Flooring Liquidators

WATCH OUT FOR FAST TALKER «LOUIE» AT FLOORING LIQUIDATORS. He will tell he «got you». NOT! He recommended the best installer which did not work for the company, the installer Gustavo. For «25 years» of experience he overstated on measurements by at least 8×10sq which caused us to pay extra. For someone with soooo many years of exp. sure did leave a lot of used carpet. The installer got very rude and unprofessional which I ask if he would patch a few missing pieces. He stated «well if you keeping picking at the carpet your bound to find something wrong»
Overall, Gustavo work was a 7.5 of 10

The salesman did a good job at the front end getting order together, material was good quality

Trying to mitigate a problem right now with them. They will be rated accordingly once the problem is taken care of. Shouldn’t be a problem to begin with!

I will start by saying that the staff at flooring liquidators are all very nice and the guy I dealt with definitely was a huge help in selecting my laminate and carpet without upselling like crazy. And they did have a good selection of both laminate and carpet to choose from.
My problem with this place is their choice of installers…
The guy they sent out, Jesse, was initially very nice and came right out to give me a quote on the install. Everything seemed great so we went ahead and ordered the flooring and set a date with Jesse. Day one of the install was supposed to be carpet removal and installation, then next day was laminate. Come to find out when he sent one of his guys out to take the carpet out, that there was zero plan on installing ANYTHING that day. Mind you, we were literally tearing out the entire house of carpet minus the kitchen and dining room which had laminate, so they expected to leave us with just the wood underneath the carpet with all the nails sticking out, with a 2 year old in the house and all of our stuff on the front lawn and in the 1 car garage. After being informed by the guys worker that this stuff happens all the time, I gave Jesse a call to see what was going on since he had never told me anything had changed with the original plans, he literally starts a screaming match with me over the phone and barely lets me get a word in. I still ended up letting him do the work because I had no one else to do it and, like I said all our stuff was outside. So he comes and does the work with his partner Mark Springs, more on him later, over 3 days.
Initially, everything looked good, after the initial excitement of bran new floors wore off I started noticing the crappy work they did, which was confirmed today when I had my floors cleaned. With the laminate, Jesse did not leave everything level, which is especially noticeable in the bedroom when you walk in you can literally rock over one of the boards. He also broke 2 pieces of door frame in 2 separate rooms, left visible glue under some of the connecting pieces, and did just a terrible job with the base boards. Mark is the one who did the carpet, he left a VERY visible line across the middle of my living room, which I was told today looks like he joined 2 bad edges together and left a bunch of glue or something because it is also raised a bit there. He also pointed out today that the carpet is already coming up around some edges. He also left about a 2 inch gap between the carpet and the vinyl flooring in the bathroom with nothing there, and left without saying anything about it.
So, overall, I would buy more flooring through flooring liquidators, but I will never trust their installers again. Why have people do bad work installing your product instead of having someone reputable show off your product.
And on a side note, the guy who sold me the flooring said instead of doing the $ 88 carpet install they would adjust the price of the flooring to match it and I would just pay the carpet installer, that definitely didn’t happen, I ended up paying a few hundred more doing it that way.

From ordering to delivering, the guys at the store were better than good they were Great!
Every step of the way they were informative and talked to me as an individual not as a «number».
If you need flooring this is the place to go in the San Joaquin Valley

If I could give no stars I would! We went through these guys twice… yes twice. The first time placing our order was ridiculous; the sales person had no idea what he was doing. We were suppose to receive our product at a certain date and of course no call no updates and no product… we eventually got our product.
Then we had to do another room about 6 months later and we had to go back to this location to get the same product and again it was the worst service ever.
We asked when the earliest we could receive the product and they told us that it would take 1 week, set a date to pick up. That day came, I called to make sure it was going to be there… and to my surprise it wasn’t…no call… no update… nothing! We didn’t receive the product for over 3 weeks!
After using them twice, I will NEVER use them again! They absolutely suck!

Five star experience! Beat competitors pricing, follow through service, and wide selection! I had been shopping around for carpet for two days and couldn’t get someone out to get accurate measurements. I called Floor Liquidators, was helped by Luis and he set up a measurement the same day and beat the pricing I had so I bought the carpet on the spot! Followed by a good installation job by Gustavo who was referred by Luis! I will shop here again for my carpet needs and recommend you do too! Happy customer!

Great prices, but to be honest I’ve seen more organization at a monkey shit fight at the zoo. I attempted to order laminate for a 360 sq ft area and even paid a deposit. First off the salesman actually questioned whether i could afford the deposit by asking if my ATM (not credit) card would «process». I thought it was a bad joke. Not that i was dressed down in my gym clothes, in which case my shoes would have costed more than the deposit. After some hesitation, I talked myself into continuing with the transaction. Shortly after leaving the store I was called and was told there was a 3 month waiting period for the laminate I ordered due to «quality control». They would not elaborate as to what the quality control issue was. I immediately informed a coworker of mine that ordered a similar product and he was also given the run around and given false information and had an ever changing delivery date for tile and laminate he ordered as well. I ended up getting a full refund for my deposit and my coworker got one too after being a lot more patient and understanding than me. This business would greatly improve if they had an office support person to track and fulfill orders. The salesmen don’t seem to have a clue. Too bad since they carry great flooring options.

We went through the store Sacramento. They told us that the installer would call us the next day. I called 3 days later and they apologized and said he was calling within an hour. 2 hours later I called the store back and the installer called right away. We set an appointment for Saturday and he said he would call to confirm. No call to confirm and a no show. I called back Flooring Liquidators and cancelled the whole order. The offered to set me up with another installer. I am going with another company that wants my business.

we have purchased carpet from them once for a rental and once for our home. (the rental we used our own crew to install /​on our house we chose to pay then $ 88 for the install) a few notes– the staff is friendly BUT… the in-​store transaction took far too long to process. it seemed like they guy spent an eternity on the computer inputing information and printing the invoice. and SECONDLY if you do choose to have them install the carpet— plan a WHOLE DAY to sit at home with them. They sent ONE guy to install a 425SF area with stairs and as I write this it has taken 4 hours for the guy to do the job. and he is STILL working… if I had known it would take the entire day I would have paid double the installation and requested 2 guys do the job in half the time… We will purchase from them again BUT will hire a 2-​man team to do the install in the future