Staples the Office Superstore

The supervisor at the copy center offers excellent customer service and quick, professional service with a smile. I make it a point to come to this location for all my copy and print needs because I’ve always enjoyed top notch service from him and the rest of the staff. They are an authorized UPS pick up location as well and that’s a huge convenience.

The staff that helps me at this store are great! I am embarrassed to admit but I use a old fashioned price gun still for my business, it gets the job done but doing inventory is a major ordeal. Anyways, I had a issue with a price gun I purchased a while back from Staples store and the staff were completely helpful, we even decided to search youtube videos to watch a tutorial on how to fix this issue on the model price gun I had. Lol! Wow, I discovered that you can find anything on youtube! Long story short, I fixed the issue with the assistance of a staples employee. Great service!

Nick in the copy center is so helpful! Every time I go in there, he has always helped me and has been so awesome! I will always continue to go to Staples for work, or school! Thank you Nick! You’re great!

I normally do not like sharing negative reviews but this has got to be the worst experience I have had. The man behind the printer /​copier counter today (Friday December 4^th at 4:35) was unprofessional and rude. He was complaining about the company not having employees working in his department and he was using names of fellow coworkers in his rant.
He let me stand there waiting while he ranted to a man.
He then notices me and asks politely what I needed assistance with. I have 1 paper to get laminated, so I asked him if I could get it laminated. He told me it would take 20 – 30 minutes to laminate a single sheet of paper. I could do it myself in possibly 20 seconds… he apologized at least. He said they were backed up and busy although there was no one there except me and the man he was ranting to.
He needs to be talked to. He should not be complaining in front of customers and then be too lazy to laminate 1 piece of paper.

Large shopping center with a large parking lot. Plenty of customers tonight because school started the last two days in our area. Noticed some guy in the copy area talking very loud to a customer. Not sure what the problem was. Anyway, the prices are fair to a little high. You just have to watch for their specials because you can find less expensive items at different stores and on the Internet. There was only two people in line with one slow older checker. So they opened up another line. I wouldn’t have shopped here, but. Had a $ 10 coupon when you purchased $ 10 or more… What a deal! Everyone kept asking if we needed help, which was nice. Their website said they had a certain label in stock at this store, but they didn’t. I settled for the two pack instead.

The staff here is friendly
The store is clean.
Prices I think are good.
We didn’t have a long line to stand in.
Every where we where in the store someone was asking I f we need help. We where there tonight. Not crowded at all. The selection on sharpies is great.

Awesome customer service! Nicholas in the print center went out of his way to make sure my business cards were amazing and inexpensive. He even stayed after his shift was supposed to end to get them to me on the same day.

Came her and they price matched! I have a 3 month old and they helped bring my purchase to my car. Parker! He’s the real MVP! :)

Their rebate program is very complicated. So after i purchased the item which I thought was that price, when it was time to pay, they told me it was a rebate item. Then the rebate info wasn’t part of the receipt so they told me it would be emailed. I was disappointed to find out that it wasn’t emailed either. So I called the store and they sounded like they didn’t even know it was a rebate item. So they gave me information over the phone how to do it online after trying several different ways it was still unsuccessful. I gave up! Im just going to submit it through the mail, don’t know if I will ever see that rebate!

Hardly one counter is open at any time. Item not really in stock when needed. This past week I went in with a Office Depot flyer just to price-​match a router. The manager (Mike) took a long time to verify and then finally he says he has to call Office Depot. I have no clue what the problem was. I got in a OD flyer from L. A Times for the current week and everything is obvious. There should have been no issues matching the price. The only reason I went to this Staples was its near my home in Stevenson Ranch .else I could have just driven to OD which is a few miles away in Santa Clarita. Frustrated I told him I don’t want the product even if he matches after the call as I would rather buy it from OD where I am treated respectfully. I grabbed the flyer and drove to OD and got 6 of those router for home and office. I ended up spending close to $ 650 at OD which Staples could have easily earned in less than 15 minutes. I am never going to this store.

I’ve always been very satisfied with the results of my visits to this store. It was easy to find whatever products I needed and the staff was very friendly… always got a greeting when I walked into the store. I’ve never had to go elsewhere for what I needed.
Most of my visits… my most current visits… have been to the computer tech area… for computer tune-​ups or questions. The people I dealt with were helpful and always answered my questions to my understanding… and I never felt rushed… especially on the days I had a lot of questions.
I recently bought a new laptop there and the most recent MS Office version. I got great prices and they even gave me my coupon discount when I realized I forgot to bring my coupon from home. I offered to go get it but they said there was no need and just gave me the discounted amount of the coupon. In fact, they doubled it!
I used to go to Best Buy… and while they were very nice there and knowledgeable… I always felt rushed. There wasn’t the «personal» touch there that I felt Staples gave to a customer. Besides, Staples is closer to me anyway which is nice.
In the end, I also think a customer’s attitude makes a difference in retail. For example, if a cashier is slow, maybe the person is new and is still learning. I’ve worked in retail so I understand both sides. I have a lot of patience when it comes to waiting my turn. However, I would suggest that if someone is in a hurry, go to the store (any store) in the early hours.

The young man running the printing station Tuesday afternoon, was not confident in his skills to print on the templates sold in the store… And on top of this, he had lost the order that the man in front of me went in to pick up, then carried on to deny someone else of a printing job. Manager and supervisor were helpful though.

This lines are always long and you will wait forever to check out. In addition, I had an expired Rewards Plus coupon that the cashier (Kane) said I could get reissued if I call Staples.
After 15 minutes of navigating the phone menu, I am advised by an automated message that the info I received was wrong.
I was not even offered a chance to speak to a live person.
Do yourself a favor. Avoid Staples (especially this one) and go to Costco or use Amazon.

The manager Craig was very helpful. The store was quick and friendly. They price matched my item and Carly was great too!

I just purchased a refurbished HP laptop computer in August. After less than a month of use, the male end of the charger broke in half. I decided to go into Staples instead of using the internet as I thought it would be more reliable. This was a mistake.
The staff is very friendly, but that is about it. I waited for a month to receive the correct charger. They ordered me the incorrect part three times, and every time it looked like the same incorrect part. I was charged $ 60 and then was told that I would have to pay an additional $ 30, totally a whopping $ 90. Not only that, but I brought in my computer so they could look at it and left my broken charger with them for reference. Apparently the part sitting in front of you with serial numbers is not enough for adequate service.
After a month I requested a refund and looked to the internet. I found my charger immediately using the serial numbers found on the charger. I spent $ 20 including shipping.
Very dissatisfied with my experience here. Just use amazon

I only come here when I know exactly what I need. I get it then leave. They have everything you could need for a home office or your office and school supplies.
It’s clean inside & the staff was helpful when I couldn’t find a particular ink refill for my pen.

I’ve been collecting a ton of ink cartridges for the past two months and since its 2013, its time to start recycling them. If you see me at the first and last Friday of the month, then you know I am recycling my ink cartridges at Stapes in Stevenson Ranch.
I don’t have much to write about since I don’t do purchasing, but just recycling. Our corporate account allows me to recycle up to 20 ink cartridges per month. That’s only $ 40. I know… I know, but I like to get something back from the company in the future. I already got my task chair, just need a refrigerator in my office… lol
Most of the staff knows me already since I am doing repeat returns. Just give my Staples Reward Number and get the credit. Please do note that my office is allowed 20 ink cartridges. Some regular accounts are allowed only 10. Check the Stapes website for more information.
I am doing my part to go GREEN and I am getting green back for something in my office. Why send ink cartridges back to the manufacturer for free when you get credit back?!
Unilocal is my Review, My Story, and My Life. It’s time to share it.

I purposely went out of my way to drive to this Stevenson Ranch Staples because they were advertising $ 3.00 printer paper (Which is cheaper than Walmart)
So I drove down there and picked up 4 packages of paper. When i went to check out the cashier told me it would be thirty some odd dollars. I told him this was $ 3.00 paper and should be closer to $ 12.00.
He told me that it was a «Rebate» and that I had to pay the full price $ 7.00 per and then mail in a receipt to receive the rebate in about 60 days.
I did not purchase the paper and left.
This put a bad taste in my mouth as far as their advertising gimmicks. If you are going to advertise a special, don’t make it a «Rebate» that makes you sing and dance to get your money back.
By the way, you have to pay full tax on the purchase when it is by Rebate…
Going to avoid Staples for a while…

Help when you need it and sales when you don’t. Mostly always has what I need in stock and the store (a little outdated) but still clean.

If there is a good price in their weekly ad, it’s certainly worth the visit. It’s also worth a visit if you dread Wal-​Mart and need to pick up a few office supplies or check off that back to school list. Otherwise, you can’t beat Wal-​Mart prices on pretty much everything they have here.