Change Is Possible Counseling Services

Fraudulent, shady establishment. Took my son for a first appointment and was told (very rudely) I’d need to bring a copy of my divorce paperwork to show I had custody ! Never in my life have I ever had a request like this, but not a big deal. Called the next week on day of appointment as a courtesy to advise I had to request a copy of paperwork from the court so I wanted to make sure there’d be no issues when I brought my son to his appointment. Was told that they wouldn’t see him and that they’d have to cancel all of the other appointments I had scheduled. On top of refusing to see him, they told me I’d have to pay the $ 75 cancelled appointment fee. I explained that I was not canceling, they were refusing to see him. Asked to speak to the clinical director who apparently is the only person qualified to answer questions, and was told she’d have to call me back. Never received a call back but I did receive a bill in the mail two days later. I was so disheartened that they refused to see my son over some paperwork and then had the nerve to charge me $ 75 for an appointment they refused to honor. Wouldn’t trust this place for anything. Horrible customer service, very unprofessional staff and shady billing practices. Would never trust them to care for the mental well-​being of a stuffed animal, let alone my child. They should be ashamed.