Time Warner Cable

I had Internet service for a year and canceled because I was moving and my bill was going up about $ 25. I called to cancel about 10 days before the year term was finished and the lady would not let me cancel she just kept saying «ok when do you want to transfer service» «ok do you want to transfer service «after about 20 min of fighting with her, she was really short and said ok your service will end on February 28 (end of my year term) and asked if there is anything else she can do then hung up. which totally seemed like she did nothing to stop the renewal of my contract.
So on March 1^st I log into my account and see there is a new monthly balance due. $ 98.63 so I call and ask what’s going on and the guy this time says «that is the new balance because you were previously on a promotional deal.» I tell him that I canceled before my promo was up and that I don’t even live at the location anymore. He tells me «ah yes I see here you canceled service I’ll take care of it from here and your account will zero out in a few days.
About 2 weeks later I login on to mytwc to check because the whole canceling process was a hassle and seemed like a scam and what do you know, $ 98.63 still due. so I go on the online chat and to shorten things up they push it off by telling me it will clear up in just a few more days. So I give it more time.
On March 23 I’m checking my bank account and notice that exact amount was taken from my checking on the March 22^nd. I previously had auto pay set up but stopped the auto pay and removed my bank account from the time warner account the first day I called to cancel service.
They just stole from me!
Now I’m really pissed and go to TWC headquarters in strongsville and they tell me they are sending me a refund check in the mail. It is 4÷1÷15 and have still not received that refund and will be going to the BBB if it is not here today.
No matter what kind of promo they offer you do not accept. it is not worth the long term b/​s
If you go to BBB website and search time warner cable you will clearly see I am not exaggerating. And I am not the first case of this happening