AT&T

AT&T Stevenson Ranch sucks! They created a problem on our family plan and they couldn’t fix it. I kept on coming back to the store for them to fix the problem that they created but they couldn’t fix it. It’s very frustrating and disappointing. No wonder they only have 2 stars in all the reviews. Don’t ever go there if you don’t want problems on your plan.

When I had issues with another sales agent (I do not remember his name) but he was not helpful because I forgot my ID in the car and kept saying that he could not help me with buying a new phone. This gentleman was very rude and was useless as a customer service/​sales agent. I brought this issue u with the manager crystal and just like the gentleman before her, she was not of any help. It was Liza that treated me like a person and acted like a professional and someone that had new she was I the customer service field and was concerned about my situation. She did a great job in helping me.
The manager crystal at the time and the sales guy before her should know that customers do not want to here what you can’t do, but what you can do to help in addressing the customers current problem. That is the fundamentals of your chosen profession that’s why the title is customer service rep
Good job Liza
The date of service 10/​10/​2015
At about 630−700pm

After signing my life away to AT&T, albeit accidentally, Miguel was able to straighten it out, better than corporate customer service could even suggest. He was able to help me avoid like five ridiculous steps to get my plan back to normal and ended up saving me $ 330+ bucks I would have been on the hook for. Also, big thanks to Patti, who was able to point out where I went wrong right away, expediting the solution! The customer service is great, staff super friendly, they made what would have been a hair pulling out situation easy as pie to fix! (This good review is not a reflection of AT&T as a whole, tricky bastards, but prolly as tricky as the rest) super happy with the outcome, thanks to Miguel!

Have to sit and wait for ever! If your trying to just buy an accessory in which there always low on selections, you’ll have to sit and stand in line while there helping people figure out where the home button is on their screens! There should be a line for technical support any separate line for people that can just purchase something and get out the store.

VERY Bad customer service! I wanted to ask them a quick question they do not answer the phone. I called 30 or 40 times in thirty minutes phone Just rings. Can’t leave a message. Edger the «Manger» not much help when I drove 20 minute to get my easy question answered.

We’ve had nothing but bad experiences from this place. Christina is extremely rude and could care less about earning our business. Don’t waste your time going to this store!

Terrible; why do they have these tables with individual counseling sessions? Nobody running a register. I just wanted to buy a phone case and no help. AT&T didn’t disappoint with their shitty service again. It’s expected.

I will give you a 2 because I know going into your store that it will suck. Congrats on being open to open the door and run a business with such poor service. What I love is that when I do go in for a product that I asked for over the phone and was told that was in stock I get someone who appears to be high as a kite. I get the same childish giggle with an «I don’t know?» response. So rather than asking, «can I order you the iPhone and it will be shipped to your home.» I get heheehehhehehehe «I don’t know?»

This review is for the location and store not AT&T as a service provider.
I have been wanting to write a this review for some time. I don’t have a long story prepared, I am just really impressed with the guys that work here. They are all super nice, attentive, and knowledgeable. The costumer service at this location is amazing. I love knowing that whenever I have a problem, concern or new needs I can come here and within a few minutes I am walking out the door. Alex helped make the big switch to an iPhone in February and although I had a few problems with the first bill, he immediately corrected it by updating my plan, starting from the day I bought the phone. Every time I come in with a question the guys are able to answer it immediately. And the one time that they were not able to correct the problem in store, they made me an appointment at the Apple store for the same day. They always add that extra step of getting the door for you on your way. Thats all I have to say; great costumer service!

I think that most of the negative reviews on this has to do with how people perceive AT&T as the company rather than reviewing this based on the store.
I would recommend them as the store to go to due to the reason that the reps that true have definitely seem very knowledgable. I had a bad experience at another company store in Northridge and that was just a big headache.
Overall I would definitely say that this store is really good at the customer service they provide. Come and check them out.

My phone was losing power faster than it could charge up. I tried everything I could at home to alleviate this problem, but to no avail. I had JUST talked to someone at an AT&T kiosk in the mall who was telling me I had a bad rate plan and I could save so much money if I would just drop my current grandfathered plan and buy stuff from him. My husband works for AT&T, so I told the kiosk guy I needed to run the ideas past my husband so I didn’t inadvertantly break some rule about employee plans and purchases. I did ask this guy if he worked for AT&T and he said that he was a contract vendor, or something like that. That meant he was not an AT&T employee.
I related the whole thing to my husband and told him we were paying much too much for our setup, and if we went with this guy, we could save all sorts of money. My husband suggested I go into one of the stores as they were actual AT&T employees, and someone there might be able to determine what was going on with my phone AND answer some of my questions about phones we were looking at to replace my (probably) dying one. So I did.
First, after a little wait, the person I talked to was professional, courteous and knowledgeable. I could immediately see the difference of talking to him vs kiosk-​guy. He didn’t talk down to me because I was a female (big points in my book) and as an ex-​computer person, I understood and jived with some things he was telling me. Cool beans. He also let me know we were grandfathered in to a very good plan, and it would be hard for us to come by something like this if we let it go. Good to know! Thank you! He showed me a phone that was supposed to be the equivalent (but a little more powerful) current replacement for my phone. He also showed me a few others and patiently (and thoroughly) answered my questions. I didn’t feel rushed or dissed. I was very happy dealing with this person in this store, and I would go back again. Actually, I’ve never had a negative experience in any AT&T store. So that’s good. *s*

If I could give 0 star i would! ATT service is average and spotty! I did business with them about 15 years ago. They have the by far worst customer service in the business. To get an issue resolved it absolutely painful, that is if they can which usually they can’t. On top of that the promise prices that they never deliver. For example my ATT home phone that was 911 and local calls only with nothing else they said would be 5 dollars a month, and it turned out to be 39 a month with nothing. ATT tricks you in every way. I had such bad bad service that I disconnected early on their cell phone over 16 years ago. But at the 9 year and 11 month they sent me an offer to settle for 77 and consider the matter closed. I was stupid enough to try to settle. I didn’t know that once you pay it they can trash your credit for another 10 years and charge all sorts of fees. They are liars and cheats, I HIGHLY RECOMMEND DONT DO BUSINESS WITH THEM!!! They say I owe now 1144 dollars now. But their service sucked either cell or land line you choose. Read the reviews! And I would get the inevitable update that they are sorry… bla blah blah all talk and lies too. They don’t care in the least! Take it from 25 plus years experience with them. I recommend Tmobile for cell… not the best coverage either but great customer service! And I also recommend get cable internet and use voice over IP and fire them. That is what I did and I will never do business with anything they have something to do with. They don’t empower their people to do anything but charge you all sorts of fees, and they tell you what they can’t do instead of what they can do for you. It is painfully obvious that they are wearing their ties too tight around their necks at corporate. THEY DON“T GIVE A CRAP ABOUT YOU THEY JUST WANT YOUR MONEY!!!

I don’t even want to give this place 1 star but I have to just so I can add this review. I went in to buy a couple of things there were 4 associates in the store and 4 customers. One sales person was on his cellphone talking so loud to probably someone from another att office clarifying some plan for a customer. Another two were attending to a couple and this one girl with her iPad looking up heaven knows what to help another customer in line but was taking forever to finish with what she needed to do for them. I had two things to buy all I needed was someone to ring my items up. The girl with the iPad just kept telling me ‘give me one second’ when I have been standing there waiting for almost 20 minutes! She’s walking around with that iPad like there’s a million customers in line. People were so unprofessional I got so upset and dropped everything and left the store! Worst team of people ever!

Walked in today to make minor changes on my account — I believe it was Lisa and Kristina that helped me out.
They seriously went out of their way to assist me.
They carried a conversation quite well and were super cool!
I really appreciated the experience, They even opened the door for me!
Everything I needed done was taken care of in a timely manner.
I’m a big fan of these two young ladies, I hope they read this!
Cheers! :D
–Carlos C.
P.S.
Kristina has gorgeous eyes!

Avoid this store as employees are not empowered to make decisions in order to keep long term customers. AT&T lost a personal and business customer for life.

Very slow and it took for ever. We just had to leave.

Went in to ask a general question. Was asked for my ID– I said that it was a general question why do they need my id? She already had my phone number and magically when I left the store my phone no longer worked. I really don’t think it was a coincidence that when I wouldn’t provide id she shut off my phone. ATT sucks shop elsewhere.

Its like every other AT&T store. The workers look like they have other places they rather be. Like for example, kicking rocks. Dont get me wrong they are helpful… sometimes.