Maid Brigade of Leesburg and Western Fairfax

This is a professional and well organized cleaning service. They sent me a calendar of future cleanings which is very helpful. The cleaning is top notch. And my team is friendly and hard working. I recommend.

I have used for about 8 months now and I am pleased with the service. The customer service from the management staff has been outstanding. I would recommend my cleaning team to anyone looking for quality cleaning!

The maids have been very pleasant and I am always impressed with the work they’ve done – better than what I was used to in my previous home, different state, different cleaners. The only suggestion I have would be to contact me with day and arrival time day before my next appt. Currently I have to make that call and it’s inconvenient. But with regard to the quality of the work, excellent!

I have had Maid Brigade cleaning my home since 2013 in two different locations. I have been extremely happy with their work. On the rare occasion I have had to cancel or make changes to the schedule, they have been extremely accommodating. Their work is excellent, and I highly recommend them.

Not often I complain publicly about a business, but I feel like their customer service was shoddy. I won a 90 minute cleaning in a silent auction from the Maid Brigade. This was like a golden ticket to me having a newborn and toddler! We have used cleaners in the past, so I have very real expectations. I don’t expect my house to be gleaming from top to bottom
When I booked the cleaning, we went through a priority list. I was in the understanding that not all things will get done. Totally cool with that. My house is new and kept clean, nothing needed major work. Once they left, I came upstairs excited to see the results (I was in the basement) and they literally hadn’t touched any of my floors on the main level, or my kitchen table, or my countertops, or the family room. They had also run their hands over the chairs in the dining room to make it look like it was vacuumed, but left off the table, rug, and floors. I went upstairs expecting a bathroom renovation with the time they had spent up there. Haha. I had told them that out of the 4 bedrooms, only 2 needed cleaning (vacuuming). They apparently took this to mean make the bedrooms a priority (contrary to the list which stated the floors).
Anyway, I called the company (which it takes A LOT for me to complain), and she was apologetic and told me they would send them back. Great! They then called back 20 mins later and said they had spoken to the ladies and I had changed the list. This is completely untrue. She said they had done what they could do in 90 mins and ran out of time. Fair enough they ran out of time, but they did the list backwards. I can easily dust a window, what I was so excited about was having my (already tidy) kitchen cleaned and my floors being done.
All in all they took 90 mins to clean 2.5 bathrooms, and 2 bedrooms. I know this sounds like first world problems, and it is really, but I feel so frustrated by the customer service I received. I advise anyone considering a cleaning service to not use maid brigade. Clearly communication is a huge issue for them from the cleaners all the way up to the manager.

We had an appointment with Maid Brigade today, I came home from work and was floored. My house was spotless. My wife told me that two ladies came out and were consummate professionals. They left no stone unturned. I will definitely be signing up for a monthly cleaning and highly recommend you check them out.
I rarely take the effort to review service, but I was driven to get on Unilocal and give them some love. Great job folks!

WARNING: DO NOT USE Maid Brigade! Their communication skills are TERRIBLE, the two women that I have communicated with are disrespectful and terribly rude, AND they will charge your for add ons without first consulting you (even changing beds, I have NEVER heard of getting charged extra for changing beds by a cleaning service). I have cancelled their service, and was planning on using them one last time today. Sally just called me and told me she didn’t need to «extend an olive branch» and do today’s cleaning? Really, providing a service that I am paying you for is «extending an olive branch.» They send cleaning teams that can’t understand English, which I don’t have a problem with until they charge me for extras that I didn’t request because the team didn’t understand what I was asking them to do. BUYER BEWARE! (I would normally not post something like this and list a specific business, especially a local business, but Sally MADE it personal when she made a belligerent and combative phone call to me this morning. That was just not necessary. They could have done my last clean, charged me for it, and ended the relationship on good terms)