Time Warner Cable

It is extremely rare that a company pisses me off to such an extent that I feel the need to Unilocal about it (I’ve only done it once before!). Congratulations Time Warner Cable, you are now #2.
*Sorry for the lengthy rant but I feel the need to spread the word over Time Warner Cable’s shady business practices:
So my parents are moving to a new apartment 3 miles away in the same area code as their current home & for some completely nonsensical reason Time Warner refuses to port over their old phone # (a # that they’ve had for the past 40 years!) because of some ridiculous «rate center» conflict. Currently they have Fios service at their old address which is not offered in the new apt they’re moving to, so they’re forced to switch over to Time Warner Cable if they want to bundle their phone with TV & internet with 1 carrier. A few years ago they once had Time Warner Cable service at their old address before switching over to Fios.
I have spoken with multiple Verizon agents & they have no issues releasing the # on their end to allow TWC to port over to their service & none of them have ever heard of any «rate center» restrictions on their end. I also know someone who was able to keep his 718 # when he moved from Staten Island to Jersey about an hour away with zero issues going in the reverse switching from Time Warner to Verizon. Also have friends who work in the telecommunications industry & they also confirmed they’d have no problems porting a Fios # over to their service at the same location. I could also do the same with Vonage & Google Voice. So why the hell Time Warner is being so difficult here is beyond me!
I’ve already filed a complaint with the FCC over this & have spoken to Time Warner central conflict resolutions dept & they tell me there’s nothing they can do, that Time Warner is not «obligated» by the FCC to agree to port phone #‘s that reside in different rate center zones even if that new address happens to be next door. Looks like Time Warner Cable has come up with their own cute little loophole to bypass FCC regulations that allow consumers to keep their phone #‘s when moving. My guess is TWC wants to hold phone #‘s hostage in the areas they service just in case customers decide to switch back to Verizon at a later date (no doubt over concerns of the crappy service that Time Warner already knows they provide to their own customers based on all the other online reviews I’ve seen!). PRETTY DAMN SHADY BUSINESS PRACTICE IF YOU ASK ME!!! Not sure how FCC allows TWC to get away with this.
So long story short, I am basically being forced to:
A) lose our old phone # & have a new one issued with TWC (argh!)
B) keep the service with Verizon landline phone service at the new apartment (which runs about $ 64/​month) & pay Time Warner Cable non-​bundle pricing for Internet & TV (umm, no)
C) port the phone # over to VOIP internet phone service like Vonage or Google Voice & go with Direct TV for television & Time Warner for internet (3 different bills ugh!)
Did some research online & seems like this phone # porting issue is a common problem that customers have been complaining about with Time Warner for years now, but for some reason they refuse to change their policy. It’s completely nonsensical to me why they would refuse new business over something like this. I’m sure they’ve already lost a ton of new business over this ridiculous policy of theirs, & now they’ll be losing mine. Now I remember why I switched over from Time Warner to Fios in the first place!!!

If you are thinking about getting Time Warner Cable, think twice. Their service is despicable. I have been a customer since 1996. The service itself if awful due to constant interruption to internet, cable and phone. In addition there are a large number of hidden fees on their monthly statements. Today I came home and had no service. When I called, they explained that my service was cancelled because i owed $ 21.19 (twenty one dollars and 19 cents). I have no words to describe how angry I am that I would be treated in this manner. My only words for their leadership team is: Are you really desperate for $ 21.19. This is why my neighbors have moved to FIOS.

I truly wish I can give them no stars, the worst customer service ever. I moved back in April and they came and installed everything at my new place back then, I carried the same equipment over myself and had the triple play for 79.99. I never received my paper bilks in the mail the last few months and have been paying online. I noticed they raised my price online so I called them and told them that I was not receiving my monthly bilks itemizing the fees. They looked it up and still had me living at my old address and never put the transfer through at my new address. This is august now and they send me a bill showing a charge with my old account number, so basically I was charged for having service at both addresses. Called customer service maybe 6 different times, can’t talk to a human, on hold for over an hour each time and then dis connect. No managers are ever available to talk to me. So damn crazy. They even lost my house phone number that I had for over 25 years because I moved 3 blocks away and the transfer was not done right. Now they are charging me more money for the double play than before. I think I need 7 on my side, I’m so disgusted and now have a 300 dollar to pay when I’m on disability and just had basic cable

Happened to be in Staten Island for a show. The facility has some outdated equipment but overall, has a cozy and professional feel. It definitely doesn’t feel like someone’s basement or house; there’s some professionalism here. Staff is also conscientious about making sure people with your show aren’t just wandering around & were friendly to me. The drive here wasn’t even as bad from Queens as I expected.

They are the f… ing worst. If you sign up for a 5% discount you are locked in for two years. I have 5 months left on my contract and I called because I am having financial troubles. I asked for some courtesy, to see if they could at least pro-​rate the penaly since there is only 5 months left on the contract and they refuse to budge. All I want to do is lower my bill, not cancel service altogether, but they will not extend any courtesy. They are a monopoly and they must be stopped from raping their customers.