SpringHill Suites by Marriott Dulles Airport

Lets jump right into this okay. My woman was highly upset after dealing with the guy at the front desk. He took forever getting her room ready. On top of that, you’re only suppose to charge the credit card as a means to have something on file for when it is time to pay. This guy charged the credit card full price and didn’t even say or tell us that he was doing that. Man! she was so upset with the hotel after that. See, when something like that happens, we can’t help but think if he did that that because of our skin color and he felt like he needed to charge us full price in case we weren’t able to pay during checkout. That was no way to start off our Valentine day together. So we called the hotel manager and told them what happened. They said not to worry about it and that they would take care of it. My woman got her money back, which was awesome. Not saying that the hotel is bad, but as far as first experiences go, yeah we weren’t pleased at all. We already told ourselves that we are never going back there again. I mean come on now, first impressions are everything right?! Oh yeah, the hot tub was not big enough for the two of us to both fit. Then again, I am pretty tall, so yeah.

We came here for Valentine’s Day/President’s Day weekend & it was not as romantic as I expected it to be. We booked a Jacuzzi room for two nights and were highly disappointed. The Jacuzzi was so freaking small. My boyfriend at 6’4, 200+ lbs couldn’t even fit in there with me, haha. Then, our room smelled like it had just been painted. YUCK! It was like you couldn’t even breathe! The room was clean surprisingly, no complaints there, but I will say the comfortability level was at an all-​time LOW! My back was hurting so bad that I couldn’t sleep and couldn’t go back to sleep after 6AM, so I went down to the desk, and just cancelled our second night stay. There was no way in hell I was sleeping in that bed again. Please note, there were a BUNCH of kids there when I was checking, & at night, they were being loud in the hallway. Lastly, it’s sad to say but even before all of this, I regretted staying there from when I first checked in. The kid at the front charged my card for both nights instead of placing a hold on my card like most hotels do. Two managers told me while I was checking out that he was not supposed to do that. I was concerned about that cause when I first checked in, I questioned him on why he was charging my card and he came up with some BS excuse. In my opinion, I think he was being selective, if you know what I mean. But no worries, the managers refunded me back for everything & we went about our day. We called up our go to, Hilton (Doubletree) and needless to say, it was a great decision.
I would not suggest coming here. Breakfast is not really breakfast. The rooms are not worth what they charge you for & the beds are terrible!
Favs: Jacuzzi was still nice even though small. The managers were very kind.
Would change: Beds, Jacuzzi size, breakfast, & train that guy who charged my card better.

This hotel was absolutely perfect for my parents. There was a major issue with my parents flight and we had to find a hotel last minute since they were not able to take the flight. Magdy was a true angel and helped my parents get a hotel room as well as helped with special requests to accommodate my parents. The hotel was very clean and the rooms were a good size. Breakfast was a great plus!
I can’t stress enough how amazing Magdy was. He was seriously made my parents who were stressed out by the day calm and relaxed. Very much thankful to Magdy in being our God send.

This is a clean, well maintained, very comfortable hotel close to Dulles airport. It has a great breakfast, and a friendly and helpful staff.
We stayed one night after returning to the US after a 3 week European trip. We travel a lot and have stayed in many hotels around the world. I’m not suggesting that this is a five star hotel, but it is definitely world class in quality and comfort of the room and cleanliness.

My wife booked a room for us here for a getaway for the Labor Day Weekend. We stayed for two nights and visited the nearby Air & Space Museum on Saturday before checking into our rooms. The customer service was excellent. Everyone who assisted was very friendly. The rooms were clean and there was a complimentary breakfast on both mornings.
There was no eating facility other than breakfasts, but restaurants were nearby and there was a variety of choices for delivery.
This is a good place to stay if you are just visiting this part of Virginia for a day trip.

Good hotel. Everything was clean, new, orderly, and up-​to-​date. There were even some newer amenities like USB chargers built in to the light fixtures. The breakfast food was good, featuring fresh fruit and fresh hot coffee. Unlike other reviewers, I didn’t have any issues with elevator or traffic noise. My only cons were that it is a bit of a distance from shops and restaurants. Additionally, there was a mixup with credit card charges from my stay. After several days of phone calls and emails I finally had it resolved. I am thankful that once the issue had reached the general manager, she was extremely helpful and quick in making sure it was corrected.

My husband and I are spending three nights here over the holidays to visit family. I’m a loyal Marriott customer. I was excited to get the very low rate. The location is convenient and safe. The hotel staff is very nice. The breakfast is adequate. Our toilet barely functions. We requested a high floor and got the 2^nd. The bed is extremely uncomfortable and for that alone we will not return.

Stayed here while traveling two nights for business. Room was clean, love the extra space. Hotel staff was friendly, and free breakfast is always a plus. Would stay again.

Clean, comfortable, and good service. Close to Dulles airport with shuttle service. I would advise having a rental car since there aren’t any restaurants within walking distance; however, there is a local shuttle that runs in the evening to transport you to the mall, Walmart, or Wegman’s.

Terrible if you actually want to get some sleep. The bed was so uncomfortable (and I stay at Springhills, Courtyards, Hamptons, Homewoods, etc frequently.) The air conditioner came on and off about every 2 – 3 minutes no matter what the setting was on. And I never could get it to go below 68 deg which felt really warm. The highway noise is annoying, but that’s going to be a problem no matter what hotel you’re staying at in the area. But the absolute worst was when anyone in the general vicinity flushes a toilet or turns on the shower it sounds like a T-​Rex is storming through the room. I travel for a living and I usually don’t have a problem sleeping in a hotel, but there were no zzzzzz’s for me last night.
On a better note… the staff was extremely friendly and helpful. I’d give them five stars!

We stayed here to sleep from 7am to 1pm after flying all day and night from Honolulu.
I would stay here again. We enjoyed the following:
1. Complimentary shuttle from Dulles. (located 4 miles away)
2. Complimentary WiFi
3. Complimentary breakfast included: hard boiled eggs ham and cheese, toast, oatmeal, apples, bananas, cantaloupe, muffins, scrambled eggs, potatoes, sausage, cereals, coffee and milk, juices, yogurts. Wow.
4. Our suite had 2 beds and a sofa sleeper.
5. TOM at the front desk was outstanding on the phone and made sure that Cathy (the GM) knew we were arriving in the wee hours of the morning to check in and SLEEP. They allowed us to have an extra late check out since they knew we were going to be exhausted.
There are a ton of options to stay around the Dulles area, so it mostly comes down to which family of hotels you want to get points from. This one will get you Marriott rewards points.

I am unsure why I keep staying here. I’m even less sure why I’m giving it 3 stars.
I visit northern VA regularly and this hotel is often the only one that shows up in my company’s list that is part of the Marriott chain. I’ll put up with a lot to keep my status.
Every time I stay here, something is wrong. I’m put by an elevator and it’s super loud. The curtain won’t close and there is a bright light outside. The TV always is flaky. I’ve never been able to check out on the TV in the year I’ve been staying here.
But the pros are free breakfast and a pretty friendly staff. Sometimes there is even a gym, except when it’s closed for some unknown reason.

Staff was amazing! Drove from Chicago, arrived about 5 hrs before check-​in and they accommodated us with a room right away! Even offered us breakfast! And when my wife had a work related emergency, so we had to leave one night early. Even though our reservation was non-​refundable, they canceled that night and did not charge us a penny. I have been so displeased with the level of customer service the last 5 years or so, it was a great experience to see a company that still puts the customer first. The breakfast was good, but I would stay away from the sausage and eggs lol! But hey, it’s free! The room was clean and actually quite nice, and the pool and gym are great!

I have been coming to this hotel for 5 years. i am now moving into the area and won’t be needing to stay here any more. This has been the best place to stay. The people here get to know you by name and the customer treatment is outstanding. I have stayed at places that are much more expensive and ellaborate but the customer traetment here is hard to match any where. I would highly recommend this hotel to everyone.

I stay at Marriott hotels often. This location is a super credit to Marriott. Very clean, well laid out, and very caring staff. The floor my room was on was so quiet that I asked if I was the only one staying there! Turned out it was a near occupancy night! The amenities are exceptional — especially the very fast WiFi which has been problematic at other hotels I’ve stayed in. Thanks for making me feel welcome!

I would definitely stay here again. Stayed at the hotel for a recent visit to the area with no issues, check was simple, the room was clean, breakfast was hot and ready with a nice selection of choices. I had an early day and had a problem with the ironing board, the front desk staff helped find a new one within minutes (since the housekeeping didn’t get in until 9 they weren’t sure if they could find an extra but did in no time). Everytime I came in/​out the staff was attentive and acknowledged me. Great stay overall.

For a Springhill Suites, you won’t be disappointed. Excellent customer service, clean, responsive to your needs. What more could you ask for?

Most of the staff is great. But there’s a Persian guy in his 30s that is super shady. He was unhelpful in providing me information OR transportation to any of the places I wanted to go on my visit. He was forcing me to O’Malley’s, even lying to me about where their shuttle would take me. When he called me a cab, I ended up with a similar run around from the driver he called. Finally, I was able to get outside of this forced bubble by calling a cab company directly. It’s too bad because this is a great hotel for the area, it’s just I would not risk going here just bc of this one person. I will try to find out his name and post it here

I stay here very often and it’s my favorite hotel to stay at in the Dulles area. The rooms are excellent and comfortable. The breakfast isn’t anything to write home about, but it’s warm and included. The fitness center is excellent and open ²⁴⁄₇ and has a few treadmills with personal TV screens. The internet here is the best I’ve ever had at a hotel. It’s very fast and easy to connect. I often play online games while traveling and the internet can be a problem, but not here.
The other thing I really appreciate about this place is the staff. On my first night there I was kept awake by the light from the fire alarm. The next day I had them cover the lights with duct tape. I must have stayed there 20 times since then. Every time I show up my room’s alarm is covered before I even check in. EVERY. TIME. I never even have to mention it. The staff here are a credit to the Marriott brand. If you’re in the Dulles area for business, I cannot recommend this hotel enough.

My stay was great from check-​in to check-​out. The staff were all professional, courteous and friendly. I was there for three nights and the room was clean, breakfast was great and convenient location to the airport. Very satisfied guest.