Family Care Center

I have since left the practice — far too many bad experiences and inadequate care and rude/​condescending doctors. Look elsewhere for care!

STAY AWAY FROM THIS PRACTICE. Seek a nice doctor and administrative staff elsewhere. Staff is rude, unpleasant and condescending on the phone. Forget about in person. Trying to get the doctor directly is nearly impossible when they are even there.

My experience seems to be very different than others who posted reviews. Let me preface by saying that I am generally a very heslthy person with no medical concerns. I go to my yearly physical and tend not to be in need of much medical attention in between those yearlies. I have been seeing Dr. Weld for 4 years now and I have found her to be knowledgeable, patient and pleasant — all the things I look for in a doctor. She and I are pretty in synch in that I’m not wanting to do anything unnecessary. I like that… a lot! The front desk staff is also pleasant. Making my appointments are easy and I started using their patient portal, which is a great service. You can log in, see your test results, scripts, and vitals. They also have a ton of health resources as well. Check it out! The center is conveniently located on Montvale Ave. and right off 93. Parking is easy and the facility is very well maintained and manicured. As far as doctor offices go, this one works really well for me!

If you care about your health and want reliable, knowledgeable diagnostic care… then DO NOT GO HERE. I have given this place a chance for way too long. I have seen all the female practitioners here and none have impressed me. Their favorite answer to most issues that you see your PCP for is «I don’t know, let me give you the name of a specialist» they won’t bother doing lab work, imaging etc for cost reasons on their part. Winchester Hospital is limited as far as good general practitioners go, but there are some good ones out there, just not here. They are in a convenient location, good parking… but that is as good as it gets here. Move on…

I’ve only been a patient here for 2 years but I’m switching to another practice. Just don’t have a lot of confidence in the doctors here. The last time I went, I had a terrible hacking cough. I had to see the NP who was trying to listen to my lungs but I couldn’t stop coughing. She got snippy with me because I couldn’t stop coughing — duh — sweetie, the reason I’m here is because I can’t stop coughing. Hello??? Let’s put our big nurse pants on and figure this one out.
Dr. Bernstein is/​was my PCP — she’s nice enough, I suppose but not a very good bedside manner. she asked me if I had any questions, which I did and when I asked — she rushed me off because she had another patient. I felt like I was on a timer. Ding — 15 minutes are up. Here’s a clue doc, don’t ask if I have any questions if you don’t want to spend the time and listen or answer them.
Honestly, I feel like this place is a factory — patients in/​patients out — it’s all about profits. How many patients they can squeeze in on any given day.

I’ve been getting treatment at the Family Care Center for over 20 years. Everything was excellent until I started getting really sick with lots of different aliments. It’s like pulling teeth getting Dr Weld’s nurse to fill out any of the insurance paperwork. I’ve been begging for a wheel chair for over 2 months now. I can barely walk and resorting to using the ER now at my local hospital. I’ve lost complete faith that these people care about my health nor my pain. Very sad. They are causing undue stress and anxiety in my life when they really could make it simple and painless. There is no complaint route here. They have an office manager but if you are upset when you complain and raise your voice she starts yelling right back at you. Very frustrating. Next step is complaining to the medical director by certified mail.

I’m still a patient here, but trying to get in to see my primary for a sick call is tantamount to requesting an audience with the pope. Theoretically, the good thing about being in a group practice is that usually SOMEONE can see you. Unfortunately, the list is getting shorter of the other physicians I like/​trust/​feel comfortable with. I saw someone else in the fall when I was sick and he actually frightened me – didn’t seem like he knew what the heck was going on. I don’t want to go through the hassle of trying to find a new primary so I’ll just deal. Btw, they moved last fall to 80 Montvale Ave. in Stoneham and it’s a much more spacious suite.

My whole family comes here for primary care for the past 7 years and we’ve had nothing but good experiences. Sure the phone line hold can be annoying, but I’ve always gotten through within 5 minutes… and the receptionists are lovely… as are the MD/​NPs. I’ve met most all the docs/​nurses there and they’re responsive, compassionate and good communicators. I have no complaints… they’re awfully convenient, too… Dr. Weld starts her appts most days at 7:30am which is perfect for me and the kids so we can get to the Drs and get to work/​school on time. Dr. Bath is really nice, too… again, everyone I’ve encountered has been great… nurses, especially!