PetSmart

Everyone stands around and no one helping. I got the finger from one guy on the phone not helping anyone and the checkout guy said he’d call someone. I’ve been standing by the fish for the last 10 minutes. The woman that helped me was very nice. The guy at the register apologized.

Great experience here! We had probably the best customer service from one of their employees. His name is Christian. He went above and beyond to help us with our shopping for our first dog. Walked us throughout the store, showed us exactly where things were and what to buy. Didn’t hesitate to help us. Would have been a lot more difficult without his help. Definitely would go back. Tried to give him a tip as well but he couldn’t accept it.

It’s been long over due. Snoopy needed his nail clipping & grinding service. I’ve been postponing it cause Petsmart seems so far away. But i forgot that there’s this location off of Pico Canyon road.
I read the reviews, a lot of people seemed to be having bad experience with the grooming department. and made me worried. but i went anyways to try it out myself.
Got there at 3pm on a friday and was quickly greeted by a guy in a bow tie. it was an usuall. But he way pretty friendly. I didn’t even have to update his Rabbies paperwork. Apparently it’s already in the systems. I somehow thought each location didn’t have a link… but they were. Must have been an upgrade or something.
He had me sign some paperwork and then he took Snoopy off my hands. I warned him that he may need to muzzle him. Then he took Snoopy to the back and did his grinding. He doesn’t seemed to be muzzled…
i went ahead to go pay for the service. And before i was done, he was already done. Snoopy was waiting patiently with the guy. I asked how it went if he tried to show his teeth and growl. he said he didnt do anything at all. Seemes to be friendly and harmless. He used the methods of grinding it from the back. Flipping his paws backwards. Ive seen them do that before so they don’t get bit. Clever!
i will definitely take him back again.

I love coming here… Love coming here but they have ONE MANAGER I DONT UNDERSTAND HOW SHE IS A MANAGER. The grooming is an amazing. Don’t get me wrong the grooming department can do no wrong however… Management is terrible… Petsmart really needs to look into this store

Amber and Amy are the girls I recommend for grooming. They are super nice and when it’s time to pick up my dog she ends up looking super cute! Thanks ladies, Candy appreciates it!

This pet smart is usually gross. You can never find a worker to help you out, or they themselves don’t even know what they are talking about.
The worst is this male sales employee that is always on the floor. His breath is just FOUL. I feel so rude saying such a thing, but it makes me never want to talk to him. I always have to hold my breath and quickly reply. I always watch other customers have the look of disgust on their face. Weird to watch, yet pretty entertaining.
Nothing really changes, and the atmosphere is dry. It’s like going to a comedy club with a comedian who has a strong sense of dry humor… boring and a waste of time.

Betta fish owners beware I purchased a pagoda style house for my betta he became trapped in a small slit in the leg of pagoda house and died (I posted a picture warning its heartbreaking) I only had the house for a week. I was vey devastated. Went to store to let them know about design flaw spoke to manager (Katrina) She asked me if I had a receipt. SERIOUSLY??? My betta is dead I think that’s a receipt enough. Blown away by lack of compassion. I’ve had my betta since Christmas I really enjoyed my betta Mr. Miyagi. Now he’s gone because of a design flaw. I hope this doesn’t happen to anyone else.

This review is for cat claw trimming.
Juliet was our cat expert. She was quick, yet professional with trimming my cat’s claws. They were shorter than the vet tech trimmed, so the cut will last longer. And there was no injury, pain or discomfort for my cat. Cats are not easy — she is a true pro! I will continue to use her services.

The people who work here are always very friendly and willing to help you if you have any questions. I just love that you can bring your dog in there (as long as their leashed). You usually find what youre looking for.

Great service at Pet Smart!
Have everything your little furry babies need. They carry Science diet which is the best for cats. Also the shopping center access is good and plenty of parking.

i really enjoy when my owner buys me treats from here. but the grooming! no no lord have mercy no please dont touch me lady! stop i dont want to clean my ears! stop it! dont touch me there! my eyes ooh my eyes!
~yelp doge~

This is a review for the fish. I purchased 3 goldfish from pet smart. 2 orandas & a black moor. My tank was fish less & cycled for 2 months before I purchased these fish, so My family and I were excited since we waited a while. My tank had perfect parameters before we got these fish, so we were ready to finally add the livestock.
2 days later I discovered they had anchor worms!
My kids are quite attached to their «fishies.»
I tried to treat it, pulled them out, cleaned their tank out & treated them for it, costing more money.
Another week passes & they have anchor worms again.
If I had known I was purchasing fish with diseases, I would’ve gone to a family owned fish store & paid extra for HEALTHY fish.
They need to make sure that they’re purchasing fish that are healthy before selling. Petsmart is a huge pet store chain, come on! I’m highly disappointed.
This is horrible & I feel so bad for my fish.
This has honestly discouraged me from keeping anymore fish.

we went to petsmart tonight july 11, 2014 around 6:30 pm to adopt one of the cats that they have available for adoption but instead we encountered some lady who said she was in charge of cleaning the cat cages and then refused to let us see the cats. i told her we had just driven 20 minutes to come and see the cats. she could care less. she went into the cat area locked the door and just gave us dirty looks.
so we shopped around the store for 25 minutes. we went back to the cat area. she was still cleaning. so we went and had dessert nearby. we came back 40 minutes later. she was still cleaning. shopped around pet smart for another 30 minutes. she was still cleaning.
she saw us. she knew we were waiting and went even slower. we asked someone else who worked there how long it usually takes for them to clean the cages he said «45 minutes.» crazy cat lady was still at it after an hour and a half.
if by «kitten rescue» they mean alienating and antagonizing the people who are trying to adopt these poor animals then they are doing a fine job.
before we gave up we asked one of the other employees to ask the crazy cat lady how much longer she would take to finish her business and then she started ranting at him as well complaining that WE were bothering HER.
don’t support this store.
don’t adopt pets from these pathetic losers.
pet smart blows and so does the crazy cat lady.

I can honestly say that it was a wonderful experience. The only thing is that it’s a bit pricey but the service was amazing. Brought my 7month old Siberian husky and was kinda like «fk, shit is expensive». Total was $ 91 for the following: Furm $ 15, K9 Flea crap to have fleas tics etc away from her during the summer $ 24. And ofcourse the Husky Grooming price wich was $ 52. But whatever when I received her she loooked gorgeous. I will attach the photo of her and you can definitely notice the difference. The groomers name was William at first I was like kinda worried haha but after the results I was really happy with the outcome. When I received I wad told that she was well behaved and she was more frightened of the water than the blow dryer…

I came here for some doggie treats and some grooming for my little Maltese!
I’ve been to PetSmart in San Jose a few times and was happy to discover that their systems are all connected and I didn’t need to bring in my dog’s vaccination records again, woo! They can also see what services he got last time there too!
A few hours later I get the call that my Chester is all ready and he looked o so very clean and perfect! I didn’t get the name of the specific groomer who worked on my pup, but I will definitely be back again for all of is cleaning needs.
My one beef though is he got the Top Dog Premium treatment, which I don’t remember getting last time (as it’s more expensive). I’m gonna have to double check next time exactly what he’s getting before I leave.

Review is only for GROOMING
We took our shitzu for a groom and they butchered him not once, but twice. After the first time, we thought we would give them another try. That was a mistake! The manager only offered a refund for the grooming. What about the 3 months it is going to take to grow his coat out again?!? Worst groomer and grooming management. We will not be returning.

Staff/​Management is unaware and unfamiliar with their products, as well as unhelpful in assisting customers.
Health and quality of aquatic organisms are also very poor. Very frustrating and unsatisfactory experience with this location. I will not be returning.

Thinking of Mans best friend at home.
Picked up a few Greenies, but you can’t give it to them all the time or else they get Kidney stones.
Good easy location, friendly helpful employees. Plenty of parking. Next to Ralph’s, same strip mall as Stein mart, LA Fitness, and FedEx.

THIS REVIEW IS SOLELY FOR GROOMING
We love Sophia. I refuse to let anyone else groom my 4 year old Pomeranian. We always get the top dog package ($ 58) which is the package that has everything included such as teeth brushing, nail trimming, special shampoo and such. I may or may not be spoiling my dog, but every time my dog comes back from Sophia’s care, she is looking her cutest and smells her best. A month or so ago, Sophia was busy teaching the doggy training camp-​thing so she wasn’t able to groom. We were stuck with someone else and my dog came back looking less than her best. I get my dog groomed every 6 weeks or so and Sophia is the only person I trust! Definitely give her a try if it’s your first time.

Love going to this pet smart. The employees are super friendly and caring. The place is well stocked and always clean! The grooming department is amazing. So yah basically I approve lol haha