Lithia Kia of Stockton Service

2^nd Kia purchased, 1^st time I felt really good about it. Jaime, Internet Sales Mgr, at Stockton KIA is excellent to work with. Through text we confirmed a price, he found the color vehicle we wanted, and we submitted our credit app — all before driving down from Sac.
I checked with 4 other dealers and none offered the great price or service. I’m impressed.

Buyer beware worst place I’ve ever been they inflate everything and give you the biggest runaround .The lack of professionalism there is something that I don’t think I can even put into words .So many other places that do things right this place isn’t one of them.

Worst place of all time. Just got off the phone with one of their representatives named «Eddie» and he spoke to me in the most demeaning tone, trying to sell me on how it was normal for my NEW Kia Optima to whistle whenever it breaks. It seemed like he was in a rush to get onto the next client or he had something to do. I’ve brought it in 8 – 10 times for the same reason and they’ve yet to do anything with my car although it’s covered by warranty. After asking questions, he immediately kept on repeating my appointment date/​time and rushing me off the phone. I’ve dealt with this guy in person and im actually mind blown at how he continuously tries to sell me on how it’s completely normal for a new 2015 car to whistle obnoxiously loud when breaking. Worst customer service of all time.
Just got the issue fixed by another representative, stating that it wasn’t normal. All in all if you have any questions with your vehicle do not get have Eddie answer your questions as he will lie and offer you temporary fix. Can’t believe Kia would hire an employee such as him. I’m disgusted at how he handled the situation.

We couldn’t find the car and price we really wanted (because of our low budget) but that didnt stop the team here from trying their hardest to fit our budget to the car we wanted.
David and Luther helped us out looking for a car and they we’re both great, had us laughing and feeling totally comfortable the entire time. Luther even went and got me a candy bar, being 5 months pregnant that got on my good side real fast: D. Micheal helped us inside with finding a bank that would give us a loan with our bad credit and he did wonders, unfortunately didnt work for our price rangebut still had a great experience here.

Im very pleased with my car buying experience at lithia Mazda of stockton on hammer lane.
The young men who helped me Larry perciful and johnathan were just great they really worked with me. They did not pressure me and got a deal I was comfortable with which is why I will go back in the future if I but another.

We purchased a new car here in 2014 and when we were ready for to replace our second vehicle we knew right where to go! There has been a change in ownership, but the service is just as good and maybe even better than it was before! Getting your vehicle serviced here is a great experience as well, they are quick and very reasonable with their pricing. The waiting area is comfortable, there is free coffee and a couple vending machines if you need a snack. On top of the quick turn around and friendliness, they will wash your car for you for free with your oil change! We have two Kias that we purchased here, and when the time comes that we want a different vehicle, I’m sure this will be our first stop.

After being turned down by a previous auto dealership (they couldn’t sell me the vehicle I wanted… instead they wanted to put me in a vehicle they had in mind for me) I walked into Stockton Kia feeling a little down. However because I wanted a Kia I felt my best bet was to visit a Kia dealership. I was immediately greeted by Phillip. After being approved for a new Nissan I felt that’s nice but I wanted a Kia… Phillip was more than happy to get me in the vehicle I wanted. The paperwork was done and was hassle free. I walked out the new owner of a Kia… a vehicle I wanted at a price that I could afford. I also had my vehicle serviced in the service dept. and I must say I was pretty impressed with the service as well as the customer service. I used their shuttle driver who picked me up and dropped me off at work while my vehicle was being serviced. Without a doubt I am truly satisfied with my entire experience with Lithia Nissan Kia of Stockton.

I had a good experience buying a new Kia Soul and got a good price through the Costco referral program. However, I was told by Ryan, the Sales Manager, that I would get back a voucher or rebate from Costco of $ 200. He mentioned this 3 different times. What I actually got from Costco was a coupon good for ½ off parts and service (up to $ 100), which expires in six months. When I called Costco to see about the $ 200 deal Ryan told me about, I was told the coupon was all I would get. The overall experience was good, but be careful about what they tell you, if it is not in writing.

This is the worst car experience of all time. Lithia of Stockton has produced nothing but frustration and anger due to their lack of communication, follow-​up, and follow through. At the moment I have neither an armada nor my honda accord that I traded in. This is after weeks of driving to Stockton from manteca to process paperwork. This is after making time between a funeral and my birthday to be ignored by an associate. This is after leaving a Fourth of July party to sign papers in order to SECURE THE ARMADA FOR DELIVERY. Lithia Kia of Stockton is a joke and does not deserve any customers, let alone my business.
Here is an excerpt from their General Manager and his «compassion» about my frustrations with his company: «Going up the food chain won’t help resolve this, because it will just come back to me. Which is when I tell them it was not our fault, but the trading dealers.
Angelo, we are just as frustrated as you.
What do you want to do from here? You can blame us, blame the other dealer and complain until hell won’t have it. The end result is the same. The vehicle you want is in extremely limited numbers. Do you want us to get the Gun Metal or Null and Void the transaction?»
This place is terrible

I recently bought a Kia Soul at this dealership. Jaime Salcedo did the paperwork and Steven took me on a test drive. They were straight forward, no hassles, and quick with the paperwork. I got a good deal and I’m satisfied with my purchase. They even got me a better APR than my credit union offered. This is the first time I’ve purchased a car so I brought my mom with me. She was amazed at how respectful and attentive the Kia team was. She said other dealerships are rude and take many hours to get the paperwork done. There was no stress involved in this transaction. I would recommend this dealership to all my friends.

They have the worst customer sales ever. I called a sales person who told me he could get the kia optima that I wanted. And it would be at stockton kia on Tuesday.. So excited I went down there to do paper work so the could bring the car to stockton only to be told there is no car.. so the guys found me a newer model. Nice a Lil more but nice. They said they would have the car for me wednesday. They gave me a purchase order that I then took to my bank and had a check cut, Wednesday came and I had to call them because no one had made any attempt to call me updating me on the car. When finally getting ahold of Mike he said the car wasn’t ready and that it had to be Givin a diagnostic test to pass inspection so it would be ready Thursday. How ever and what ever Thursday comes no phone calls from stockton kia so I called them they said ooh yeah we will call you when it’s ready Margie.. Huh. .3 hour went by no call so I called them again just to get told someone will call me back. Finally someone called back and said very nonchalantly. «Ooh the car that you ordered isn’t in the color intrerior that you wanted its in gray. .The tan interior they sold it. WTF. so what the hell did you give me a purchase order to a car that was already sold.. So Thank goodness I was able to call KIA COUNTRY in MANTECA and JOE LOPEZ WAS ON IT. .I got my car the next day HASSEL FREE No LIES OR B.S. And I got the same exact deal.. Even when the rude manager said that no one would Give me a deal like stockton would. .YEAH RIGHT MANTECA GAVE ME A DEAL, RESPECT, AND, PERFECT CUSUMER SERVICE!!! I WILL NEVER BUY ANOTHER CAR FROM THEM EVER

Chris from Internet sales is straight forward. They’re trying to roll out the 2015s so there are some sweet deals on the 2014s to get them off the lot. All i have to say is, if Chris is able to deal with our entire family and our concerns, that’s a lot to say about his customer service skills and this dealership.

Ok so I will keep this short, but sweet. I adore the employees here who helped find/​fix the problem when my BRAND NEW car wouldn’t start. Ron, the Service Manager will go above & beyond to help you, Eddie in Service is a dream employee, and their Courtesy Driver Ed, is super nice & may even take you to Starbucks on your drive home! (Heard that on my «Yelp» feed). If you are looking to buy, please ask for Lalo, as he is very honest & I prefer to do business with him. As for Mr. Ryan Allen, I could definitely go the rest of my life without speaking to him, he’s not on my «nice» list