelle Sandoval Garcia and her team have been awesome to work with throughout the entire process. They were always friendly and understanding. They were also always available to answer questions or to talk to us about the process and our status; and if they weren’t, they were always very quick to return calls or respond to emails, which we really appreciated.
We were on a real time crunch, and not once did we feel that Encore Escrow was not accommodating us as much as possible. We met with Michelle after hours one night to review paper work, because it was all we could fit in our schedule. Furthermore, after being held up by our lender, Michelle did everything in her power to help us close as early as possible, and that meant a lot to our family. We appreciated that they were always working very hard to provide us with great service and that they never once made us feel like we were inconveniencing them.
Through the entire home buying paperwork experience, working with Michelle and Encore Escrow was the easiest and smoothest part of the process. We’d work with them again and would definitely recommend them to others!

I recently had a stress-​free transaction with Michelle Sandoval Garcia. She communicated with me often, giving straight forward advice when needed and was very skilled at negotiation. She even went into the office on a Saturday to get necessary paperwork signed. I would highly recommend her to any of my Real Estate colleges.

HORRIBLE, HORRIBLE! Avoid Encore Escrow like the plague. I couldn’t get a loan due to Dodd-​Frank being «out of control,» (the loan officers said), so my earnest money should have been returned to me. Even after the seller signed the release, Encore Escrow NEVER PICKED UP THEIR PHONE. The escrow officers I worked with were not listed on the company directory. Their mobile # did not accept text messages. None of my emails were ever returned. If you want to throw your money down a rat hole, hire encore escrow.

I had sold my home and closed escrow on March 4^th 2014to. I had three liens on my home that were supposed to be removed after a bankruptcy in 2010. We had the bk re-​opened to have the liens removed. One was to be paid. It was to Bof A for 4300. After all parties were paid I was left with 49,000. I had to contact B Of A to get the payoff demand. I also had to contact the title company to get the payment released to escrow. Why? Because the escrow manager had jury duty. The funds sat at the title office for two days before I contacted them. My title officer was out of the office for the day but her very productive staff had the funds released to escrow that night and escrow received it the next morning. I called the office on monday asking for the number to contact the title company and was told no then they hung up. VERY RUDE! When the manager told me last week that she was serving jury duty I felt for her. Losing pay is no fun. I offered to give her 500 because I know that paperwork is stressful as is being on my end when people make excuses for lack of professionalism. I contacted the escrow office yesterday and was told that the manager (Michelle) would be in later that day to release my funds. Well that never happened. This morning I contacted them again and the assistant was incredibly RUDE! Apparently someone died and she is over worked. This is not the customers problem. Granted had she been kind I would have felt for her and probably calmed down. Not that I was yelling. I was not. They seem to have a lot of reasons in that office for doing a poor job. They were both very nice until escrow paid them. You know the type. Fair weathered business personalities. No one should get paid until all parties get paid. Anyway. I received an email full of excuses and a «I will try to get into the office tonight?» seriously. try? Look Encore Escrow. I dont think for a second that I am the only one unhappy with your services right now. I can guarantee it. Maybe you are not cut out for a position that requires diplomatic professionalism. I regret using Rodeo Realty and I will never again make the mistake of using encore escrow. They are rude and full of excuses. Poor business!
I myself dealt with far more pressing things during all of this and was still kind. I was rear ended twice last year and injured my eye. I had to quit my job thus forcing me sell my home and I still offered to help her out. I would and have never treated a client this and never would!