U-Haul Moving & Storage of Sterling

We run a farm and it was a rainy day for grain pickup so I decided to rent a covered trailer from this place so that my grain wouldn’t get wet. I picked up the trailer and the helper was very nice, he helped with the hook up and everything. The rental was for 24 hours for ~$ 18 which was reasonable. The next day was sunny so I loaded the grain which took some time and managed to return the trailer 4 hours past the 24 hour period. They charged me for a whole full 48 hours even though they still had several other trailers available, will never ever come to this place again.

These guys are quick!!! I’ve moved at least a dozen times already and the thing that impress me the most is how fast they can get me in and out. I’ve used them twice already in the last year and we were really impressed with them both times. If there is no one in line, they can get you in and out in 5 – 10 mins. Drop off is even easier. I’ve been to some places where it’s taken over 45mins to check me in and out. That’s really frustrating when you’re on a schedule to have movers meeting you. I don’t know how they do it so quickly but they’ve got a good system going. They’ve got lots of trucks on the lot so when I needed to upgrade after seeing what we reserved was too small, they were able to accommodate us and quickly too — super convenient. It took the guy about 2 minutes to switch us to another truck. There are plenty of supplies at their store too which is a major bonus when you need a few boxes at the last moment or a mattress cover or a lock, etc.

I had possibly the worst experience with any service provided by a truck rental company. I took out a 17′ truck out at 8:54 am and had to return it around 9:30 because an emergence had occurred. As I was handling then return everything was fine until I saw the total charge and it was $ 61.86 so an attempt to be better informed over the policies and to see if any exceptions might be made given the cirucumstance I asked to speak to the manager, who was Remod Katuwal, I waited patiently for him to finish up with a customer only for him to shoot down any dialogue, by raising his voice and acting in a disrespectful manner, one of which would be reprehensible in any customer service company. I walked out and accepted the charges due after having possibly the worst customer service experience I have ever had. Ten minutes later he calls me to try and discount the gas that was charged because he said he was uninformed and thought it was a today charge I was attempting to dispute. He had the audacity to act in a disrespectful manner towards me without even being in full understandment of the situation. Moving forward I will make sure my friends and family know to make sure to steer clear of U-​haul even if the other truck rental is infinitely higher.

This u-​haul location is a mess when trying to pull in and out of it at a busy time. They have these trucks that just sit at the front that sort of block a lane at the entrance/​exit. This was really frustrating after renting a truck from them for a day. Other than this the staff working there seemed to be working hard with having such a long line and gave good service. U haul can get pricey so I suggest looking at all options. Whether you are picking up old furniture to dump like I was or moving across country.

I use Uhaul often for different things. This is pretty much been a bad experience. They did not communicate well. When I arrived to pick up the truck it was clear that I was bothering them. I asked to purchase boxes. Guy said sure, asked how much, he said he did not know. Then the guy said they were on the truck. He did not even walk out to the truck to verify miles or gas as they always have at other locations. When I reached the starting point of my move I realized I did not have the box for my TV. (I realize I should have checked). So I called and asked if someone could come by and pick it up. They said sure not a problem. Sent someone there (1 hour out of their way). The people in the store argued that the box was never paid for. If this was so, why did they say it was not problem to come get it? They said my card had to be present to purchase it. My friend that went to get it offered to buy it but I just said never mind and we went without the box. Blankets worked just fine to move my TV. I was told I had 24 hours. This morning they called me annoyed that I had not returned it in 6 hours. I called back. Took 10 – 15 minutes to even get a live person who at that point was just telling me how they have to charge me more and how much they were going to put on my card. The card that had to be present and now did not have to be present. GO TO THE CHANTILLY STORE off 50. Much better service and less attitude. I am really disappointed in this experience.

Very professional staff. Had us in and out of the store in 20 minutes. Very clean rental equipment.

Best U-​Haul experience I have ever had. Easy check out and easy return. Can’t really ask for more on a moving day!

Rented a 6×12 for taking furniture to the dump, checking in was relatively quick and the people were nice enough. I will note one of them drives the trucks way too recklessly, he came flying around the corner when someone was helping us hook up the rental to the car and could have creamed us. Anyhow, the guy helping us get hooked up was very nice and friendly, much more so than anyone else we had encountered. Taking it back was just as easy and quick. $ 30 is pretty damn good considering how much we had accomplished and I’m a very happy housewife.

Two bad experiences during one attempted rental at this location.
The first bad experience was that the trailer I reserved was not available when I arrived for pickup. I came back an hour later and still no trailer; and of course the folks there have no way of knowing when it might show up. So scratch plan #1; and I re-​reserve the trailer for the next morning.
The second bad experience was that when I show up for the trailer the next morning, I’m informed my vehicle (soft top SUV) may not be used to tow their trailer. At this point the manager thought it was more important to prove to me that this fact was «100% clear on the website», and «everybody knows that», rather than recognizing that I’m there to get a move done, not receive a lecture. I left very annoyed with his reaction and attitude, and at no time did it occur to him that he could offer an alternative solution. While it’s completely understandable that he can’t violate UHaul rules just for me, the focus of any business should be to provide a service, not lecture the customer.
As a result, I spent my money at Budget Truck Rental conveniently located in nearby Herndon. I’d much rather vote with my wallet and give my money to people who understand how to provide good service. I won’t consider using this UHaul location again.

I rented a truck for four hours and dropped it off after hours. I actually only used the truck for two hours. Picked it up around 5:45 and dropped it off around 7:45. This morning I was charged for two days of rental and two days of insurance. I clearly agreed to a four hour rental in my contract, but they decided to charge me for two days. On top of this, no one in their office is answering their phones. Uhaul customer service informed me that I needed to open a grievance, and that I would be contacted soon.

Very professional operation. I placed my order online. It was ready for me to pickup within an hour. The gentleman working at the counter when I arrived was super polite. He carried all my purchases to my car and loaded them. The place was, although filled with packing products, was very clean too! I will recommend them to everyone I know. Oh, and prices were the same as what is listed on the U-​Haul website.