Espres Nails and Spa

Went there for wedding party. Three kids and myself. My 12 year got a pedicure and it was supposed to be shellac pedicure! Wasn’t! I was sitting right next to my daughter when she says she would be back to put final coat on? Never heard of that? Never came back once… had no clue whether we were done or not… waited in chair for 25 minutes with my daughter!!! My 14 year old got both done but pedicure was done by another girl and that was shellac and it was good. Then she got manicure by same girl that my 12 year old got pedicure from. She asked for a beige color to match dress… she got pink and she hates it… never even talked to my 14 year old. I got manicure from same girl and had ridges and swirls on three fingers that chipped off immediately! My 12 years old pedicure was chipped by the next morning… wedding day! My 19 year old daughter had a perfect manicure from a completely different girl! However, I spent $ 250 in cost/​tips. So, all of us should have been dam perfect! Plus the guy who runs is pretty rude! Sticking with Posh. They are professional! By the way, this is for the man at front desk… you are lucky I am a civil person because twice you were a very very ignorant stupid classless prick at my nieces party there! Hope you feel your behavior is worth it… making sure your not recommended!

This salon is very clean and the girls there do a nice job. My only complaint is the Owner. He is very negative when talking with the customers… I received a $ 50.00 gift card for Mother’s Day from my son. I went to use it today, and Melissa did a fantastic job with my Pedicure. However, when I went to redeem the gift card, I was told I couldn’t put the tip on the card. (The total only came to $ 45.00 and so I wanted to give the rest as tip. .sounded easy enough) The owner (for some reason no one else ever checks out the clients… Only He apparently can do this!?) told me that I couldn’t put the tip on it… I said that it seemed strange since this was something that was purchased as a gift for me. He went on to say that If I wanted to complain then I should complain to the government?! He then said that he hates selling gift cards… he said they are a «pain». …What!!! I told him that gift cards are a nice touch for any business, and that it’s a great way to get the word out about the business. He just made a face and mumbled something under his breath. This is a TERRIBLE representation of a professional business… especially one that is supposed to be about SERVING the customer. I was excited to have a little pampering time for myself today… and ended up walking out with a bad taste in my mouth.:-(This is not the first time I’ve experienced a less than Professional experience here. Pretty sad when it’s the OWNER that makes you want to never come back. :-(

The owner mistreats and demeans his employees. He is cruel and heartless. All he cares about is how much he is going to make at the end of the day. I can’t judge the quality of this place, but if you have a conscious and care about the way people are treated, don’t patronise his establishment. Shame on you Frank Huang you need to learn some human kindness.

I’ve gone to this salon several times because it’s convenient and the stylists are generally quite pleasant and competent. But recently, I have been turned off by the owner/​manager.
He used to be customer focused. Would thank me for my business and offer me coffee/​water. Not the last several times. Instead of any of that, I was told last month that I could no longer charge the tip, only the manicure. He didn’t want to pay the 3% merchants fee for that — really??? This last time, I came prepared with cash enough for the tip. But that wasnt enough. He wanted me to pay the whole bill in cash. He ultimately accepted my credit card, but not until he was convinced that I didn’t have that much cash.
I have truly never paid more for a manicure than I did at Espres Nails. But this is the cheapest I have ever been treated as a patron. I could understand if this was a bargain salon, but he’s charging top buck and should happily pay the 3% merchants fee for his customers’ convenience — not squeeze us to save a few cents.

I got a bad vibe from the start when I walked in… I live in the area and it’s convenient for me to come here so I’m going to give it another try. And hope it’s a better experience

I really love this place. My mom and I did a mother daughter Spa day and we got signature Mani Pedis. I love the options for the herbal scrubs. I’ve come here three times and I always leave happy. Service is great and the prices are fair for the time they spend on you. And my pedicures last forever! If I ever need my nails done, I’d rather come here.

when i originally rated this business I gave it 4 stars for such efficient and friendly service. however, now only a week after i got my gel manicure on over half my nails are peeling, multiple are chipped, and one has completely peeled off. i have always gotten gel manicures and they have lasted at least 3 weeks. when i called to ask for them to be fixed, the manager stated they don’t guarantee gel manicures to last past 5 days. i walked into another salon who looked at my nails and said they should never look like that under 2 weeks and their salon personally guarantees 14 days. never going back to this place even with the good service, horrible result.

I totally agree with the last comment, the manager is very pushy he was kinda yelling at his employees he looks mad and then puts, on a, fake smile the girls look clueless she did my nails l felt she rushed them l did not feel pampered l been to other nail salons this was a total unfriendly visit l will not be going here again l would rather find something worth my time and money.

I liked the girl who did my nails and she did a nice job, however I feel like it was rushed. There was nothing relaxing about this place. They want people in and out, and for the prices they charge they should slow down. You can tell the manager only cares about making a ton of money fast and is very pushy up selling. You can tell that the staff has ZERO respect for the manager. The way he runs the place and treats his «girls» is very odd. I cannot support a place like this.

Unprofessional, over priced, not relaxing! Don’t go here unless you want to hear employees arguing, throwing tantrums, and paying $ 117 for a shellac mani/​pedi. Go to Vega Nails or Royal Nails, much better environment and prices!

We waited 40 minutes for a simple manicure. We were told we were next– considering we were the only ones there. A few minutes later two customers walked in and were serviced before us. The owner was rude, unprofessional and just a jerk. We will never go back.

I walked in and saw the decorations and thought this place looks super nice, I’ll have a great experience here. I was wrong. The girl who was doing my nails seemed very rushed, which is crazy because there was only one other person in there. My manicure was all of 2 minutes. I picked a color and the girl did a sloppy job applying the gel. There were two little pieces of fuzz likely from her giant fuzzy sweater that she had to fish out of my nailpolish. There is still one baked into my polish. The color needed three coats but she insisted two was fine. I have uneven globs on my nails from areas she thought needed an extra dab. While I was getting them done the owner came over twice and told the girl doing my nails that he was cancelling appointments that she had later that day because he wanted to close early. There was another young girl «working» there at the same time but she was going back and forth into a room with two friends and you could hear them laughing the whole time. When he told me that a gel manicure was $ 48 (!!!) I couldn’t believe it. That’s $ 15 more than I would normally pay, and this service was completely terrible. Then to top it all off he stands there and says «how much are you tipping» and expects me to just tell him straight up how much in front of everyone. Very awkward and unwelcoming atmosphere. Will NOT go back. Way too much money and WAY expensive.

I’ve been to this salon several times. The first couple visits were fine despite the cost (very expensive). The first time I experienced poor service was a few months ago when I brought my step daughters, 6 and 8, to get a mani/​pedi. I was told we could get right in, but ended up waiting 20 minutes with their feet in the water. We waited so long their toes turned into raisins. Two «kids» simple mani/​pedi and my fill, $ 96! My jaw dropped.
The next time I stopped in was the beginning of December for a fill. I was told it would be a couple minutes and to pick a polish color. After picking a color and waiting approximately 10 minutes, I was told they were very busy and it would be about another half hour and asked if I wanted to come back… after waiting… for 10 minutes. I had plans that evening and other errands to run so I could not wait and I left. Strike two!
I decided to give the salon one more chance. I decided to CALL FIRST in case they were busy for the holiday. I called the salon on my way home from work around 3pm, and asked what their availability was to do a full set and if I needed to make an appointment. The owner said they could do it right now and to come in. I arrived about 2 minutes later and let the owner know I just called about the full set. (I work 5 minutes from the salon.) I picked my color, sat down, and waited. About 5 minutes pass and the tech that does acrylics comes to the front and says she has to leave. Her and the owner go back and forth for a couple minutes. I then overhear the owner talking to another tech on the side. He was trying to «talk her into» doing a full set! She was saying she was uncomfortable doing acrylics because she has no training. This goes on for about 5 minutes. Two other customers walk in for regular manicures and get seated right away. The owner finally approaches me and tells me his technician that does acrylics is leaving and asked if I wanted another tech (with no experience) to «practice» on me free of charge. It was NYE and I wanted pretty nails, so I said no thank you and told him I would go elsewhere (Spa 7 just around the corner, and had a wonderful experience). He could tell I was frustrated when I mentioned I called in advanced and he said it (the situation) was «kind of rude». I agreed and walked out.
The owner and staff seem to have trouble giving accurate wait times and rather tell a customer they can be seen right away to avoid the customer leaving. Not a great business model, if you ask me. I was also not thrilled that the owner was trying to talk one of the girls into doing a full set when she had no training and was uncomfortable with the idea! Needless to say, I will not be returning to this salon.

First off, let me say I REALLY wanted to like this place… it was so pretty when I stopped in to pick up a brochure/​price list and the smell was wonderful (not the usual chemical fumes that assault the nose when you walk in to many nail salons.) So I made appointments for myself and my daughters who were home from college for Christmas break and my mother (6 of us in all) and we were all excited for a relaxing time. Sadly, this was not to be. I think they must have a quota to meet or something because I can’t think of any other reason for the «bum’s rush» they gave us… As we were looking at polish colors we were quickly hustled to the pedicure chairs and told «the girls can give you recommendation and bring you a color.» Weird. So off to the chairs we went. As the water was still filling in the foot bath my tech told me to go ahead and put my feet in. And I am not kidding when I say she literally turned off the water then and pulled my first foot out to buff… NO soaking at all… I didn’t even have a chance to figure out how the massaging chair was supposed to turn on (she didn’t offer an explanation) and she was halfway done! Anyway, the whole «deluxe» pedicure with herbal massage and hot towels etc… took a total of about 30 minutes including polish from when we walked in the door. Quickest I have ever had and that’s not a compliment. A few of my girls had manicures and shellac polish and we were still out of there in an hour tops, and my mother had to step over a towel of nail clippings to get out of her chair! Bottom line– if you’re in a hurry and and don’t mind not relaxing or barely catching your breath and paying top dollar to do so, this is your place. Otherwise, better look elsewhere.

The owner was not nice to me at all. He kept yelling at me to pick a nail polish faster. I spent about a minutes or two looking and apparently that was too long for him. My nail tech was friendly and did a great job but I wouldn’t go back after the guy at the register yelled at me. He was more focused on getting me in and out than anything else. I’m giving 2 stars instead of one because the nail tech was good.

I wouldnt even give it one star but since thats the least of the options thats what i would give them. I normally go to my regular salon and i am very pleased with it but my friends wanted to try espres salon so i went along. It was a horrible experience! The nail tech was rude and when i tried to ask a question she acted like I was anoying her. The manager wasnt any better. The whole experience massage and toe polish was a completw nightmare. I didnt see the point on even comolaining or saying anything to the manager. Completely unprofessional. The salon was beautiful but thats all this place has thats positive.

I went for a pedi and as soon as I walked in, I felt like it was poorly run. Several employees kind of looked at me, all waiting for someone else to help me. Finally the owe we (I think? The only guy in the whole place.?) checked me in. A couple girls helped me find the colors I wanted, and my actual pedicure was great and my stylist was really sweet. However during my pedi, one of the other girls started yelling out to the owner (while with a customer) because someone had left the lid off one of the polishes and trying to find out who did it. It was very awkward — the other girls were saying politely «I’ve been over here all day» and the other girl and owner still trying to figure out who to blame. I wanted to tell them — you’re acting unprofessional, deal with it when there AREN’T customers. Then, as my stylist was finishing up my massage, the owner comes over again and is holding the phone to her ear — I guess one of her clients called her. What ever happened to saying «she’s unavailable, can I take a message?» Even my stylist looked at him a little surprised that he was just standing there holding out the phone. It was an odd experience — the pedi looks great, but the management seemed unprofessional to me.

Would never go back. The employees were complaining about tips and everyone was rude, especially the manager who told me my nails would not last but did not offer anyway to make them better. The vibe was not what I would like from something that should be relaxing. Also, when I asked for a design no one in the salon at the time said they were capable of doing it (it was a simple design).

I have been to the salon 3 times, in search of a local place for services. Each time, I experienced a very uncomfortable and unprofessional experience with the owner/​manager, Frank (?). The first time, he yelled at a customer who came in complaining of a bad past experience. He threatened to sue her if she didn’t get out of his salon. The second time, he was yelling at his employees, much like a pimp. The third time, he had an altercation with a city inspector. I go to spas to get relaxed, and to leave stress behind. This salon is beautiful and clean, but in need of a manager /​owner who is far more «zen» and relaxed. I will NEVER go back.

I AM a fan of Espres Salon. I originally found this salon through a Groupon two years ago. I highly recommend asking and scheduling with LISA.. . she has been there since the early days of this eye appealing, clean and welcoming salon. I’m not sure of all of her services, but I am sure of pedicures, nails and waxing. She brings a great comfort level to the venue.
Also, I recommend take a look-​see on their website for any coupons or monthly pricing specials. Enjoy yourself, we deserve it!