Men’s Wearhouse

This review is specifically for the smaller location next to Davids Bridal on Royalton Rd. And even more specifically for the woman who works at the location. For some reason I cant find them on Unilocal,which is incredibly surprising to me because I would have assumed there would be a bunch of BAD reviews. Let me start off by saying that the woman who helped us could not have been… well more UNHELPFUL. She was chalked full of attitude and wasn’t willing to be accommodating what so ever. EXAMPLE! I went in for my final fitting about four days before my wedding. I was the GROOM! Having been the groom I figured she would have been very accommodating. I assumed this because I have used Men’s Warehouse in the past and they are pretty awesome about taking care of their customers. I am from California but got married in Ohio to accommodate my huge family. The customer service in Oceanside, Ca was unbelievable! So accommodating, so friendly & so professional! I will be writing a GREAT review for that location next. Back to my example. I wasn’t exactly excited about my pants, when I explained this to the incredibly rude woman, her answer was «Oh that’s just the style there is nothing we can do about it.» We pressed the issue and asked «Couldn’t you remeasure me and have some new pants shipped before the wedding?’ Again this is four days before my wedding! Her answer, again very annoyed was simply «NO!» I accepted what she had to say because when my future wife saw them she was fine with them. Two days later when I returned, my groomsmen were ready to just pick up there tuxedos and book it out to the Wedding Rehearsal. When we went in she explained you better try them on to be sure everything fits. I explained to her «You told me there was nothing that could be done to help if this was the case.» She once again replied very rudely, but this time apparently there was something that could be done. WHICH IS IT??? Again I love Men’s Warehouse! THIS REVIEW IS SPECIFICALLY FOR THE LOCATION NEXT TO DAVID’S BRIDAL ON ROYALTON RD. AND EVEN MORE SPECIFICALLY FOR THE RUDE & UNHELPFUL WOMAN WHO WORKS THERE!

Walked in at a slow time most of the employees looked bored which was all the better for me… had multiple people helping me and they all had the ability to help put together an outfit… came in at four and told them I needed the suit the next day and they made it happen with the tailor… would definitely come here for my next suit

Jos. A Banks was having a great sale so we stopped over there and were promptly ignored for 10 minutes and when we were finally helped we were told to just look for suits on our own.
Then we left.
We went to Men’s Warehouse next and were astounded at the difference a little customer service can make. Phillip promptly helped us define our look and from there he coordinated our budget, the sizes of suits we needed for our wedding and did everything in his power to get us not only what we needed but a good deal. He made sure that instead of blindly putting in an order, he was able to fulfill it with the various sizes of men in our wedding party (which I’ve experienced before from past weddings!). He had a great eye for fashion and really helped gather together the suit, tie, shirt and other accessories that went well together. Both my fiancé and I were very impressed by his professionalism and of course, the end result!
Bonus — the entire suit, shirt, etc., all added up to much less than we’d expected to pay for just the suit. Job well done, Phillip, job well done!