Target Optical

I have been going to this target optical for the past several years. Dr. Syed and her team are an amazing group of people. Dr. Syed has quite a bit of experience in the field. I was misdiagnosed/​misinformed by a different optometrist that I had a ‘retinal detachment,’ Dr. Syed informed me that she did not observe any such deformity in my eye. She did however see something I believe is called a ‘lattice.’ She also referred me to an ophthalmologist, just to be sure and follow up, who confirmed and agreed with Dr. Syed. Needless to say, I was very pleased with her efforts to take care of me, you really cannot find that elsewhere. Optical staff are also very helpful when it comes to purchasing glasses. I often go back to adjust my pairs and they are always more than happy to help, even if the glasses aren’t from target!

The worst optician and management practices. I came in for an eye exam on Sunday afternoon, which was rushed, but acceptable. I went to check out with my FSA, and paid for my eye exam and a full year’s supply of contacts accordingly. When I received the receipts, I noticed immediately that the office personnel hadn’t given me a full itemized receipt for the eye exam, which is necessary to process any FSA claim at any eyewear facility in the country, and therefore pretty par for the course. (I got one for the contacts, just not the exam). Unfortunately, the dynamic duo left in the office didn’t know how to do a receipt with medical codes (which they should have been properly trained to do, but weren’t), and the optician skated out of the office 3 seconds after I walked out of the exam room. The office personnel tried calling her several times, but she ignored their phone calls. So, the office personnel said that they would refund the eye exam, and that I could come in on Tuesday to pay and pick up a receipt. I asked if I could come in on Monday as I was off work and it was more convenient for me and they said no because the Dr would still be out of the office. I asked if they could email it to me sometime that week, and they said no, they didn’t have a scanner to do it. I then promised them I would be in sometime later that week, but it would be dependent on when I was next free to drive back – You know, because I like most people, have other stuff to do and am not sitting around waiting for a Dr and an office to do their job with even a smidgen of respect to their patients time. So, during the week, they called on Tuesday and Wednesday to remind me to come in, which is fine but pushy. Then, the Dr personally calls me at 7:30am on Thursday to tell me to come in immediately and pay or she’s going to report me to collections. Yeah, that’s right — Dr Syed. The one who couldn’t wait 2 seconds for her patient to check out, the one who couldn’t give her office workers the correct medical codes so that a proper receipt could be provided before disappearing into the ether, the one who couldn’t figure out how to EMAIL a receipt to a customer in the 21^st century – yes, that one. She personally called to threaten a customer (who did show means and willingness to pay at the time of service — and actually paid at time of service!!) that she would send them to collections because I had the AUDACITY to not come in when immediately dictated to. I have never met a ruder, more unprofessional optician in my life. Hey genius, I scheduled a SUNDAY eye exam, because getting to their office mid-​week was clearly a problem for me, so why not wait until the person comes in within the week (like they promised) before threatening them. Apparently, business is slow and the $ 109 for the eye exam is a life and death manner. I only wish she had that sense of urgency when I was actually STANDING in her office HANDING THEM MY DEBIT CARD — you know, on Sunday. She did say that she purposely ignored her office workers’ phone calls that day because she had stuff to do and somewhere to be. Hmmm…
The best part to this is that I just found out that the refund hasn’t even been reflected on my FSA card yet. While speaking to the FSA card visa people they couldn’t believe that I was getting this much of a hassle 3 days later and threatened collections.

I am a 19 year old girl and i’ve worn glasses/​contacts since i was 8. Over the years I’ve been to several different places for my exams and glasses and this time, i was going to pay for all of it myself and i can honestly say I’ve had the best experience at target optical! The doctor was very nice and informative, She answered all the questions i had very well (i had tons), the people working there were absolutely awesome!!! Very nice, outgoing, patient, definitely know what they are talking about. Again, i had TONS of questions! The guy that was helping me personally, went out of his way to help me get the best price for my glasses and contacts making sure that i didn’t miss any deals or anything extra my insurance covered. (I had great coverage from my insurance) He sat with me and gave me his opinion on glasses and helped me pick them out. I ended up getting Ray Bans. I was SO surprised on what i ended up paying!!! Since i work part time, i bought my contacts first, since i use them more and bought just my frame until i had money to buy the lenses. Well, i kept putting it off until i went to target just to buy some stuff and saw that there was a sign, «50% off all kids and adult glasses when you buy a frame» so i asked if it would apply to my frames and since i was within the 90 days, they did! Ahhh i was so excited and proud to go home and tell my parents that i made a great decision going to target optical! No regrets and will definitely be coming back every year!!!