Computer Link Inc

Quick service, convenient location! Owner kept his word and replaced my phone case when a tech broke my phone case and proceeded to tell me they aren’t supposed to take phones out of cases and shouldn’t have received the phone in one and gave no apology. I now know not to hand any tech a phone in a phone case.

We have used Tony and his crew for our computer needs here at USA Motors for over a year and they have been fantastic everytime. They have come through for us in trouble shooting and setting up or internet and wifi in our new building. Also they have been very competitive in pricing our new computers and allowed us to buy local. I highly recommend them to anyone needing good honest computer service. Plus M&W bakery is in the same parking lot so you can get a delicious treat while you are there. Thanks Tony and crew.

Went in to fix my laptop from blue screens and they did not exactly fix it. I still get blue screens, and it took more than a week to get it back. I see that in their policy, it says that if your equipment wasn’t picked up after a certain amount of days, it would not be there anymore. If you didn’t call them, you would have no idea if it was being fixed, is fixed, or if they even started it. A week after, my laptop still got problems, and I am short $ 60. I wish I could give more stars but the service I got does not deserve any more than 1.

Went into geek squad to fix my MacBook Pro and they told me $ 300, went to computer link and they did it and more for half!

These guys did a great job for the two occasions I was in desperate need while attending college. I’m from out of town originally so I didn’t know where to go, and these guys were lifesavers. Truthfully, they’re probably not the most customer-​friendly as far as personal connection or follow-​up courtesy calls, but they’re nice enough in person and good at what they do anyway!
My Key Takeaways:
1) they’re Apple/​Mac certified (they also accept Apple Care), which saves Mac users the long and arduous drive to Modesto — at least 45min away to the nearest Apple store
2) they can do most work with an anticipated completion date, but expect to be out of a computer for 3 days (take it in Monday, get it back Thursday morning)

I’m updating this review and subtracting two stars from my verdict because recent developments have led to a change in opinion.
My previous review stated that these guys are the best in town for computer repairs. This was two years ago. I can no longer afford to twiddle my thumbs in anticipation of a finished repair.
Their technicians are good at what they do and are almost always able to solve the issue I am having. That much is not in dispute. The main problem is the empty lip service regarding when repairs will be done and keeping the consumer up to speed on progress. I am always waiting a week for a simple diagnosis, nevermind the repair, as opposed to the few days promised. And when I call, nothing is done. «Oh, sorry, we were busy. We’ll get to it tomorrow.» Call tomorrow? «Terribly sorry, our technician is not on site/​out sick/​attending a bar mitzvah.»
This is a perfect example of the kind of service you DON’T want to end up paying for even if the job is well done. When you work at home, who’s paying the bread for a week’s worth of no progress? What are you going to tell your clients? How will your kids type up their homework?
That’s how I feel taking my device to Computer Link. Always waiting helplessly for indefinite periods of time, hoping they’re compelled to get the job done within the next week. Two years of this and I am getting fed up.

Seriously, it seems like these guys have a problem communicating with their customers. A week ago I took my laptop in, and asked for a status up date on it ASAP. I have heard nothing since dropping it off. Tony actually told me to look at Unilocal,to see reviews. So clearly they are aware of what people say yet they still have not corrected this customer service issue. Guess it just doesn’t matter that much to them.
I will consider updating my review if and when it is repaired.

These guys are a rip-​off. Avoid them. My faithful Mac G5 finally had it’s power supply give out after six years of almost nonstop running. It was brought to Computer Link to have the power supply replaced. They did this, but the computer still would not run. Their pathetic technicians didn’t know why, but they would need to replace the mother board or processors to find out. $$$$. I said I wasn’t blowing hundreds of dollars on a fishing expedition that any qualified tech should have been able to figure out without throwing new parts at the problem. Paid their $ 60 fee and took my machine home.
I took my G5 down to MacDaddy in Modesto who found that the idiots at Computer Link did not replace the offset screws that mount the processor/​cooling system to the mother board. Right in the repair manual, it shows that this needs to be done. The guy at MacDaddy did so, and my Mac booted right up. Cost me $ 26 in parts, and not the hundreds Computer Link was going to charge me.
I have tried to contact Computer Link about this, but my email has gone unanswered.
AVOID THEM

So, my MacBook Pro had some screen flickering and other weird things was happening and I became very annoyed with my laptop. Upon looking up on Unilocal for a good computer place, I found Computer Link! At first I was hesitant to take it in because I was worried that it would cost me a fortune to get my laptop fixed since I was not sure what was wrong and I thought my 1 year warranty had expired. I took a while weighing the option to fix or not fix my laptop. A big push for me to take it in was the fact that finals were two weeks away and I needed a laptop to study. I took a deep breath that day and finally took my laptop to get a diagnostic. I got a call a day or two after dropping off my laptop and they were honest enough to tell me that they couldn’t figure out what was wrong especially since there were so many problems with my laptop, so then they suggested to ship it back to the factory and have them look at it. Again, I was hesitant because I was told that it might cost a fortune (which I did not have). All in all, I took the risk of sending it to the factory. Thankfully, Computer Link asked me if I wanted to have my files backed up in case my laptop got reset to factory settings. Like I said previously, I was hesitant but I decided to back it up since I wanted all of my files back. Also, before sending it off, I went back to the store and copied some of my most important documents onto a flash drive. I thought that I was being annoying and that they wouldn’t have been too happy for me to do that, but they were more than happy to let me do that. After a few days, I got a call that my laptop was ready. I went to pick it up and I was told that the factory fixed everything free of charge and I was super stoked because I found out that I still had a few days of warranty left! WOOHOO! I felt like the luckiest girl that day since I saved like 600+ dollars!
When it came time to pay, I only paid $ 60 for backing up all of my files. They did not charge me for labor or anything else since they were not able to fully diagnose the problem and had to send it to Apple. I am not sure if the price of backing up my files were expensive, but I was happen to see that I got all of my files back when the laptop came back into my hands.
Overall, they were fair, honest and provided excellent service. Because of my experience with them, I think they deserve 5 stars! :)
In case people wonder about turn around time, I thought that I got it back fairly quickly. It took 1.5 weeks for me to get my laptop back. To me, it seemed reasonable since it took them a couple days to diagnose, a few days for me to make my decision, a day or two to ship my laptop to Apple, a few days to have the computer technicians at Apple to look at it and make repairs, and then a day or two to get it back to Stockton. I was a happy camper when I got my lovely laptop back! It was a few months ago and my laptop is running as if it was new again! Seriously, I think my laptop would have been dead by now if I did not take it to them to look at it. If I have problems with computers, I would definitely come back to Computer Link and have them look at it. I would recommend my friends to come here too if they have issues with their computers or laptops.

I have the apple extended warranty care plan so much of the service I’ve gotten for my MacBook Pro has been free. I’ve brought my computer in approximately 3 – 4 times over the last 3 years for various problems and checkups. These guys do a great job everytime! Usually it’s finished within a couple of days, but when they have to order a part it takes a bit longer. I’ve never waited more than about 5 business days. And when they call to tell me to pick it up they explain the problem with obvious skill and knowledge.
I also had my parents Dell laptop «cleaned» because it was not working & full of viruses. I can’t remember but I think I paid $ 90. I don’t know if that’s a good rate but it runs like brand new and I had peace of mind that they’d take good care of it based on my past experience. If you’re price sensitive you can call beforehand and get an estimate.
As far as customer service, it’s not like over-​the-​top «pieces of flare» friendly like at Chili’s. But for a computer place where you may (unfairly) expect computer people to not be personable, I find them very nice, friendly, competent, and patient. I can very comfortably recommend this place.

I have used Computer LInk for many years now with great results on our Mac computers. Also, I have bought a rebuilt 17″ MacBookPro laptop from them that looked like new and has performed as good as buying a new one for twice the price. I have recommended them to many friends to consult with them when acquiring a new computer for this «hidden» service. Although I will still drive 40+ miles occasionally to Sacramento or Modesto’s Apple retail stores to get their free Genius Bar service on my Macs by Internet appointment, there are still times I am happy to pay Computer Link for their outstanding local service and Mac tech support.

This place is a hidden gem for all your computer and printer fixing needs in Stockton!
I took my MacBook here on Friday and received it the following Tuesday. Diagnosis= bad hardrive and needed a new replacement. They even copied my files onto a new one and didn’t charge me an arm and a leg!
1. Phenomenal customer service. Tony the owner and the mac tech Dale were both very kind and patient.
2. Very fair and affordable fees. They will not rip you off like Geek Squad, etc.
3. Quality work. They know what they’re doing!
I will definitely use them again! :)

Because the technology people at my college weren’t certified to take apart my macbook pro, they recommended this nearby store. i accidentally spilled a little oil into the keyboard and some of it seeped in, resulting in more effort to get a key to work.
I told one of the employees the situation and he told me that i could pick it up tomorrow.
Later on, i looked up this store on Unilocal and immediately had a pang of worry, since I needed my laptop to study for midterms (which were the next week). i immediately went back there the next day to pick it up whether they were done cleaning the keyboard or not. The same employee told me they would call me later in the day, and they did. (so relieved they did)
Conclusion: I got my laptop back, and the keyboard looked brand-​new. However, it’s still kind of hard to type on the left side of the keyboard, so i’m wondering if they really did check under the keys. Other than that, good job «finishing» in one day. It cost $ 30– i think it’s $ 1 per minute.

I asked how long the repair would take, they said «a few days, like less than a week.» They called me back after two weeks. Besides this, everything was great. The people are very friendly and helpful there. They seem to really know what they are doing. I agree with the previous review in that they don’t rip you off. Prices are pretty reasonable.

Here’s what you need to know:
— Left my HP laptop for service on Tuesday and I expected a status update /​repair by Friday but I didn’t get one. I had to follow-​up on my own… boo. There were several machines ahead of mine, but I figured 2 days would be long enough for a diagnosis. Kinda my fault for assuming.
— If you come here just make sure to ask how long it’ll take for them to check your machine out.
— Generally, it’s 90 bucks an hour for labor and they won’t rip you off.
— They do good work, they generally take care of the problem.
— Maybe instead of paying 90 bucks to come here, be proactive and spend the 90 bucks on an external drive, they’re that cheap now. You don’t want the techie wading through your Cabo bachelorette party pics and judging your personal choices…