Plato’s Closet Dulles

Just your average Plato’s Closet. The service was average and the prices are reasonable. Nothing wrong here.

First and foremost
The clothes I have found in there are very worn and tattered, they are basic clothes and wreak of the 80s. Like if you are trying to be a cool and hip vintage store for young people, I suggest you open your eyes and allow people to sell their clothes of this modern day era since none of their current clothing makes sense. They never accept clothing you bring to them. I have many friends including myself that have tried to sell things that are very nice btw, and make you wait 2 hours and then tell you they can’t accept the clothing. I mean what on earth… who is in charge of deciding this? Platos shouldn’t be just a one stop shop for ONE basic look… aka Hollywood hills vintage thrift… but sucks at that too anyway. It should be a place where people of all colors can shop for their own looks and styles.Geez. Start accepting the unexpected looks PLATOS

All those clothes you hate to look at and are ashamed of owning? That’s all they buy here! Sell them, make some money, and then donate the rest to your local charity/​church. Sure, they don’t pay a lot, but really… no one will. Because you’re selling ugly used clothes. At least someone is buying it, and some money is better than no money.
Plato’s target customer seems to be tweens in that awkward phase. Keep that in mind as you filter through your closet for your biggest regrets. Everyone’s got a shirt from American Eagle that they’d rather not remember.

This Plato’s Closet is fantastic! I love it there so much I go once a week to make sure I get the name brands before everyone else. Unlike the other Plato’s Closets in the DMV area this is the only one that actually cares about the name brands. If I wanted to pay for a shirt from target is just go to target where their brands are affordable anyway. They don’t waste anyone’s time with those brands. I go there for name brands not to look thru cheap brands all day. Mostly I go there to buy all the Free People stuff and I usually get them :). They also have a lot of Urban Outfitters and Guess brands. What’s great about this store is the marketing. They have an Instagram account that I follow and they usually post when they have new items they think people may enjoy. They recently posted that they have new Adidas I went in the next day and I bought them. I even got a discount too. These sneakers retailed at $ 80 and I got them for $ 18. I love how that works and I love the people who do the buying there, they really know what people want. I didn’t even know I wanted sneakers til they posted. And I knew I would never see s deal like this again. The staff is so nice and super helpful. I have def become obsessed with that store and if I weren’t so embarrassed to show up everyday I would. I wish I could work there just so I can get first pick. This place buys and sells name brand items for such a ridiculously good price. Every time I sell there I’m shocked that I got more than what I expected and every time I buy I like to look up the items online to see the original price and it always makes me feel good.
Love this Plato’s closet.

People of color beware. They don’t take your items. They will redirect you elsewhere even if your items are valuable.

I had an extremely pleasant visit at this store. They helped me and my wife find what we were looking for and we were able to try on the items as well. I find the prices to be very reasonable. Every time I go, I find something very nice to buy. Also, they have a pretty cool rewards card. It seems that most people are upset because they don’t give them tons of money for their used clothes and on occasion don’t accept them all. Considering that the only other option is a yard sale or donating them, these people should be happy for whatever they get. From a buyers perspective, I think the selection and prices are very good. I will definitely be back!

Overall this place is a disaster. I was excited to find some good finds at their bag sale they had going on. Everything you fit into a bag for $ 15, that’s a great deal. Walking in there are clothes all over the floor, and frankly who wants to buy clothes that have been stepped on and thrown around. They had plenty of shoes to pick through in different bins that were included in the sale. I filled my bag halfway wich meant everything was a doller in my bag. I found a nice pair of shoes in the bins that were supposed to be part of the sale. I asked an employee who was very polite and answered my questions, but when I get to the front the people working the registers are extremely rude, not people friendly, and frankly need to be replaced. If I ask an employee a question I should have the exact same answer from the other employees. That goes to show they could use some more training. Another problem I had with this store is the quality of the clothes many items had holes, stains and not to mention a pair of pants with menstrual blood on them. What a turn off and frankly disgusting! Won’t be reccomending anyone here! This place needs some MAJOR work!

Overall, I am disgusted with the attitude of the employees here. I stood at the sign in counter to sell clothes and the «manager» standing behind the counter refused to sign me in and literally yelled to another employee across the store to come over and do it so she didnt have to all while rolling her eyes. Being as I am a former employee of Platos Closet, I know how the process works and the percentage of money I should get back per item based on what they are selling it for. They decided to take 9 of my items for $ 18.00 ??? Are you kidding me? I brought in a pair of unworn wedge shoes still in the box, 3 pairs of uggs, 1 pair of genuine suede moccasins and reckless, obey, and Diamond supply co. tshirts, all of which they decided to pass on. I waited over an hour for them to go through my things only to be given major attitude when I came back to pick up. Seriously unimpressed.

Pro: if you don’t mind digging through racks, they have some pretty decent stuff for great prices.
Con: they give you less than 10% of what u paid for an item. They have me $ 2.50
For a Betsey Johnson skirt! U can make more money selling good brands at other stores in the area.
Con: The wait to have ur stuff reviewed can take a while, a few hours on the weekends. Be prepared to drop off and come back later on sat and sun.

I just took a brand new pair of leather Keen mary jane (sterling city MJ) shoes to try and see if they would buy them — they are too small for me and I can not return them because I do not have the original packaging or receipt. They would not take ‘water shoes’ they only buy heels and fashion items. I understand this but find it ridiculous. The shoes I brought in are clearly leather and can be worn for nearly anything (dress, casual, work) ASIDE from in the water. These shoes retail for 90 $ and have never been worn. Ugh, disappointed to say the least!

I have only been to this location of a Plato’s Closet, I know it is a secondhand store and they have to make a profit, but they have only every accepted a few of my items, despite them being in good cond. and name brand. I look thru the racks and see things that are not as nice as mine with too high of prices.
I came in with a brand new pair of shoes, never worn, and very fitting for the syle and the audience this store caters to, they tried to offer me $ 3! Compared to a lot of the things I see there for sale, I’m not sure what their selection criteria is, but it doesnt make sense to me. High price for basic –ok items, and not wanting to buy/​sell nicer items.

I have come to this platos for years and it has always been affordable considering all the clothes are secondhand. However I am appalled at the prices I saw today when I went in. Jackets and sweaters that were clearly old and had been washed were marked for $ 15 – 30! Even basic shirts and skirts were marked for nothing less than $ 12. These prices shocked me so much. Word of advice: if your coming here to «save» money do yourself a favor and just go next door to tjmaxx– at least the clothes are new considering the prices are the same. Disappointed in you Platos!

Decent selection of demin but lacking in tops and dresses.

I am very disappointed. My daughter and I took three bags of clothes — most of which were designer brands. The people working there said they would not take anything because they were out dated and worn, which was not true. There were clothes from Free People, Juicy Couture, Urban Outfitters — just to name a few. When we came home, we discovered there were at least 5 pieces missing — all high end things. Not enough that we would notice immediately. We called and the «manager» claimed they did not have a bag in the back, and would call us back. Needless to say, they never returned our call and denied taking the clothes. Definitely not worth our time to go back. Nor were the clothes in the store worth buying.

Plato’s closet has to be the worst Thrift store in Nova. I kid you not.
Pros: They have dogs that walk around the store, boy oh boy do I love dogs.
Cons: For people that are allergic to dogs they shouldn’t have them in the store, it’s a health code. I’ve been here a few times and every time I’ve had a terrible experience. I’ve come in with 3 huge bags of clothes before. Mostly unused & name brands. They normally never take anything & if they do. They want 4 things for 3 bucks all together. You think with such a picky selection of what they want that their store would have better things but mostly everything sucks. I think they use people and also don’t know what they really want. Most the clothes the do sell look disgusting, not only but the style that’s not up to date but also by how worn it looks. Plus no one in the store ever wants to help you out. I highly recommend not going here.

I’ve been to many Platos Closet locations in different states, and it’s not a worthwhile experience no matter where the store is located. Shopping wise, you’re better off searching the sales rack at a TJ Maxx or Marshall’s, or any other store really. At least those clothes are NEW! Boutique consignment stores usually have better jewelry and purses, in addition to clothes that are in decent shape. Plato’s always has worn out looking and shrunken clothes.
If you’re trying to sell something to Plato’s forgoet it. You can bring half the clothes in your closet, and they will probably want one or two things at most. That has always been my experience, strange they are so picky when their actual merchandise looks like a thrift store and not a consignment store.
The last and final time I went there, they wanted to buy two shirts from me. One shirt was from Macy’s and originally cost $ 35, and had been worm one time. The other was a brand new mini dress with the tags still on it that cost $ 16. They wanted to give me $ 5 for both… what a waste of money and time

I’m got to take a firm stand and say this location has it together. I made the commute yesterday to visit since I had the time to do so, and I’m very happy I did. I snagged the Unilocal deal for buying $ 10 for $ 20. I managed to buy 3 necklaces, 3 dresses, a Vera Bradley purse never used, and 2 pairs of shoes for $ 72. All great stuff in good condition.
One of the necklaces were marked at $ 35, but the owner sold it to me for the buying price that they had originally buy it for from the original owner. It is a Silpada which I had no idea what brand that was until looking it up! Most necklaces on their website run from $ 100 – 250, and I got mine from Plato’s for $ 12.25! That’s a steal, plus the necklace was so adorable. I picked it up without looking at the price. I’m one of those customers who will pick out items when I think they’re cute, then make a final decision at the register if I want them or not.
I got some Gap sandal wedges for $ 12 that otherwise would cost $ 30 something in the store plus they sell never used Vera Bradley purses. They have mainly retired prints, but who cares when you can buy it for $ 18 – 24 versus the typical $ 50+ you’d pay at the actual VB store or store distributors of VB products! They had all sorts of assortment which I’ve never seen that happen in a Plato’s.
I think my only complaint about the store is I felt some of the items were too worn to have been bought. Gently used clothing and repeated washer worn clothing are two different things. I’d say for them just to be more mindful of that. Otherwise the staff are friendly and they’ve got a wind selection on spring and summer items. Key items to look for here are more shoes, tops, and shorts. Accessories and long dresses are semi limited.

Yep. Still a one star review.
After the owner has responded to this message, a girl I don’t even know (who I’m pretty sure actually works there) messaged me on Unilocal about it. I’m sorry if people don’t like my opinion. This was just what I experienced there and that’s what Unilocal is about. Additionally, when is it at all appropriate for an employee to step in and send messages to someone when the issue needs to be worked out by the store owner? It just demonstrates what an unprofessional business this is. It’s ridiculous.
In response to what the owner said — I’d like to clear some things up. I received good service from a guy that I went up to myself to ask to get something for me. At no time did anyone from behind the counter physically GET UP to ask anyone for help. I walked to the back and did it myself so I’d like to see the «footage» of anyone lifting a finger from behind the counter.
I also don’t like how a private email that was forwarded to the owner was brought up in a Unilocal response. As I said before and will say again — what kind of business is this? Also, the random message from an employee mocking my message? I don’t need to be harassed about an opinion nor do I want to shop somewhere that people come after you for stating how YOU felt about something.
Additionally, I’d like to point out that the owner wasn’t ACTUALLY there on the day I reviewed her store. She says the video shows her staff being very accommodating, but was she ACTUALLY there to see?
If you don’t like my opinion that’s fine, but don’t tell me how to feel about my experience there.
I say agree to disagree and move on. This is not a place I would go to again and not a place I would recommend any of my friends, neighbors, co-​workers, or quite frankly ANYBODY I come across to go to. And honestly, why is there still talk about a complaint that wasn’t even written recently? GET OVER IT!
It seems they refuse to be held accountable for any of their actions. When they see a complaint they don’t like, it’s suddenly everyone else’s fault. Suddenly Unilocal is bias for taking down positive reviews too. Maybe that’s b/​c those reviews were from people who work at the store or are affiliated with it.
Also, I’m not the only one to leave a 1-​star review of this place. I will just let those reviews speak for themselves. You can scroll down and see for yourself.

I really don’t have much to say except that this is the worst Plato’s closet that I’ve ever been to, and I have been to at least 4 different locations across VA. This location has poor selection, and the stench of old clothes is stronger than many thrift stores. That’s not good at all. Secondly, the donation portion is not the best either. Perhaps the girls sorting through donations are the reason for the poor selection. I actually had a number of very stylish, like new items, including some that had never been worn and still had tags, and they turned them down. I definitely question whether or not they have the right people in their in terms of choosing clothing.
Overall, I was just really disappointed with this location in so many ways. I pass by all the time, and I’m never tempted to stop in. That’s saying a lot because I love some of the other Plato’s. Admittedly, however, Plato’s seems to be slipping a bit overall, but this place is by far the worst.

This place is a joke. Most of the clothes are dirty and worn out threads from your garden variety teen retailers. The occasional designer find is usually fake. Embarrassingly fake; it would seem their employees have no idea what they are looking at. A pair of «True Religion» jeans had sloppy, failing stitching and tags that read «Made in Hong Kong». Very odd for a company that makes their jeans in the U.S.
If it was a thrift store, I wouldn’t care about the fakes. But this is a for-​profit consignment shop. They are buying clothing and accessories from the public that they in turn sell to the public. If the employees simply don’t know how to authenticate the merchandise they purchase, fair enough; but they should be trained how to do so. It’s bad for the store’s reputation and unfair to its customers. If they are indifferent or willfully buying and selling counterfeit goods, that is seriously uncool and very illegal. Thousands of lives are impacted by the production and trade of these knock-​offs.