Creative Home

Months after the remodel was finished we moved in and had to change the our wall-​stove. The size of the new stove was a bit smaller an left a 4 inch by 2.5 foot gap. I had to do something about that gap and I wanted it to perfectly match my entire cabinets. I called David the project manager, he came and measured it and came back a few days later and match the wood fixture free of charge. I want to thank David from Creative Home for taking care of this months after the project was finished. It’s always a good thing when a company takes care of his clients. Thank you and Well Done.

I was suppose to get a free estimate on a roofing job! I was told by Creative Home I had to be there. They stated that it was the California law (I was going to have my significant other there instead). So I rescheduled my usual activity of walking to a later time. Our appointment was suppose to be at 7:00 pm. We waited and waited and no show. Then around 8:15 pm someone from the office called and asked if he (Danny) had shown up yet. I had said, no. And he said he would call and find out what happened to him. Then he would call us back. No one called us back. Around 8:45 pm we decided to forget this company and head out for our walk. Of course (Danny) showed up. We said it was too late. We didn’t want him to get on the roof. He said he was coming out on Monday because he had other jobs in the area. So we arranged for him to come back on the following Monday. We agreed between 9 –9:30 am. I took ½ day off from work to be home. Monday came around, Danny did not show up. He didn’t bother calling, neither did his office. I was very disappointed in how customer service was handled here. I called the office and told them not to bother sending anyone else out to our home. I wouldn’t do business with a service who is not committed to their service or customers.