CubeSmart Self Storage

I have nothing but good things to say about my experience renting a storage unit at Cubesmart in Stoneham, MA. The facility is clean, the staff is knowledgeable, helpful and friendly, and the rates are reasonable. The manager, Holly, is fantastic. She is organized, quick to respond to your needs and to any of the facility’s needs (like maintenance and cleanliness), friendly, approachable, and always willing to help. I highly recommend this facility.

Let’s start out with the stellar customer service I received from managers Barbara and Holly! They went out of their way to make the initial renting procedure go quickly and smoothly. They both made sure I was completely comfortable with the security code system to get in and out of the building, as well as my storage unit. The building itself is immaculate, and easy to navigate.
That being said, I was a little disappointed when I was shown a their smallest unit, and it had not one, but two big pipes running through it. I was told that all their small units have pipes. When I asked to see a different small unit, it only had one pipe taking up room.
After reading other reviews about pricing, I called to find out if my rates are going to go up. They said that yes, after 6 months the rates would go up, and then after that they would go up periodically. Since these rate increases are determined at their headquarters, no additional detailed information was available.
For now, this facility fits my needs perfectly. It is clean, close by, reasonably priced and very helpful staff. That may change if the prices randomly go up to an unreasonable amount.

A LOT OF HIDDEN FEES/​ADMIN FEES
Yes the facility is clean and modern. Employees are helpful and friendly.
But they increase the rates after the first month. You have to pay admin fees for everything! You have to buy insurance from them, and they have their own locks that you have to purchase as well. And not to mention again… Admin fees.
Also, I just rented their «free» moving truck which is actually 10 dollars for the first month, then 39 dollars anytime after that. It’s not free folks, as it is plastered on the side of the truck.
At least the employees are honest and upfront with the fees. That’s why I give them 2 stars. In the end, for whatever «deal» you think you’re getting initially for a storage unit, it ends up being either the same or more out of your pocket than their competitors.

They keep changing owners and keep increasing the rate way too often. Otherwise clean storage area.