Staten Island University Hospital South Campus

On a consistent basis a horrible hospital. Unfortunately the lesser of two evils, being RUMC as the other option. Wait times for any area in the hospital are horrendous. Besides the wait, you’re left in the dark about everything, as staff sit and joke about who’s «more attractive» completely disregarding the fact that there are patients in ear shot who are already frustrated at the circumstances. As if being told to come in at 7am for surgery at 9am and still at 10am sitting here with no word on where the surgeon is other than «he’s at a conference with some big vascular specialist speaker», workers wheel over with a squealing rolling stair ladder and proceed to attempt to change the curtains of the bay we’re occupying. The only patient in the whole area and they choose the change our curtain first?! Is that so extremely necessary right now? Mind you they retracted their actions as soon as our annoyance was made apparent. Besides all of this an update to the place is a much in pre-​surgery.

The nicest and most professional blood donor room in New York! It’s cozy and the hours are quite long and convenient!

I’ve never seen such a horrible Emergency department, they surely do not have their shyte together. My 1 year old is being admitted to watch for dehydration and we have been waiting for 2 hours for an appropriate crib. Seriously. We have been here for about 8 hours now. I don’t know why we came here instead of RUMC… If I broke my foot in their parking lot I’d still have someone bring me someplace else.

I give Staten Island University Hospital (North @475 Seaview Ave) 1 star and it’s not because of the way Doctors, Nurses, or Case Management treat you. I’m currently in the hospital now for a bad bone infection in my right foot and I’m getting treated with iv antibiotics. On November 18^th Case Management insisted on sending me to a nursing facility that has gotten bad reviews across the board (everything from being dirty to nurses not giving pills to the wrong patients), so days go by which brings me to today. I express my feeling to Case Management about that particular nursing home and I get «well if you don’t go to Richmond Center nursing home you could face a legal discharge and with also reserve the right to cancel your tv and phone in your room until you leave». So no more then 20 mins later my tv service that i rented for the day was shut off. I feel that Doctors, Nurses, and Case Managers have there noses up in the air because this is a private hospital. Also on 3A where I’m at there is a lady that works behind the desk by the name of Nancy that keeps on hitting the call bell phone and sometimes doesnt tell the PCA’s who just rang there bell. The only reason this hospital is getting 1 star from me is because some of the PCA’s (Cynthia, April, Emily, Molly, Willie, and Evan) are really good at what they do and they treat you with respect instead of having there noses in the air like everyone else. If you can I advise you to try another hospital besides this one even if you have to go to Brooklyn.

If you make it up to a room, the care is OK. The emergency room is hectic. My father was recently admitted due to dehydration. One of the nurses took a blood sample and forgot to hook up his saline solution. My father sat in pain for an hour. Thank goodness the shift changed and Ian, a wonderful, caring nurse, came and attended to my father’s needs.

If I could give zero stars I would. I walked into the ER with a fever, high blood pressure racing heart and face and neck completely swollen crying in pain. I walked out 10 hours later feeling worse. I’ve never experienced such incompetency, arrogance and a lack of courtesy as I did at he SIUH ER. The nurse in triage did not even look in my throat or listen to my lungs to ensure my airway was patent despite my complaint being swelling to neck and face. I was not asked a detailed health history or even when my last period was. I was given a narcotic pain reliever without even a pregnancy test. I repeatedly had to ask for a nurse or a dr. Often waiting 45 minutes or more for pain medication to the point of complete hysterics and that is after spending 2 hours in the waiting room and an hour on a stretcher in a hallway with no acknowledgment. Doctors, nurses, patient care techs, security guards even a charge nurse repeatedly walked by me red faced, crying rocking in pain and not one asked me if I was ok. The CT Scan tRansporter showed more concern for me than the doctor and nurse did. The level of disrespect the nurses and doctors showed one another rolling their eyes behind each other’s backs was an embarrassment to the hospital. To add insult to injury after 10 hours of the resident discharged me still face swollen, heart rate above 100, hypertensive and a fever but he didn’t actually discharge me, he sent the nurse over with the paperwork. When I asked her if he was going to come give me the results of the bloodwork and ct scan she responded «you want to talk to him? Obviously nothing came back or they wouldn’t discharge you» and walked out of the room. Belittled, broken down and feeling worse than when I came in I left crying. After a sleepless night of excruciating pain and swelling I took my chances at another ER. I was in and out of this new ER in less than 3 hours, pain free and swelling almost completely gone. I will never step foot in the SIUH ER and I will urge everyone else not to as well.

I had brain surgery here on Tuesday to remove an astrocytoma. I received wonderful care from every level. Kudos to Dr. Ami Raval and her team!

Everyone in pre-​testing was wonderful… (Registration)Liz
RN Sonia C
& medtech wanda
Thorough, patient & empathetic… As easy as it sounds, this process is very scary but they were very compassionate… All wonderful qualities that everyone in healthcare should have. Thank you Ladies!

I see humans but no humanity…
Worst…hospital…ever…
This place is terrible… but I wish I knew… it was my first time ever at a hospital… me and my family has been treated badly by the staff… and hospitals frist priority should be people comes first… When I had to go to the emergency room the nurses treated me bad… i didn’t have a phone on me and i really wanted to contact someone… nobody bother to acknowledged my request… doctor misdiagnosed me … the hospital staff were rude… I was just treated very, very rudely by my doctor and staff… They just don’t care anymore… And told me to be quite and not move… this made me really anger… They all think they’re God and that they can’t be touched or disciplined… i was extremely dissatisfied and scared… was not comfortable at all… I will never go back to them ! But… i bet they don’t care… They have lots of patients just because theres only two hospitals in staten island… so really limited to choices… Hopefully they will improve on their people skills…

No visitors under 12 years old. Good luck getting babysitting or telling your kids why they can’t visit the new baby or see their family. Deliberately not visitor friendly and obtrusive. Also while waiting in the lobby with my kids watching hospital staff bring their kids in and out with no problems.

Went into the ER for a bad stomach issue, after passing out in the waiting room, I came out 11 hours later with the same issues and a high fever.
Never saw the doctor once, until discharge. Saw a few nurses, and a PA, who seemed to care but that’s it. Also was on a gurney in the hall way for all 11 hours and was told «no more rooms».
I guess it could have been worse but clearly not that good.

The best hope if your in Staten Island… Always busy… Different areas should be reviewed differently…