Animal Clinic of Sterling Heights

Horrible. Why would you book 3 same appointments for 3 different patients/​clients at 6:00pm??? I arrived earlier so I can sign some papers. Sat and waited for about 40 minutes… It was already 6:30 and I just left because why would you book me for a certain time but have me sit and wait longer than called for?
What was more rude was when it was 6:20 I approached the front desk and asked what’s going on and the lady in front rudely said «we have 3 doctors on duty, that’s whats going on.» What the hell is that supposed to mean??? 3 doctors sounds plenty to me so IDK what I was supposed to do with that information. Could have told me that there was a shortage of doctors and that the wait is taking longer than usual. Never coming back here again.

I really love this place. The staff is wonderful with my two babies. Always such care and reasonable prices. I highly recommend it, I drive 45 mins to visit this hospital only.
Also, there is a male vet tech with a very large, plump bottom. You should check it out and beware, He knocks a few things over.

My appointment (for a surgical consult for my dog with a cruciate tear) was at 7pm. I arrived at 6:50 and was told the wait would not be long and that there were 4 people ahead of me. At 7:25 I asked if we were next and was told there were still 2 people ahead of me. I informed them I could not wait any longer and would not be back. Everyone I talked to was nice. They just obviously extremely overbook.

Amy (tech) and Dr. Seprak were very empathetic and kind as we said our final goodbyes to our pet of 16 years.

I recently took my animals here for the first time. My only complaint was that they’re so busy: it was difficult to make an appointment. So, be prepared to schedule several weeks out. The facility is lovely. The front desk staff were pleasant, and our routine visit with the vet went well. I was very pleased with the price: extremely reasonable!

I was referred to go here after I purchased my Persian cat. Soon after he developed an eye infection that I thought was an eye ulcer. They got him in that same day. There service was GREAT!!! Very kind and professional. I’ve been going ever since. I now take my dog as well! I love their service as well as their doctors. When my dog was pregnant they were great. I’ve never took them to any other place and I NEVER will!!! Their now 5 and 6 and very healthy and I know it’s due to the care of this wonderful clinic.

Doctors are great, but they seriously overbook. I have never been there and was seen under 30 minutes after my appointment time. Then, in the exam room, I’ve never waited less than 20 minutes. Three times I have told them I’m leaving because of waiting so long.
They are a great vet, but their operations are terrible.

Our rescue uses Dr. Wilson. He does amazing work on some seriously injured & sick dogs. He has saved many dogs that other vets gave up on. He is a really good orthopaedic surgeon. And his prices are reasonable. Some of his staff can be a bit… abrupt.

My goldendoodle puppy started limping at 5 months old. After doing a lot of research on vets and prices, we finally took her to Dr. Wilson at 10 months old. He told us she had elbow dysplasia and would need surgery. The recovery process wasn’t fun, but she is now 18 months old & hasn’t limped in a long time. Dr. Wilson is the best!

We loved Dr Wilson so much, we drove an hour, sometimes longer, to see him. Our bulldog had a typical bulldog-​specific problem, and our neighborhood vet really couldn’t help her. Dr Wilson fixed it in two visits! His «bedside» manner was wonderful, too (if vets have bedside manner). No complains about other vets in the business, nor of any technicians. Also, very reasonable in terms of cost – probably a third of what we paid a vet in Northern Oakland County. Unfortunately, our dog has since passed on (old age, bad heart), but if we ever adopt another one, we will go nowhere else. I recommend Dr. Wilson’s clinic to all my dog-​owner friends and acquaintances.

My husband and I took our Pitbull there and the entire staff was so warm and polite. They treated my ZEUS like he was their puppy. Dr Jamie Jooswick, answered each and every question, she did rush through the appointment as most vets do. Pit bulls have a bad rap, they did not judge, saw how Goofy and playful he was. The prices are very affordable even if you have budget, and most of all the office was clean. I have nothing but good things to say.

2 people told me about this place & about dr. wilson – they said that he was
wonderful & really cared about the animals – also that the prices are reasonable–
my yellow lab needed surgery & of course I brought her here – I was very pleased–
they worked with me financially also – I am very happy I went here – thank you dr. wilson & your fine staff–

I was less than impressed when I called this clinic. Debby answered the phone and immediately placed me on hold for 7 minutes. When she came back to the phone, she was borderline rude as she gave me clipped answers to my questions. When she told me they would have to give me a call back, I wasn’t that upset since that meant getting off the phone with her! The next vet I called had a receptionist that was friendly and helpful… with no waiting on hold to get answers! When Animal Clinic of Sterling Heights FINALLY called me back, the person wasn’t much nicer, asking «well what would you like me to do about the dog?» I wasn’t super impressed with their «soft skills» and wouldn’t take my dogs to a place that doesn’t seem to have time to remember their manners let alone take care of my babies.

I’ve been going to this place for 15 years plus. The vets and techs are always very knowledgeable and helpful. I’m never made to wait very long for my appointment, typically right on time. You can tell they truly want to care for your pet.
They would get five stars from me if only they would not put me on hold every single time I call. It’s always the same thing «animal clinic of Sterling Heights, will you please hold?» and bam, on hold. 15 years, always the same… Every Single Call Ever.

I have taken my dog here since he was a puppy. The prices are reasonable and I have never have had a problem with any of the vets. When you call don’t expect to be able to make an appointment for that week unless its an emergency. The main lobby is always busy so expect a wait. All of this would add up for a 4 star rating except for the fact that a year ago my dog had a large cancerous tumor taken off of his side. The healing process was very rough and included 2 additional surgeries and daily bandage changes. The staff and the 2 vets we worked with were incredible throughout the whole ordeal. I would not take my dog anywhere else.

This place was recommended by NBS Animal Rescue when my parents adopted their 3 year old Morkie. I love that they work with rescues and so I was sold. Last night I took my 15 year old cat and 8 year old dog to the clinic. It’s REALLY busy and loud in the lobby — so be prepared. Not that it’s a bad thing — just not a lot of soft things to absorb the noise. It’s also not surprising becuase the animals are a bit stressed. It’s the vet!
I feel like a dummy because I cannot remember the vet’s name that we saw (I will revise this once I look at the paperwork which I flied away). But she was caring and really went through what both my fur children needed. I just moved back from Los Angeles and they needed a few more things than in Cali. We don’t have to worry about about heartworm out there.
Their prices where very reasonable — I always had sticker shock in LA when I checked out at the vet there. Not here. My pets are worth every penny — but it’s nice when you don’t feel taken advantage of.

Nice new newer mod design office, good pricing, and fairly clean (I think I smell mild bleach in spots most every time I go there (better than urine). Been taking my mini-​schnauz here since 2007. Would have given it five stars if not for a few issues I’ll mention below. Try to get Dr. Adrian Holly on Tues if you can. He’s great. He listens to you and tries to give you info and some options so you can make an informed decision on how to proceed and he does it with a value conscience mindset which I appreciate tremendously. He used to be there more but now he spends most of his time at the new newest office #6 in Oxford that they opened. I’d recommend staying away from the pre-​Madonna, Dr. Trivelloni. And there are 2 tricks to get in quick on essentially a walk-​in (although they claim they’re appt only. I’ll mention one of them: Go on a lousy weather day because they usually get a few cancellations. Be sure to call ahead to check on how busy they are, but that has worked for me in the past. I also like that they’re website has a list with pix and bios of their doctors.
Negatives: Almost always busy. So when you call, expect to almost always get put on hold like Katie G. mentions and expect some of the office workers to have attitudes (I assume because hectic environment. No excuse of course.) Also, because they are so busy, the last time I tried to schedule a «dental» (tooth-​cleaning) for my dog they said they were booked solid for the next 30 days and «due to limitations in their computer system they could not take appointments farther into the future». (I guess.) This leads to the next problem. Since they couldn’t schedule a dental they recommended that I could go to one of their other locations. So I called up their Romeo office to make an appointment. Then I find out they don’t have their computer systems linked together for records so it took a little coaxing to get my records forwarded over to Romeo before I could even schedule the dental appt. (frustrating)

Went here for the first time tonight to take our English Bulldog to see Dr. Wilson, the bulldog specialist. We had to wait for quite a while (40 min or so) at a 7:30 appt on a Wed. night… kind of weird. But, it is worth it to be able to see a doc who’s an expert on bulldogs since they can have lots of weird medical problems. Price was considerably cheaper than our vet back in the Chicago burbs, but I guess that makes sense. We’ll be back!

This building is brand new, I am pretty sure it used to be the old burger king years back. The building is very contemporary and kinda trendy for a vet.
When you call the this vet expect to ALWAYS be put on hold. I was told that they keep the front desk kinda under staffed to keep their cost low. And that is pretty much the major reason I bring my pets here. The service is some what friendly, but very slow. Expect to wait in the lobby for your appointment.
A regular exam only cost $ 24, a fecal exam cost $ 12, a nail cut cost $ 8, a heart worm check is $ 14, and I could keep going on on… but basically the prices are low. The vets always seem to be nice and I have no problem with them. With these great low prices the cost of your time is really worth it.
Maybe if we had places like this for humans a lot more people would go to the doctor… just a thought :-)

I’ve been taking my two dogs here for about 3 years now. They have been in their new building (just to the south of their old location) for a while now. The vets and techs are very nice and helpful. They keep good records and track when you are due for shots. The prices are very good and we have never been caught by surprise by anything.
The only complaint I would have is the wait time. They get you from the waiting room fairly close to your appointment time and pit you in an individual exam room. That’s when the real waiting begins. Sometimes they are reasonable but I have sat there for 30 mins before. Then again I gues it’s like any other doctors office, and when the vet is with you they take their time with you and aren’t trying to rush to their next room.
The facility is clean and new looking. I know when I sit ther with my two dogs they shed like crazy. When I get up you can almost see an outline where I was sitting because of the hair they leave all around. But as I look around I don’t see hair everywhere else, and I know my dogs are not the only ones that shed.
The only other thing is that since it’s off of Van Dyke, you can’t turn left out of the parking lot so you have to do those anoying Michigan lefts (aka a U-​turn).
Overall I will be bringing my dogs here while I still live here and hope to find a place as nice when I move.