T-Mobile

Yayy for great customer service! I went in on a Saturday afternoon to get help with switching over to my new phone which came in the mail. I was prepared to wait to be helped (based on previous experiences with other T mobile stores) but the staff acknowledged me and helped me out right away (maybe also because it’s a simple process to switch from iPhone to iPhone). The guy who helped me also gave me helpful advice about my new phone. I was in and out in 10 minutes max probably :)
The staff are very friendly and they’re nice, even when you’re tech-​challenged like me (I ran back into the store in a panic to ask why my apps are all dark and not working haha…). Thanks guys! I’ll probably go back to this location whenever I need any phone help, especially because they’re right next to a lot of good food places :)

This review is for T-​Mobile Wireless (aka Voicestream Wireless) I have spent two+ hours trying to resolve a suspension of my cell phone service. On ³⁄₂₈ I went to «refill» my account with a payment from my online checking. It asked for information I did not have so I called T-​mobile, who gave me the requested payee information. I made the payment. The funds were delivered on ³⁄₂₉ and my service was suspended on ³⁄₃₀. I have spent 2.5 hours trying to resolve this problem. T-​mobile now informs me they do not accept payment by online checking. only transfers from my account off their website. But my bank confirms they have my $$. T-​Mobile now denies any association with «TMobile/​Voicestream Wireless». In four rounds of calls with the refill people, «payment supervisors» and one call to Customer Service, they deny knowledge of how or who to direct me to request a refund. At 8:41 AM, I received a text from T-​mobile confirming restoration of service as a result of my 2^nd payment using T-Mobile’s online refill service. At 9;28 I received a second text message stating my payment was past due and service is suspended,
My bank says it needs a fax number to forward a «payment inquiry» but T-​mobile says they don’t have a fax number to give me for payments they do not accept.

Wireless is garbage coverage IN THE VALLEY! !! worse then the Bay is just a waste of money THERE IS NOTING LIKE VERIZON

Went into this Store to check out our account. The lady who had helped us (Suzanna I think) was really knowledgable and gave us a complete breakdown of our current bill, and even gave us the correct options for us. Great job! Thanks for the assistance!

I had a great experience… The people worked together as a team to give us the best service. Ryan went out of his way to help and maintained his sense of humor… He was very knowledgeable… A good group of people

Called and talked to the manager Norell! Excellent customer service and very knowledgeable. I actually called with a complaint from another store and she made me feel at ease, helped me and gave me great advice! Thank you, I would recommend this store to anyone!

I had a good experience here today. I was shopping around for an alternative to AT&T and Comcast for home internet and wanted to learn more about the mobile hotspot option. Was assisted by a woman named AJ who was very courteous and helpful. She didn’t try to upsell me or guilt me in to anything, or use all the confusing logic and lingo that I was used to getting at AT&T stores (although, in all honesty, I had a good experience at the local AT&T on Pacific a few months ago; but every other branch I’ve visited was horrible. Just horrible. So maybe I just lucked out that time and got the right person to help me. Definitely the exception to the rule though).
I had never used Tmobile before or even stepped foot inside one of their stores so as far as first impressions go, it was great! I’d recommend going in and checking it out if you’re thinking about it. From what I gathered, they have a pretty generous policy of paying your early termination fees and the balance on your financed device.
I ended up financing a 4G LTE HotSpot Z915 (which apparently acts just like a router) for $ 2.91/month for 24 months with $ 40 down-​payment ($ 109.92 in total – which I thought was a pretty good deal). And I got the 9GB plan for $ 60/​month. Walked out of there today paying $ 66.24 which includes the $ 40 down-​payment + $ 15 SIM card + total tax on the financed device ($ 9.89) + tax on the SIM card ($ 1.35). So all in all, I’m a happy camper.

T-​Mobile; sales clerk lied about «unlocked iPhone 6» being able to take to another provider, I tried verizon, they told me Iphone is T-​Mobile specific not possible, they changed billing due date w/​out notification or consent then turned off phones according to their new due date– when phone bills were always paid on time, terrible reception, incompetent & un-​knowledgeable staff in store, definitely would never recommend T-​Mobile to anyone!

Horrible service at this store. I came in at about 3 PM on a week day and there were 3 other customers there with two sales associates. I waited for about 25 minutes with no acknowledgement that I was even in the store. I got tired of waiting and just left and all I needed was a SIM card that would have took them 2 minutes to ring up.

Excellent customer support and friendly service. Does get crowded at times, but the representatives are working as fast as they can.

Tmobile 4G LTE started in Stockton this week. It’s seriously amazing and the price is way less than the other carriers.

Tmobile is the best! The employees at this store enforce that! Always helpful and knowledgable. Highly recommend this store!