Staten Island Toyota Service Department

After speaking to Subaru of America office, I went to Bay Ridge Subaru service!
They made me an appointment for my recall and got me in and out within 30 minutes, unlike Manfredi service that would have had me sit all day on a day off,
It was worth the price of the toll to go to bay ridge Subaru service instead of Manfredi.

This place is ALWAYS packed. Doesn’t matter if you have an appointment, you’ll still wait 2 hours for them to top off your fluids and rotate tires. Oh you have have a first thing in the morning appointment? Too bad, 2 hours.

Read the reviews and was hesitant, especially after horrendous experience with Bay Ridge Toyota, but took the plunge. First time in a long time my instincts were right. Went early, no Appt necessary, was introduced to Celia, Service Rep, and the rest was nirvana. Price, time, knowledge, and service all came together for a pleasant experience. She is the best and She can expect me back, God Willing, in another 3 months, Thanks Celia!!!

Every single time I go to Manfredi Subaru service dept I’m there for a minimum 3 hours (that was a quick day). The most labor intensive thing I had done is a tire rotation. The service department opens at 8. Today I got there at 10:30 I expected to be there for hours but before I even got out the car the guy at the door says «your leaving it right?». I responded umm no I just need an oil change. He responded «well they’re not going to get to your car until tomorrow». So I left and probably not going back.
My girlfriend also has a Subaru and services her car here as well. She fell for their «make an appointment» website trap. She made an appointment online and showed up to her appointment on time. When she arrived «everyone is out to lunch» so she left and returned in about a half hour. They told her they were too busy to get to her car that day. (What’s the point of appointments?) She returned the following day and received her service which took her 4 hours (oil change).
Manfredi doesn’t care because they know they have you by the balls because they are the only dealerships on the island. Nobody want to pay tolls to leave the island (which I think are sanity fees now) and be stranded in a different state/​borough while their car is repaired.
Oh almost forgot. As a sad attempt to make you feel good after your painful service experience they throw in a free car wash. I’m pretty sure that they use Brillo because when I got my car back it had more swirl marks that I’ve ever seen. After that I make sure to tell them not to wash my car.
Thanks Manfredi keep up the good work.

Read the bad reviews and feel so sad for them, obviously they did not get to deal with Pepe, Tommy or Cecilla, the nicest friendliest people. I have been bringing my 2001 Echo to them for years. Tommy gets me started as soon as I pull up, then into Cecilla office to find out what needs to be done now, what can wait how much I will spend. This week I had to have some serious work done, they had me picked up by Enterprise, driven to my rental, everything clearly explained. Cecilia kept in touch each day my car was in the shop giving me updates. When I picked it up I was introduced to «ToyotaJoe» who apparently came in when he did not have to so he could give me quality service in the shortest amount of time. When I was about to get into the car, he, very politely, said not yet I’m going to wash it first. I can’t say enough about the quality of the service, when I drove out yesterday I felt like I was driving a new car. Thank you sooo much «Toyota Joe». Pepe I could listen to your Italian Opera all day long, you alwys make things flow so easily. If I ever do purchase a new car it will be from a Manfredi dealership, my family recently leased a Kia from them and they also raved about the way they were treated, so thank you guys you are really appreciated.

If you need to have any body work done on your toyota vehicle I strongly advise you to use another servicing department, other than the one on Staten Island. I recently had to have something done and they told me that I should have my vehicle back within 4 days. I called on the 4^th day and they told me I should have it back 3 or 4 days later. I called them again 4 days later and they told me I needed to give them another day. Finally, I go there to get my car back and I find the old pieces from my car in the back of my car. Then I find there wax all over my car. To top this off, everytime I had to call and ask about my car (which was quit often), they would keep me on hold forever and then I would get disconnected. I would have to call 3 or 4 times before finally speaking to the person in charge of my car. I can honestly say that my next car will not be a toyota based on the experience I had.

If you go to the Manfredi Website, there is a form page to request a service appointment. I filled the page out last Wednesday and never received a reply. Tuesday of this week I tried again, mentioning that this was my second attempt at getting an appointment.
Today, frustrated and fed up, I called to make an appointment. The woman on the other end told me «you don’t need an appointment, just drive right in.» Ahhhh, that would have been nice to see on the website.
Once at the shop, you pull in and park. Then you stand and wait until someone comes to take your keys, record your mileage, and plop a yellow cone with a number on top of your car.
You then proceed into the customer service area (which consists of vending machines, water damaged ceiling tiles, a lone dying plant, stained fabric chairs, a TV tuned to soap operas and turned up too loud, and sad displays of parts available to buy) where you wait until someone yells your number from their office. Good luck hearing it over the blaring TV. Are they too lazy to walk 10 feet to their doorway to politely call your number? The size of their waist-​lines points to yes.
Once you walk into the office, the «service advisor» will pound the keys on his keyboard like a jackhammer. With the forceful «clack» of each keystroke, you begin to wonder if he hates computers or hates his job, or perhaps a bit of both. Maybe he’s just having a bad day. After taking your info, and asking what you are there for (today it was the Basic Service for me), they make you sign a paper and send you back to the waiting area to have a seat in the dingy blue chairs.
While sitting in the waiting area, you are likely to hear: altercations between employees (yelling nice and loud), the calling of a number, the forceful clack of the keystrokes 20 feet behind you, the intercom system from the shop, more yelling between employees, the occasional swear word, loud soap operas/​commercials, and if you listen close enough the exasperated sighs of people just hoping their name is called next so they can leave.
After sitting there for an hour and a half (for a basic oil change and tire rotation) my car was finally ready and I was able to escape. Unfortunately, unlike the last dealership I had my car serviced at, you are not provided with a detailed account of your brake and tire wear. Just an invoice stating everything they did – or were supposed to do – to your car.
Perhaps I am being too harsh; maybe this is how dealer service centers on the east coast are. Or maybe Staten Island is just a bad example. Either way, it is a far cry from the clean, friendly, customer service oriented Service Departments in the Seattle area.