Pep Boys Auto Service & Tire

Such a Rip off!!! Wanted to charge me $ 298 to put in a heater hose connector on a 2007 Tahoe.
I drove over to Goodyear and they said $ 90 bucks.
Pep Boys needs to stop overcharging woman customers. Period. Especially when I know what I’m talking about. As I sit here typing this at Goodyear. They have it on. That fast.
Pep Boys needs to stop gouging people!

Slow don’t expect to get in and out
That’s all that’s it that’s all that’s all that’s all that’s all

So annoyed. They did not seem helpful when I came in to have them check on my tire and they tried to sell me something I did not want. I went on line and noticed they had a sale when you purchase 2 tires and when I called in to make sure they had the tire in stock and that I purchased online, he basically said he can’t see anything in the system and that it’ll take half an hour to show up in system, by then they’ll be closed and had to wait. Well if you didn’t waste my time in the beginning by offering me something I didn’t want, I wouldn’t have to research online myself to ask for what I asked for the first time.

My service was done in a timely manner. But they neglected to do something so simplistic that I asked for. It’s not the first bad experience I’ve has there. I only continued to go back this one last time because it was quick and convenient

Bruce, Charles, Darrin and the other guys were so very kind, knowledgeable, helpful, understanding and quick to service. Mike was a bit blunt in all communication and interaction, but also knowledgeable and quick to service.
Bruce, the location’s Manager, was real helpful and the kindest person I’ve ever dealt with at an automotive place and will be the reason I ever come back to Pep Boys in Stockbridge. Mike, the location’s Assistant Manager, on the other hand is very unemotional and doesn’t give eye contact when talking to you (or at least didn’t with me). When I came to pick up my car, I drove myself in another car and needed a ride to a muffler place less than a quarter of a mile down the road, he wasn’t helpful at all, even though there were 5 people working at the time and no cars to work on! He said everyone was on their lunch break (even though it was 5pm and they close at 7pm). There was no need to lie. Anyway, I had to go to the muffler place, tell them the story, took one of their guys, came back to Pep Boys, picked up my car and then back to the Muffler place. So what would have taken less than 6 minutes round trip ended up taking me 30 minutes and made me late to work. Why would I still leave a 4 star rating, well because dropping people off isn’t their job — I know that. But… Mike should be a bit more understanding of people’s circumstances. I needed a ride less than a quarter a mile down the road — would have taken less than 3 minutes! That’s the reason for my missing star.
Other than that — they were awesome! The only repair I got was balanced tires, so I can’t talk of their mechanical abilities. BUT what I can say is that they didn’t tell me I needed a bunch of sh*t done when in truth I did not. Thanks.