Sutter Gould Medical Foundation

I have never had to wait more than 15 minutes to see a doctor. Everybody is friendly and a big plus… free Wifi.
Urgent care is a different story. Even if no one else in the waiting area, there is a wait.

I haven’t seen my doctor yet by Angie at the front desk is terrible. She was so rude and disrespectful and started yelling at me for no reason. I just called to make an appointment and because there was confusion with my referral, she treated me horribly. I have never been disrespected by any front desk person like this before and I am very understanding when it comes to people having a bad day but this was completely inappropriate. I am rethinking my choice of doctor now if this is who they hire to represent their company.

ABSOLUTELY THE BEST! Sutter Gould and all of the many Medical Staff members, you guys are ABSOLUTELY THE BEST! My first visit to your Medical Facility has been one of the very best medical experiences I have ever had in my life. All of you, every single Medical Staff member welcomes you with open arms, a caring heart and you ACTUALLY LISTEN AND CARE! I absolutely love your Medical Facility and everything you represent in the medical field, your bedside manners are just awesome. YOU ARE ABSOLUTELY THE BEST! Thank you sooo much for genuinely caring about me, and all of your many patients, you’re the greatest example of what a medical team of Doctors, Nurses, and many Specialists «should be». God bless you and thank you for everything! Nurse Practioner L. Ford, you’re the best!

Dr. A Ivester I had a appointment at 12:00pm, I arrived at 11:45 I was called in at 11:55, spoke with a nurse, at 12:00pm I was told that the doctor would be with me soon, I sat in the office for 45 minutes, I exited the office and went to the front desk and asked where the doctor was at, could not find the doctor, I left at 12:55pm without seeing a doctor, it has been 6 months and have not heard anything from the doctor or the office.

Had the worse service ever! My boyfriend wasn’t even greeted by the front office lady and as she was getting a long line didn’t take the time to let them know sorry for the wait, and there was a woman with a young child just staring at the office clerk and she didn’t even acknowledge her for 5 mins. Then my boyfriend got seen by doctor 2 hours later and doesn’t even explain what sickness he has. Horrible horrible horrible

Dr Nelson and Dr Leibovsky:
I have always had exceptional care from our family Dr, Dr Nelson. He is accommodating, respectful, knowledgeable, genuine and truly cares for his patients. He has a great bedside manor, something you do not see very often In medicine these days. He even has been know to make house calls. My entire family has been seeing him for over 20 years and we all rave at how wonderful he is. We actually look forward to our visit with him. He is an old school Dr, yet is up on his ever changing practice. I would recommend him in a heartbeat. Im not to sure he may not be accepting new patients.
Thank you Dr Nelson, your one of a kind!!! You better not retire anytime soon!
I have also have had the pleasure of being a patient of Dr Leibovsky, OBGYN. My initial visit with him I was filled with fear anxiety and excitement all in one. he put my mind at ease and made me feel like I was important. Great broadside manor and excellent care throughout. With my past experiences of pregnancies he went above and beyond making sure that I received the best care possible. He always answered questions, responded to emails and took phone calls at any time of day. He actually listened to me and worked with me to develop a pregnancy and delivery plan. I would recommend him to any woman that wants a Dr to listen care and is your cheerleader! The girls in the office Diana and Cindy are both wonderful and made my experience that more enjoyable. Now we have a beautiful healthy baby girl we adore. thanks to all of you!
With Respect,
Rebecca Blunt

I have been a patient of Dr Delgado at Sutter for several years now. I get excellent care from him, but the scheduling practices for other physicians is atrocious. I had my podiatrist visit rescheduled 4 times and took well over 6 months to get in. Most recently I have had two appts with the gynecologist reschedule the day before the appointment– First time was because the Dr was going on vacation the next day. Yesterday I was told this rescheduled appointment (which took 2 more months to get) need to be rescheduled AGAIN because the phones and computers were down. Unacceptable.

My wife is critically ill, and today, she saw the most remarkable of doctors! Thorough, empathetic, very intelligent and compassionate, this exceptional physician immediately saw several possibilities that better facilities such as UCSF have missed.
Hope is a very precious commodity to offer patients and their families.

I had called them for a physician’s appointment 6 days before I left for a trip. They could not make an appointment and told me to go to their Urgent Care. I just needed birth control before I left and they told me that they did not prescribe «maintenance medicine». This is not the norm for Urgent Care. Please go to Lodi Memorial where they were happy to prescribe me it!
Also my mom hurt her arm and the doctor dismissed it and said it was fine. She then went to another doctor who told her she had to have surgery. Also the office staff never made her an appointment for her woman’s health check up.
WHY WASTE YOUR MEDICAL BILLS ON A BAD PLACE. STOCKTON IS A BIG CITY!

I was genuinely shocked that Sutter Gould doesn’t have all 5-​star reviews! After reading through the other reviews, it’s clear that SG must have changed their policies. I recently began going here within the last few months and I have never experienced any registration process other than when I arrive at my doctor’s actual waiting room.
I have seen Leigh Ford (N.P.) and Dr. Maloney, both of who are very friendly and made me feel super comfortable. Everyone, from the receptionists to the assistants, have been so welcoming and personable.
Another huge plus is SG’s fabulous lab. I like that each phlebotomist has his/​her own separate chair instead of the long row of connected booths that I was used to with Kaiser. I decided to have multiple blood tests done at once instead of going back multiple times. When I saw the 13 vials that the phlebotomist set up and confirming that those were all for me (and reevaluating my decision to get my blood work down in one trip!), I really can’t say enough positive things about my experience. The girl was unbelievably quick and used some sort of contraption with a long, thin tube to where I couldn’t even feel when she switching out the vials. I was shocked when she announced she was done because she really was that fast.
My only recommendation would be to make your appointments earlier in the day if possible. When I had an appointment at 9:00 a.m., I was seen within 5 minutes, but for a 4:20 p.m. appointment time, they were backed up and I waited about 30 minutes. Luckily, the the chairs are comfy & the waiting rooms are very clean (as is the entire facility).

Dr George Shilling who is a Sutter Gold doctor has failed us and my Mom is now an invalid with a fractured spine because of him.
I had power of attorney and fought with him NOT to release my Mom from La Salette to a woman who had a criminal record. I said I had hired a nurse and the social worker fought for us to NOT let her go without legal papers. Dr Shilling Ignored all of us and sent her home with a stranger and a sister who had no AD or POA. putting her life in jeopardy and he knew it.
The ²⁴⁄₇ woman took $ 7200 and more a month and placed her daughter into the home (free rent) and her boyfriends and she refused to leave when we fired her. She left Mom alone for six hours and more yet making her pay the entire sum. Mom fell when she was left alone and fractured her spine. Dr Shilling knew the danger but ignored us. We called the police and they said we were all in danger with this woman. There is an ongoing investigation.
We moved Mom to Santa Clara and away from this dangerous Dr.
We alerted Sutter Gold by mail proof of service and they ignored us. They know what happened. Mom has not healed and suffers daily. She is now wheel chair bound.
Then to make this whole scenario more disgusting we received a letter asking for donations for the nurses and staff at Sutter Gold. My dog gets better care.
I wish I had the option to place a 0 here.

This is for Urgent Care dept. Had to go in to get results of my tb shot after 48hrs. Was told to wait 45 mins while the person who usually reads it go on lunch. To get the results of a tb test, it literally takes less than 15 seconds. One of the nurses was nice enough to ask a doctor so I wouldn’t have to wait too long. Still waited 30 mins. Btw, I was the only patient there.

new complex. stupid proof signage. friendly information receptionist. urgent care opens at 900, which is an hour earlier than some other places. open sat and sun. intake processing is very inefficient. if you are a new patient, they ask you all the questions as you are standing at the window and a bunch of people are waiting behind you. «what are you here for? who is your emergency contact?» etc. i dont know why they dont have patients fill out the paperwork. dr was not unfriendly. didnt introduce herself, but maybe she was having an off day. she patiently answered my questions.

I bought my son to see Dr. Lu the allergist for his runny nose. We live in Lodi so I was not happy that I had to drive to Stockton but his office was close to the freeway. We got in to see Dr. Lu without a long wait. That was a nice surprise since I expect to wait to see my own doctor in Lodi. Dr. Lu said my son would need allergy testing. His nurses were very nice to my son and he did not cry during the testing. Dr. Lu came back after the testing and explained what they all mean. He did give me choices for what I can do to help my son. This is my first time visiting his clinic but I would recommend Dr. Lu to my family and friends

This is actually a very mixed review. My low rating goes to the doctor and the billing department. If I were rating the medical staff and the facility, I would have given 5 stars. Here is my story:
I called my insurance co (Anthem-​Blue Cross) before booking my appointment with Dr. Blinn at Sutter Gould in Stockton to make sure I would be fully covered for a regular check up, they assured me I was, so I made the appointment. I was very impressed with the facility and the staff and was very glad I had decided to cancel my Kaiser membership and was looking forward to many future visits to my new found medical offices. I arrived at the waiting area of Dr. Blinn, checked in at the window, and was asked to fill out a questionaire about my medical history. I was very happy with the uncrowded waiting area, short wait time to be seen and extremely pleasant staff. When Dr. Blinn came into the exam room, I felt that he was a kind of low key, kind of bland and almost shy doctor. He went over my questionaire that I had filled out and he asked me about a box I had checked asking if I had ever been treated for depression. I told him that years ago I had beed prescribed Prozac, but that I do not currently consider myself depressed. That was the end of the subject. After a physical exam, I was sent to the lab for bloodwork, where I was equally impressed with the uncrowded waiting area, friendliness of staff and speed of getting my blood drawn. A few weeks later, I was very unpleasantly surprised to receive a bill in the mail for almost $ 300.00 for the office visit. I called Sutter-​Gould and they said it looked like the reason I had been to the office that day was for treatment of depression, and that that was not covered by my insurance co. I explained that depression was only brought up because of the questionaire I was aked to fill out and that the doctor was the one that brought it up, and that had nothing to do with the reason I was there-​simply for a check up. The woman I was speaking with told me she was going to submit the bill for review, and it should be taken care of. A few weeks later, I received another copy of the same bill, I again called and was told the review was still pending. A few weeks later I received a third copy of the bill, now stating PAST DUE. I called today and was told that there was nothing they could do and I would have to pay the bill. Based on the doctors notes, the appointment had been coded as for treatment of depression, so I have to pay. I received no treatment for depression, and no medication, but I have to pay almost $ 300.00 because of that questionaire and the doctor’s notes! They will not let me speak to the doctor (I would probably be billed for anger issues if I did! Ha Ha) Anyway, to make a long story short, do not mention any past or present illness during a check-​up at Sutter-​Gould (at least not with Dr. Blinn) unless you want your insurance billed for a check up and yourself billed for a doctor’s visit (they are getting paid for BOTH!) I feel that this was a rip-​off. I have no respect now for Sutter-​Gould or Dr. Blinn. It is all about the money, not about people or health at all. I was basically told by the billing dept. at Sutter-​Gould that this is a learning experience and now I should know not to mention any illness, present or previous, unless I want to be billed for an office visit again in the future and if the doctor asks me about any conditions I might have, just shut him down by reminding him that I am only there for a check up. CRAZY!!!
I am not sure Dr. Blinn was aware that I was going to be billed for depression based on his notes, but I think he needs to be made aware of this situation, and because I was not allowed to contact him, I had no other recourse but to write this review hoping he would see it and be made aware of such situations. I also hope to help prevent others from becoming victims of this same situation.

There are many aspects to SFMF. The Drs I’ve seen are very good, wait time is usually minimal even for a referal to a specialist. They do take time to know you unlike some facilities where you seem to be more like another assigned case (even with good private health insurance)
They no longer have the multiple checking points which is a relief! That seemed like a total waste of time & personnel.
Most staff are very friendly unlike some Medical facilities I’ve been too before. The employees at SGMF seem to enjoy working there.
Urgent care… While they are very nice the Drs. seem a little inexperienced. I wouldn’t go if you were experiencing anything serious… Or thought you might be.
Billing… Which really isn’t handled by this facility at all CAN BE A NIGHTMARE!
We have had issues for years we are on the phone all the time as we have dual insurance and they can’t seem to bill correctly. Fortunately I have insurance knowledge or we would be paying more than we should.
We have however received better care than at rather well known prestigious hospital that shall be left un-​named in the regional area.
So kudos to the Drs. & staff & SGMF IN STOCKTON & LODI.

What is up with the arrogance in the Orthopedic office?
Because they’re surgeons do they, and some of their staff think that they are the supreme beings of the medical field?
I just had them call me back to schedule an appt. and the lady said she had an appointment set for the time I wanted but she could double book so I wouldn’t have to wait that long.
WHAT? How would my wait be shorter by double booking?
She said it with a condescending attitude too.
Sutter Gould — when are you going to work on the Customer Service? From the check-​in to the billing dept, they treat customers like we’re a burden. It’s unnecessary and hurtful. I’ve seen them do it to other people too, so I know I’m not just being over sensitive.

Nothing but great service and very welcoming at this facility. The reason why I give this place a 5 is because they take care of my wife! My wife has problems with pregnancy and the nurses and her doctor really get to know her and the problems unlike other places we’ve been too. This place is through her medi-​cal through the county, its just surprising how this medical center is under the welfare system. Also just stellar service and how they just take care of my wife. Plus there isn’t a lot of people that go here either, by that I mean other people on Medi-​Cal! Everyone there is polite and respectful. Honestly just a little peaceful place to be!
Also they have great parking, very clean facility, and they have food attendants walk around the place to offer you FREE snacks and drinks! Just a great place!

This facility is absolutely amazing. Each time I have been here, I haven’t had to wait longer than a few minutes for my scheduled appointment etc. They are very organized and make your visit as smooth as possible. The facility is newer & very well kept. Very easily accessible off of I5 on Hammer Lane.

I am torn…3 or 4 stars?
I guess it depends on what you are reviewing… the building and administration or the doctors inside the building?
I am going to try and do both.
This spot on the corner of Hammer Lane and Don Avenue was vacant for the LONGEST time. Ever since I was a little kid I can remember this very busy corner just being bare land. They eventually put in the shopping center across the street that contains Raley’s and then went to work on building this Sutter Gould location.
Imagine my mom’s surprise when they mentioned that very news… no longer would she have to drive halfway across town for her doctor appointments… she would only have to drive down the street.
The building itself is very nice and well designed. It makes the corner it sits on look very professional.
Part of what bothers me about this location is how they treat you when you show up for an appointment. You first must wait in line downstairs and talk to one of 4 – 8 medical workers who take all your info and make sure they have your insurance information up to date and then dispatch you up to the individual doctor’s office upstairs. Once you get up to the doctor’s office you have to check in yet again and sit there and wait for your appointment. It really makes you feel less like a patient and more like a number.
When my mom changed insurances she also changed doctors and no longer frequents this facility. I guess that right there should tell you something.
Awesome location, nice building but they could use a little more personal touch when dealing with patients.
:0)