FedEx Office Print & Ship Center

Wow. Just went to fed ex in sterling, va and had the worst experience. This guy in training was helping me. And he didn’t know what he was doing. I was patient. But fed ex if your going to have a person training don’t you think you should have another employee helping him also answer the questions he cant. That would be helpful. Thanx.

Don’t ever use this store!
I gave them a try although I usually use UPS store for all my shipping needs (which btw are hundreds of dollars a month as I work from home office)
The two guys inside the store were unfriendly, arrogant — just jerks.,
And when I asked the junior guy to staple my fax for me, he looked at me like OMG you have just insulted my family, and basically pointed to a stapler that was on the counter and said «it’s right here»…
Lord have mercy– if this is a franchise, for shame and good luck because you guys are TERRIBLE — the goal is to make the customer feel appreciated and happy — sorry if I belittled you by asking you to do your damn job!

Came here to print out some PDF files for a birthday party with my husband. We thought we knew how to work the printer but obviously not. We asked the manager for help and he got frustrated with us at first saying that all the ink is probably splattered everywhere in the machine. Towards the end, he tried to figure everything out because we were printing on water resistant water bottle labels and it came out good. Then he even reimburse us for what we paid for already since we messed up several sheets and printed out everything else I needed to print.

I was hesitant to give them a shot based on the reviews listed. However, the manager of the store packaged and rang up my shipment in a pretty fast time frame. Given that he had just packaged up an Akrapovic BMW M5 exhaust for the person in front of me in line, I figured that if they did a solid job wrapping up a few thousand dollars worth of titanium, my shipment would be done well, and it was.
There were only two employees in the store with 14 customers in line, yet I was out in 30 minutes, which I call exceptional given the great work the manager did with packaging the shipments. It helped that their quote was $ 100 cheaper than UPS.
Context: I arrived at 2PM on a Saturday. My expectation when trying to get anything packaged and shipped is that the experience will take at least half an hour; they were on par, and professional. They bested both of the UPS stores around here in the aforementioned areas, so I’ll probably be back.
At the very least, if you get annoyed by waiting in line, there’s a liquor store right next door.

I don’t know what everyone’s complaining about. For a place in a strip mall crammed between a liquor store and a bunch if cell phone stores, this place was alright. I was expecting something terrible on account of everyone else’s reviews, but the guys in there were just fine. No, I wasn’t greeted when I entered, and I didn’t make any new best friends, but come on.
This experience was better than ANY USPS experience I’ve ever had, they helped me when I looked lost, and I was in and out quickly. I will be coming back if I need to.

Walked in to use some tape to wrap up a package. Wrapped it. Put a return sticker on my package. Waited in line to ask a question before sending the package. No one else was there and the chick working pretended I didn’t exist. You can’t get any worse than that when it comes to customer service. Glad I had a prepaid sticker and didn’t have to pay or anything. Good riddance.

yikes the guy working looked at us like an inconvenience. and he was smacking on his gum which really pisses me off!!! i will find a postal annex, or whatever else is in the area, but definitely not a fed ex. plus it’s too expensive. booo !!!