Molly Maid

Worst service ever. I was in a tight spot recently. I was promised that my new apartment would be spic and span and ready for move in. My fiancé and I showed up to a grimy mess.
My new landlord offered to pay for a maid service so I called molly maids. What a mistake. I was very specific on the phone with their customer service as to what I needed done. No problem, she said. I was quoted a price. It seemed high given that the maids wouldn’t need to clean any actual furniture or nick nacks, but since the landlord was paying I agreed. I recieved an email from Sebastian the day before to set up a time. I reconfirmed that their service would be able to clean my windows, walls and cabinets. I was told yes.
Two ladies showed up to clean. I explained in detail what I needed. At that point I was told… oh we can’t clean the oven because you didn’t spray oven cleaner in it last night. I explained that no one had told me I needed to. She also said «oh we don’t wipe down walls» at that point I probably should have told her to leave. But I was in a time crunch so I let them begin. They cleaned for about an hour and a half and then announced they were done. I paid them and they left. It wasn’t until after they left and I started to go through every room I realized what a shitty job they had done. I basically had to do everything over.
I was so upset that I emailed Sebastian, who never even had the decency to reply.
Terrible customer service, even worse cleaning. Do yourself a favor and stay far away. Better yet, set your money on fire. At least you will get some warmth out of it. That’s more than I got

I have used Molly Maids of Staten Island for about 2 years. I have a 2 bedroom apartment, no pets and I am on a fixed schedule with them which gives me a better deal. They are responsible, send me phone and e-​mails reminders, are accomodating if I need to change a date; based on their availability, of course. The first time, I stayed in the house to guide the ladies and tell them my priorities and how I like things done, this have payed off. Whenever I find something they overlook, I let Sebastian know and he makes sure it gets done the next time. Sebastian is pleasant and easy to work with; he accomodates my needs, even need of keeping the same ladies or switch around. Here and there I notice one lady is more thorough that others. It’s a reliable service and that’s important to me.

I’ve been using Molly Maids for about 2 months now and I think they are great. They show up on time and yes they are fast but they do a really good job. I have a dog that sheds alot and I rarely find a hair after they finish. The girls are pleasant and friendly.

I have employed Molly Maids to clean my office for about a year now, and have been very satisfied with the service. They are reliable, conscientious, and thorough. The carpets and floors are clean enough to eat off of, and they are very careful to dust around knick-​knacks without damage. Nothing broken yet!!! I know the cleaning crew they send every week by name — when I am not here with them, they leave notes for me!
Scott Brustein

I will first say that the woman on the phone seemed to be very nice and explained the services that they offer– basically 100.00 an hour for 2 people. What was annoying is that she never called back to confirm the appointment, after she stated she would. She was flustered when I wouldn’t give my credit card number to her over the phone. Why would she need it, if I was paying cash or check– which it states clearly on the Molly Maid website? I feel it was a very shady dealing…

Molly maids services are not good. They hire hood rats that come to your door step and do half a** jobs. They try to speed thru the job so they can hurry out so they can go to the job. They mop your floor with one bucket of water and do not change the water so they basically mopping your house with dirty water. Some of the maids attitude is disgusting and almost scary. The owner/​manager is very disrespectful and call clients b**** when clients complain during the morning meetings to the crew. He treats his crews as if this is the only job in the world and its a privilege working for him. A job is a job but he shouldn’t treat women as if they so lucky to have molly Maid job. P. s the workers aren’t so detailed as you may think they are.

I recently employed Molly Maid to clean my basement apartment. It is roughly 1000 sq. feet. I have two cats and they shed quite a bit. It also gets quite dusty as dust settles. I have terrible allergies and wanted a hearty spring cleaning. At $ 98 an hour I was under the impression that I would receive this. I also felt reassured after speaking with Molly Maid on the phone and having the service explained to me that they were the perfect fit for the job. Unfortunately, I was severely mistaken.
I arrived home to floors that still had dust and cat hair, a bathroom sink that still had toothpaste on it, counter tops that visibly still had smudges and a bathroom floor that still had hair and baby powder. I am aware that my space was on the larger side and needed some work but that was the reason I chose Molly Maid and elected to pay an astronomical hourly fee– because I thought they would be able to handle it. They clearly could not. They also shut the door to the laundry room where my cats litter box is located. Needless to say I arrived home from work to a bigger mess then I left with. Unacceptable.
Save yourself this crazy fee and try to find a local cleaning lady. From experience I can now say they do a much better job. I will be going that route from now on unless I am in the mood to waste $ 98. I implore you to do the same.