Serpentini Chevrolet of Strongsville

Who knew that you could have such a great experience buying a car!

I’ve had really bad experiences at car dealerships before so I was really apprehensive when it came time shopping for another car. But as soon as I walked into Serpentini Chevy I knew it was going to be different. Not only did my salesman Jason help find what I was looking for in the price range I could afford he made it stress free. Jeanine the GM is AMAZING. She is so personable and caring, she really has created an awesome team. I’ve recommended this dealership & Jason to everyone I know! The dealership takes care of you 100%. I can’t see ever going anywhere else.

I have never been treated so rudely at a dealership. I made an appointment after receiving an «instant cash offer» from KBB. I was contacted several times, told they’d probably be able to actually offer me more, so I went the 20 some minutes out of my way to go there. They sat me at a table to find someone to help me while approximately a dozen or so salespeople stood around ignoring me. A man came, asked for my paper and keys without so much as introducing himself or giving me a business card, took them, and left me to sit there for 20 more minutes. He returned, gave me a number that was $ 300 less than the «guaranteed cash offer» from KBB (and $ 1000 less than other area dealerships had offered), I said thanks, he turned around and walked away. I followed him to let him know that they had already «offered» me more online and he started to say they would look at it, but I told him never mind — no way would we ever do business with a place like this.

We visited this location yesterday and although we didn’t buy a truck I truly appreciated their sales manager Garth Grimes. He was a good dude and seemed to be a straight shooter. They are very customer oriented and we didn’t feel pressured into making a purchase right then and there.

So my son just landed his first job after college and is buying his first car, found a used Jetta here at Serpentini and we settled on a price-​contingent upon having our trusted mechanic check it out-​same process we had used when our first son bought a car about 6 months ago. Turns out there were several repairs needed totaling about 1400. Ok no problem the car is under warranty-​make the repairs otherwise the car is in good shape and we will still purchase.
Instead we were told our report was garbage-​by the way it was very detailed pictures were taken the people at Montville Express do a wonderful job and they did not even charge my son. The report was never even looked at; the repairs were not even considered. I understand the dollars were probably upside down at this point but didn’t they sell us a car in good faith under warranty and it should have been taken care of?
Be happy to hear from any of the folks at Serpentini to try and make this right. We had invested a great deal of time in a car search and now we are back to square one.
American and proud of it? To me this was certainly nothing to be proud of, and certainly not American.

My sales person Tim was great! !! But unfortunately he has a disrespectful used car manager. Just like anyone else I was looking for a great deal. I had money in my pocket and my trade in ready but the car was way over priced. I still was gonna buy it but doesn’t hurt and try to get some money off tim went to ask his manger he came out and looked and me said u like the car I said yes he asked me how much I think it’s worth I told him what auto trader said he that’s a lie and then told me we can’t work up price until you run your credit I said no he told me have a great day went back inside and started laughing with the other guys at Me I felt bad for tim because he did a great job but lost the sale I was gonna buy regardless.. I ended up buying the same truck better price and service from a different dealership!!!

My salesman Mike D. Was 100% straightforward and honest with me with all of my options. He worked extremely hard to get a deal I was comfortable with! After two days of hearing all my options (I was stuck in a lease, over mileage with a year left) I walked away with a beautiful 2015 Equinox with FREE CAR WASHES and 4 free oil changes! I won’t ever go to another dealership! As my father is a retired car salesman, even he was completely impressed and happy!
Thank you Mike & Serpentini Chevy!

I’ve reluctantly been going here for a few year only because it’s the closest GM deal to me. It’s a very nice looking dealer but that’s about it. I haven’t had much contact with the sales team I’m more on the service end of the place. It seams any time I go I always leave mad. After have my vehicle serviced there and them saying everything looks good I check a few things on my own and first thing I when to check my air filter that they told me was «in good shape and clean» well I took a look for my self and was disgusted to see how dirty and clogged it was. Then after another oil change only after a few miles my oil light came on so I go back to have them just check it out because that’s a big deal to me and I’m told there’s nothing they can do about it today that I can leave it there over night or try to come back
Well this happened to me once before on the other side of town and being that I ALWAYS deal service my cars I stopped at another Chevy deal and with out any questions they pulled my truck right in and looked at it and topped it off and sent me on my way. Now to me that was a dealer that went the extra mile for me and wish they were closer
So after this last time that will be the last time I will be going there
The only thing I like is they have some great service writers there that try to help you if your lucky to get those guys

I can state a pro and con for this location, and for the Orrvile location as well. Pro’s for Strongsville, they still honor my 5 years free oil changes. Con’s are, they fail to honor my warranty and gave me hell and the run-​a-​round every time I went to them regarding issues, including the safety recalls on my car and failed to fix them. Orrville, I could speak all day about them, but not in a good way. They have given me non stop problems since the first day I purchased my car through them. For the past year, I have been having non stop problems with this vehicle, more or less problems that were honored under my warranty through AUL, and they failed to fix my car every single time out of the uncountable times that I went to them, and wanted to charge me $ 100-​$ 200 an hour just to look at my car. I took my car to them on October 23, 2014 in regards to all the issues because I was fed up, and including the GM safety recalls on my car. They STILL wanted to charge me buku dollars to look at it, and allowed me to drive off the lot without fixing the recall. I returned later that day, and they claimed «they forgot» to fix the recalls. They claim they fixed it after I went back… whether they did or not, who knows, as when I returned home, I found one of the parts to fix the recall was still in original, sealed packaging, unopened laying in the front passengers floor board. I WOULD NOT recommend them to anyone, as the past 3 car purchases through them came with uncountable issues.

I recently bought my ’13 Cruze from there brand-​new during May of that same year, and I have been satisfied with them (their service and everything) ever since. This is one place I will recommend for anyone lving in the Cleveland area looking to buy a Chevy (or any other car for that matter). Keep up the good work Serpentini!

Everyone there was extremely friendly, everyone welcomed or acknowledged me with a smile and quick to help. Tom Hetzel was my sales guy and he was incredible, very knowledgeable about the Cruze, and showed me that I could afford to get a new Cruze instead of a used one. He even charged my phone for me while I waited, and constantly made sure that I was at ease during the process. KaraLee, thank you for showing me the benefits of the GAP coverage, I truly am grateful that I got it. Thank you Josh, for your expertise and patience with showing me all of the things my new Cruze has to offer, and helping me set up OnStar. I’m sure there were many other people involved in my car buying process, and I wish I could thank all of the personally. This was an easy process, and I am so thankful for Serpentini Chevrolet, and its kind, wonderful, intelligent staff!

I am not a fan of car dealerships but I am a BIG fan of good service and Craig Bohl at Serpentini Strongsville is amazing! He’s making what could have been a really bad used car purchase into something bearable … For this reason I would highly recommend this dealership. I believe anyone can sell a car but not every dealership has a above and beyond service department and this location does!

Christian Berlovan was great! Very nice and informative and even willing to help after my purchase was made! I am very satisfied with my purchase and my experience.