Diamond In The Ruff

I had an SUV detailed today at diamond in the Ruff using a Groupon. It was a professional experience and they did a good job. Car was ready in time and they removed all the pet hair that had accumulated over many months (an up charge but they explained it upfront and within the overall price it was reasonable). I was worried about all the negative reviews, but discussed it with the owner and felt he would do a good job, and he did. I don’t know why the other reviews were so negative, even complaining about the location and puddles on the ground, but I would recommend this place.
Mike

Yea they pretty much suck. I purchased Living Social deal for full detail and was very dissatisfied.
I didn’t notice all the missed areas until I got home. Bumper around fog lights were not washed and many areas on the bottom portion of SUV was missed. The inside of my windows weren’t even cleaned what so ever. Still had all my kids finger prints on them.
I still had trash in my SUV that they didn’t even try to discard. Small trash like crumpled up paper and a Halls wrapper. It was very visible so they couldn’t have missed it.
$ 99 for a full detail… I’ll pass on it with them. No customer service or anything. Poorly ran business and service.

Don’t waste your time, as the first reviewer says below…“This place sucks”. The facility itself was in horrible disrepair, it made me feel like I’d gotten lost and ended up in the slums. The detail jobs (yes, 2, mine and my girlfriend’s cars) were anything but, I don’t think I’m allowed enough space here to mention all of the details that were missed. Irony at its’ worst. Thumbs down to Groupon for not checking out the place, or even worse, checking out the place and still issuing a Groupon deal.

So, bought the groupon deal (wish i hadn’t) … went to get my car detailed only to find out when i picked it up that somehow the manage to ruin the paint in my Beemer’s trunk and in the efforts to «fix it» the buff so hard that wore out the clear coat paint…
STAY AWAY FROM THESE PEOPLE…

Bought a Groupon for my husband for $ 99. They barely washed it, didn’t wax it, left dirty streaks on the windows and didn’t even clean the windshield within several inches of the corners. If a 12 year old neighbor kid offered to wash your car for $ 25 and you got it back like this, you’d say… eh, it’s ok, he’s a kid and got it mostly clean, but to call this a detail service? uh-uh…no way. It wasn’t worth the time to drop it off and pick it up.

I only wish these other reviews had been there when I bought my Groupon, as I probably would have skipped this ‘deal’ had I known what others were experiencing… Like the others, I got a so-​so job for my minivan, though the staff were at least friendly to me. I was NOT aware ahead of time of the $ 35 upcharge for things like vacuuming up pet hair – really??? Or that they don’t clean cupholders, glove boxes, etc… at all. Wow… what is DETAILING if you’re not going to do the little nooks and crannies?
I passed on the pet hair vacuuming upcharge, which meant my backseat of my van would not get shampooed. But some things that should not have been missed but were included:
–No cleaning of the inside of the windshield. The last detailer I went to (Speedy Green in Manassas), which was my first time to a detailer, not only cleaned the windshield, but razored off the old adhesive from my SmartTag and Jiffy Lube sticker. I came in thinking everybody does that, but alas, neither was done, and the toeprints from a trip we took last summer were still on the passenger side. :(
–They don’t clean the dashboard, and in my case, the dashboard ‘carpet.’ Again, the other company took it out and vacuumed and shampooed it. This group didn’t seem to even touch it – it was still very dusty. I even had an old dead stinkbug on the dash carpet beforehand, and it was still there when I picked up the car…
Maybe I was just spoiled with Speedy Green, which was truly great. I just wanted to find a place a bit closer to home, but now I’m thinking the hike to Manassas is well worth the trip. Sorry friendly guys, but $ 99 was definitely not a good value for the work performed.

We bought a living social deal for full detail for $ 89. They did a great job on the shampooing, which was the main reason we got the deal. However, they missed a few obvious details in the interior. The exterior wash and wax was horrible and the guy kept blaming it on the cold, windy weather.
Long story short, don’t pay full price for service here. Probably best to go to a business with a better over-​all reputation.

This place sucks. They are an auto detailing shop and really bad at it. They do not have requisite tools necessary to do a complete auto detailing. After I was told my car was done, I had a point out dirt visible inside, which clearly displayed they did not even do a basic vacuum. They wash the car alright but that is a car wash not detailing the car. They have no clue what they are doing. Do not take your car for a detailing job here.

I was very disappointed with my auto detailing. From the initial telephone call, I was greeted with a disinterested employee. He made scheduling an appointment for a cleaning to be a hardcore chore. We finally agreed on a date that was two weeks away. I didn’t receive a reminder phone call, but I didn’t fret over that. After all, I had already paid through living social so if I missed my appointment, I was the only one phased.
When I arrived for my appointment on Saturday morning, the guy at the desk didn’t look up once at me. He pointed to a sign and told me read it. The sign basically just stated they weren’t liable for missing items in the car. I asked him how long it was going to be and he stated 2.5 hours. I had a friend pick me up and then I left my car for service.
Later, the employee called me at 2:43pm and told me that my car was ready and they closed at 2 pm. I was unaware of this, probably because he employee was more interested in pecking at his laptop then giving me any attention when I was in the shop. I told him that he could leave the key in the car and I would pick it up.
Oh baby… when I picked up my car, I was heated! I honestly felt like my car was worse then when I dropped it off. First, the car was parked in a puddle of water. Second, I had streaks on my leather seats. I am praying that my seats aren’t ruined. Third, there was still paper on the floor, as if they didn’t vacuum. Fourth, I had streaks on the window. Really?! And lastly but most importantly, the mats couldn’t have been shampooed or clean because the milkshake that I wasted was still there.
I am so upset, I don’t even want them to redo it. I just want my money back!