Dube Optical

This is my 4^th time doing business with Dube. I have a Lenscrafters 40 yards from my condo, but I always go back to Dube because of the excellent customer service. My latest experience was exceptionally delightful. I recently lost my job. My former employer offered great Vision insurance (which not many companies do.) My insurance is active only until the end of the month so I needed to get in there fast. I left a message and received a call back within 12 hours. The receptionist (forgive me for not getting names. I was having a very bad day) told me that she had a cancellation for the following day and could fit me in. I jumped at the opportunity. It had been 3 years since my last eye exam so I needed to take care of that first. The young lady who performed the exam was extremely thorough and I’m confident she worked with me to get the absolute best results. I then had the woman at the front (I’m quite sure she’s the owner) help me pick out a pair of frames. I had a special request. She was able to tell me the price before I even started looking. I told her what kind of frame I was looking for and she nailed it within 45 seconds. I went in there expecting to get a pair of glasses for a few hundred dollars. I have a $ 25 co pay but I figured my special request and the frame I chose was going to raise the price quite a bit. It ended up only coming to $ 145. To make matters worse, I left my wallet at home. She wasn’t irritated at all. She was very understanding and I was able to call back and give her my credit card number over the phone. This isn’t something I normally do but her world class customer service and attitude made me feel very secure. I haven’t had one bad experience. I highly recommend Dube and won’t be doing business with anyone else as long as she remains the owner (again, I’m sorry I didn’t get her name.) Do yourself a favor and make an appointment with Dube.

Randomly picked this place because it was covered by my minimal insurance for an eye exam and was in an area I vaguely knew so I didn’t think I’d get super lost. Setting up an appointment was quick and easy over the phone and everyone I dealt with there was an absolute pleasure! Every member of the staff who helped me during my exam and pickup was helpful and efficient. Returned MONTHS later because a screw fell out of the frames– again, they were super helpful and the repair was done quickly. Thanks!