Megabus

Megabus is like the «spirit airline» of the bus industry. Lack of customer service, cheaper than train, and no credit or refund.
My bus Frm Hartford to New York was late for two hours. I called 3 – 4 times, each time telling me the driver will arrive in 20 mins. One time I even asked where was the bus at, the agent wouldn’t tell me but one told me which freeway. I checked oN Waze and Google maps. No traffic.
The agent told me call at the end of the trip to get a refund. I called, and the agent said only by email. After 10 emails and 1 – 2 months. I get an email saying no refunds, and if it’s cause of traffic then not refund as well. Surprise…
Good points. Only 8 people on the bus, two levels and you can charge your phone and have wifi.
But not all buses have two levels and I have been on a fully sold out and crammed bus.
I prefer to sponsor the train who is on time for just a little more. Time is money.

I’m a big fan of low-​cost bus companies, and am a veteran Megabus rider, but I have to say, I’m not a fan of their service to UConn. Due to a lack of business on campus (and stiff competition from rival Peter Pan Bus Lines), Megabus has reduced its UConn service to only Fridays, Saturdays, and Sundays. Moreover, if you want a $ 1 ticket — good luck! — there’s only one of them so you’ll literally have to be the first person to purchase the ticket for that trip. And if you miss the $ 1 ticket, you should know that the former $ 3 and $ 6 tickets are no more (except for low traffic season), so be prepared to shell out $ 10+ dollars from the second ticket on.
If you don’t like the prices you have to pay to get to NYC, try booking two one-​ways: one leg of the trip from Storrs to Hartford and another leg from Hartford to NYC; the bus drivers don’t like it when you do this, but the itinerary is the same, you aren’t technically doing anything wrong, and you may get a cheaper overall fare.
Peter Pan Bus Lines, on the other hand, runs buses every day to/​from UConn and offers more locations you can go to. While Peter Pan tickets are more expensive than the first few Megabus tickets sold, Peter Pan may actually be cheaper if you are buying your ticket closer to the day of the trip. With Peter Pan, you should also consider the booking two one-​ways technique; it saved me money just the other day!