JK Moving Services

We used JK Moving shortly before the end of the year for a short move across town. The fellows who came to our house to pack and haul our boxes were great — hardworking and in good spirits, friendly and impressive. However, upon unpacking, we discovered that our cast-​iron cookware, which is practically indestructible, and had been carefully double-​bubble and newspaper wrapped and placed in small boxes marked FRAGILE — was broken. We put in a claim because the only way the pots could have been broken is if the box had been dropped. My husband clearly heard a CLANG coming from the truck as they were unloading but the movers didn’t mention it nor did they seem to care. Our claim was rejected. We had also paid insurance to the movers and got nothing in return. JK Moving is not budget moving — they are certainly not the cheapest moving company in the area, but towards us as customers, they certainly act like they are. I expected so much better, but they absolutely disappointed us.

Small move from Virginia to Arizona. Estimator was great. Packers were superb-​so far haven’t lost one item due to packing, and I had a lot of very fragile items. Packers arrived on time and were polite, professional and knew their jobs. Then came the problem on loading day.
I was told they would arrive between 8−10AM. Long story short, the truck arrived at 130pm. They laid on two extra crew members due to the late arrival and they were out of there in a few hours. One crew member was very nice and apologetic. The rest didn’t say much to me. Driver was flippant and didn’t really seem to care that he was at least 3.5 hrs late. When he left he said he would call me when he left VA to give me an idea of the delivery date. He didn’t. No big deal though, since the office kept me posted.
Upon arrival the local crew member was nice and professional. The team from VA was again the flippant driver and one crew member. Driver seemed insulted that I wouldn’t give him the code to my storage facility (I was there to open the doors). They unloaded everything ok and had me check off all boxes and items –assured that I got everything. They did ok with furniture –a few dings though — but they paid little attention to the boxes the packers had marked «fragile — top load only». 3 boxes that were not marked for storage ended up at storage facility.
Office personnel were very nice and helpful. Price came in significantly under budget. Coordinator very concerned about all the problems, esp since I chose JK based on the experience of a friend who used them and was very happy.
We have another move coming up and I likely won’t use them again unless I can be assured that I can get the driver my friend had for her move out West.

This has been one of the worst moving experiences. I was convinced by the sales manager they would be able to deliver my belongings in a timely manner close to my move in date. They are now giving an estimate 10 days after the provided date. In addition, the movers who came to pack a small one bedroom apartment were there for over 10 hours. I suggest looking elsewhere for a moving company.

Ive never had a better moving experience. We moved from VA to CO and I was dreading this process having had a horrible experience before. Someone from JK came over on a Sunday to give a quote, and we scheduled right away. The coordinator kept in contact with us via email. The movers showed up early on moving day and were so kind and helpful. They were careful with our things and our floors. Our actual cost was very close to the quote (we decided to take more furniture than we originally thought). They were able to deliver 3 days before the end of the given timeframe. The guys that delivered also worked for JK (with other companies that job was always contracted to someone else), also showed up early, and were very careful with our things. I highly recommend JK.

My movers just left and they did a great job! Daniel made sure I understood why it was taking a little longer to take my bed apart, asked where exactly I wanted my furniture, and he and his partner Juan Carlos did a super fast, efficient job. I have moved with JK Moving in the past, as have my parents and we are always very pleased with their work. Thanks again, Daniel and Juan Carlos!

It’s unfortunate when you spend many thousands of dollars on a moving service and they drop the ball in the most crucial way… they loose your belongings. They lost several of our boxes, including memorabilia from our son’s childhood that can not be replaced.
They put stickers on each of our boxes and each sticker has a unique number. They are supposed to have a list that they check off when the boxes are unloaded to make sure that everything arrives. When the truck got to our new house, they had lost the list. They told us they would manually keep track of the boxes coming off, but nobody ever alerted us to a number of boxes not arriving. We had to discover the missing boxes on our own after unpacking everything. After three months of waiting for the boxes to be tracked we were told that their search did not find our missing items.
This is the problem with a big company like this. They treat you like you don’t matter because they have so many other clients. Beyond the fact that our boxes were lost and they act like they don’t care, we were dissapointed with the service from start to finish. I certainly don’t feel as though we received our money’s worth. I recommend trying to find a smaller company to work with for your next move. I wish we did!

Just awesome once again. Have used them 5 or 6 times now and excellent every time for my local office and home moves. Estimate was on point. Miguel and his crew were polite, professional, fast and most important — CAREFUL! Everything was wrapped professionally and carefully and the move out and in was flawless with no damage to either home or my possessions. If you are honest, accurate and reasonable with your estimating and your expectations, you will not be disappointed — but realized, they do charge by the hour — so if yuo facilitate speed by doing any number of things, you will not get a surprise in the end. I hate to have to say this but picking a moving service is about picking the least worst option — just like Presidential elections! Keep your expectations in line and you won’t be disappointed. JK isn’t the least worst choice — they are the best choice and compared to other movers I have used, JK is in another league. The professional league. I will continue to call on and refer JK movers — they do it differently! Thank you!

Our experience with JK Moving Services and the aftermath has not been positive. Grant, the very nice gentleman who gave us the estimate on our move is the only reason I am generously giving JK Moving Services 2 stars for the move that we hired JK to perform for my elderly mother and her fine antiques. Grant was informative and kind and even came back a 2^nd time to assure my Mother and make her comfortable with his moving company, JK Moving Services. We felt great that we were going to be in such good hands… what followed could not have been worse: on the day of the move 4 men arrived who lacked enthusiasm and urgency. The crew leader of our move was standing in the background when I witnessed one mover pick up a fragile antique chair with the finesse of a Rhinoceros. This mover clearly had limited experience with antiques. I thought maybe that was a fluke, and asked the crew head if he witnessed what I had just witnessed and he said «yes» «he is not supposed to carry the chair that way. I will talk to him.» That quelled my fear for 15 minutes until the crew head and one of the movers was carrying a fragile top heavy piece with the top heavy side up while bearing the weight of the furniture by using the fragile legs as handles. I’m not one to tell someone carrying a heavy very expensive piece of furniture, mid-​carry to stop. So I just observed, and maybe I should have said something because seconds later due to the way they were carrying the furniture, they rammed the piece into the front door frame of the house. I bit my lip because I didn’t want them to damage the piece further, but then I noticed both men carrying the piece had their shoes UNTIED, and started worrying about them hurting themselves. At this point I contacted JK headquarters and I took the crew lead aside to talk to him, and the crew lead reassured me that they would be more careful. There were numerous instances of clear inexperience throughout the day, so I just started taking pictures of the poorly executed moving. Next, when we arrived at the new residence we had an hour delay because JK had not brought the paper to protect our new floors that they said they would be providing. There were numerous problems with the way the crew was moving us. They were good guys, they were just inexperienced. 2 of the guys did not speak English, which isn’t necessarily a problem, but the Crew lead did not speak Spanish which added to lack of communication which translates to loss of time and damaged furniture. 2 of the men on the crew were clearly sluggish and ineffective as movers. The worse thing that happened was my brother went up to every mover including the crew lead to show them one specific piece of furniture that was fragile. 10 minutes later the movers had severely damaged the piece.
At the end of the day I paid them half of the bill, I tipped the men in cash because I did not fault them for JK sending them to a job that they were not qualified to perform. I asked for JK to call for the balance after we adjusted the bill for a sub/​par crew and loss of time. This crew may be the exception to the rule, but they were sluggish, inexperienced with antiques and non — antiques (I have pictures to prove it.)
I would not use this company again, not just because it was a bad move and we were sold a bill of goods that JK Moving Services did not deliver, but their attitude toward my complaints after the move could not have been worse. The one that really burned me the most where the Sun doesn’t shine, came from a VP of sales at JK Moving Services was «if the movers were so bad why didn’t you send them home?» Seriously, I’m going to send a crew of movers home and not have anyone to move my elderly mother. I would have moved her myself to avoid all of this, but I am disabled and not able to do the things like moving people’s houses like I could a few years ago.
We insured the furniture that was damaged, so hopefully they will come through with that, and if it is positive I will post a positive review about that.
Bottom line is JK should not be on your list of movers to get an estimate if you are planning a move. BAD EXPERIENCE. And back to Grant, he has been very responsive all the way through, but the people who actually make decisions at JK have not been helpful and have not adjusts my bill. They said if I don’t pay in full that my insurance is voided. That could sound like blackmail, couldn’t it? Respectfully, from my well documented and witnessed experience, AVOID JK MOVING SERVICES

We used JK a few weeks ago. Never again… the estimate they provided to my husband was off by about $ 800.00. A crew of 5 showed up with one person floating around and the second on her cell phone. The movers moved/​drove exceptionally slowly in order to ramp up the price and increase the hours. We tried to call the office/​associate to get help during the move as there was a language barrier with the moving crew. No luck. and no calls back. The company was no help when my husband followed up with them and they charged my card without authorization for a second amount. Do not use them there are lots of much better companies out there.

I was very happy going with JK. I received lots of recommendations to use them for my move from friends and my realtor. The guys showed up on time, were friendly and took great care in protecting our furniture and belongings. On top of that, they were fast and had a good game plan for the optimal way to move things in and out. I could tell they were experienced. I couldn’t ask for anything more.

The packers were always in a rush even though I told them to slow down. I was the only person on the premises supervising the move. In their haste they did a poor inventory of boxes and when those were delivered later I found out too late that a box of my photo equipment was missing! In the unpacking process one of the movers scratched my hardwood table and then had the gall to blame it on my wife. As to the missing box which I only found out the other day and a year after delivery, I will never know what other personal things went missing although just the photo equipment was worth $ 1,000 and a box of amily slides is irreplaceable. Ultimately the measure of a mover is the quality of people they hire. Based on this experience I will never use JK again.

I am disappointed in the delivery part of the move. 1) there was no estimate as to when they would arrive. 2) There was no call in advance of delivery. 3) The delivery date was changed the day before the scheduled delivery and without notice to anyone. 4) They showed up at the end of the day after everyone had accommodated their schedules for the entire day. 5) The delivery people refused to deliver to the other two locations after the first delivery. When I contacted customer service, they gave me nothing but excuses.

We recently used JK and had a good experience. The crew was on schedule and very well trained, when I saw how they worked, I was relieved. Moving can be stressful wondering what fragile items will be broken. Watching the guys pack the truck was impressive. We lost one glass from our stemware. Some minor scratches on dining set.
The quote was very close to actual cost. The area that could be improved is I needed boxes lots of boxes. I would recommend the moving coordinator be in charge of reserving my boxes. When I drove there for boxes they were out?
The coordinator called to tell me the movers will be there at a certain time? Is this really a job? This is like a wedding coordinator telling me when to go to the church!

Initially JK manager came to my house and gave me a quote in a very timely and professional way. The trouble began after hiring them. Could not get in touch with the main contact I was given. He literally never answered an email unless I included his boss on the mail as well. During the move the packers seemed to purposefully do exactly the opposite of what I asked. ie: Art was mishandled and packed without padding (for an international move!). One piece of antique furniture I found balanced precariously on a box and another piece of home made furniture was taken apart even after given specific instructions not to do so.
Communication problems continued throughout the move and the movers on the other end (who were very nice) also told me they hadn’t received all the paperwork from JK and couldn’t get a hold of them either.
I have moved counties four time now and this was BY FAR the worst experience I have had. I would never recommend JK to another person.

Rip off! Bunch of thieves!!! They give you an estimate, and charge you much higher when the job is done. They are deceitful company. Beware people, I’ve heard of crooked company, and they are it!!!

good: I received a quote from them in a timely manner.
Bad: As part of their agreement they make you sign a form stating they will only insure your property at .60 per pound and offer no other insurance for items under $ 20,000. i questioned them about this and they said it was standard in the area. So if you bought a brand new refrigerator and had them move it, it would be insured at .60 lb x roughly 60 lbs. So they would give you $ 36 for your refrigerator if they broke it and could not fix it. I went with somebody else.

JK did an excellent job on our office move. We are a tech company of 30 in the DC area and we could not have asked for a more seamless move. Louis and Daniel did an amazing job and all of our belongings were i a perfect condition. I would refer JK for any office move!

Their guys worked hard but one of them was young and clearly not as trained as the other two. He left two decent sized nicks in the walls of our new home. They also damaged a desk. Although the company was good enough to call us and ask us survey questions about our move — and we told them about the damage — the visit from a handyman to fix said damage that they promised would happen never materialized.
UPDATE: JK sent a very competent handyman who fixed the damage and even left us with a can of touch up paint. Glad to see they corrected the issue.

Through my various jobs, I’ve worked with and around JK Movers for about the past 5 years through the NoVA area. I’ve seen the best… and the worst.
On the good, the movers are on top of their game, professional and on the dot. They’re super efficient, and really impress. I’ve seen them pack up entire office building floors in a matter of hours and unpack it all within the same day. Left me quite in impressed over several dozen moves I’ve coordinated with them while on the job.
On the bad? Well, let’s just my last experience with JK nearly put me in the hospital. They were unloading a truck at work, and one of the JK Movers didn’t bother to pay attention to his surrounding and ultimate ended up ramming a nearly 2,000lbs package into me, causing injury and severely bruising my arm. It left me out of commission for nearly a week. Accidents happen, but the mover didn’t even have the courtesy to apologize or even seem to think it was an issue.
But that was one enmployee, not fully represetative of the entire company.
Things happen though, and were it not for that, I’d easily have no issue giving a higher rating, but I’m satisfied enough when I’ve seen them on the good days to still give them a positive 3 stars given everything I’ve seen in the past.

Lost items that were moved from one location to the next, damaged walls and floors during the move and were not upfront with total costs. This was for a LOCAL move, not interstate.
I’ll have to agree with Ben B., in his review. This wasn’t my first time using JK but it is my last.
The moving crew was unprofessional (had one lady LEAVE the job for 2 hours to return later).
As things were unpacked we found several things that were broken/​damaged. Scuffs,
broken items, missing items, the list goes on and on.
If you do go with them be sure to call their customer service immediately and inform them of ANYTHING that you are not happy with.