Their customer service is basically nonexistent. My husband and I contacted Favreau Septic for a septic cleaning and check valve replacement. We were shocked when we received the invoice. Little did we know that Favreau Septic only performs the septic cleaning. They hired a 3rd party company to replace the check valve that was over an hour away from our hometown in Princeton, MA! We were on the hook for their travel expenses(this alone accounted for nearly 3 hours of labor, times 2 men!) Had we been notified of this beforehand, we would’ve hired another LOCAL company.
Anissa Z.
Tu valoración: 5 Leominster, MA
We have been in our house for 2 years, so we decided to use the company that did the Title 7 for the house before we purchased i — Favreau Septic. We were blown away with the high level of customer service that they showed. They had records of our septic system and provide quick and clean service. Great work!!!
Randall J.
Tu valoración: 3 Sterling, MA
Overall, the gentleman did a good job of pumping my septic tank. It would have been a very good or excellent experience except for two reasons 1) the man was surly, acting as if he didn’t want to be at my house doing the pumping, and 2) the truck dripped something on the driveway that doesn’t wash off with water. I’d overlook the latter were it not for the former.