In Phase Fashions

I can not even give one star to this store from the moment we walked in it was horrible. My daughter and I walked into the store at 5:15 pm all the way from brooklyn and were told we had 5 minutes to find a dress when they closed at 6:00. We proceeded to try on some dresses and the lady that was helping us said this is the last one honey I need some wine and I have a date. Please don’t shop here terrible customer service.

I came all the way from Brooklyn to this store, they have gorgeous dresses with not so bad prices. The ladies working there are wonderful except for the women with the f***** up bob hair cut (red hair with blonde highlights done go together), she was so rude did not want to help me until she saw my 800 $ dress receipt, that’s when she gave me the «hello sweetie let me get your dress right now». I put this all to the side because I did not want a horrible experience and just wanted to get out of there as quickly as I could.
But what really made me write this review is the tailor in the store. If you want your dress to look like it was not cut up by a 10 year old then take it somewhere else. I needed to get a corset added and the string she used looked just like a shoelace. The eyelets where to big and all a different size, also tried to charge me 180 $ for a hem of a 1 layer dress. DO NOT GET YOUR DRESS TAILORED HERE.

This past week I went looking with my mother for a dress to wear for my wedding, as we were looking around I heard the sales woman «state» to another woman don’t look at the Prom dress section. This caught both my mom and I off guard, we listened as the sales woman said «unless you think you have the body to wear them.» That being said, I walked right out. I felt the need to post this because the woman was in better shape then most girls who are looking for prom dresses. I hope she walked out as well, she looked lost for words. I will never return…

HORRIBLE does not begin to explain the level of service in this «establishment». 1 star is 1 star too many. Rip off artists at its finest! I will be sending in an official complaint to the better business bureau regarding my experience.
After finishing my fitting for an engagement dress 1 store down I decided to check out shoes in this store. I found a pair that I thought would go well so I purchased them and took them back to my dress store to try it on all together. The color tint of the shoes didn’t match well so I went back for a refund within 10 MINUTES.
Walking back in felt like a scene from pretty woman with the nasty sales associate except these women are in their 50s desperately trying to hang onto their youth. They remembered me because I was the only person in the store at the time (probably because they made a similar impression on all of Staten Island).
They informed me there are no refunds & only exchanges. This was the first time any mention of their policy was provided. The receipt given to me AFTER my card was swiped had this printed on the bottom. She then pointed to a sign that was no where in general sight to an unsuspecting customer.
The sales women knew well enough to inform me «not to walk off of the rug» when trying on the shoes but failed to share their store policy when I decided to buy them. The women ringing up my transaction also passed on the opportunity to make mention of their no refund policy. I guess they were too busy cackling to each other and forgot. The money lost isn’t half as bad as the customer service… or lack there of.
I recommend going a couple stores down to Ivory co. where the sales team/​owner are amazing!

The worst ever !!! As a native staten islander I always like to keep my business on the lane. I couldn’t believe how I was treated. There was only one woman willing to help me. The other sales women were less then interested. I’m sorry to say that I will never go back there again

They have a really nice selection if dresses, not bad prices, and the sales people don’t jump and hover on you the minute you walk through the door. I felt very comfortable looking around.

HORRIBLE!!! This place is horrible. The people working there were extremely rude and presumptuous. I will never go back again.
However, Emily’s is DEFINITELY a place to go for any occasion.

I stopped into In Phase last wek to check over the selection. I had purchased a gown online, for my son’s wedding in August, but didn’t love it. I tried on several desses and finally chose a dress, that I really liked, but when I got home, my son hated it. I called the store and Ms A told me not to worry, just come in next week and choose another. I went back today, and met with Ms D, who was AMAZING. She too was recently a MOG, and told me I WAS A SPECIAL person that day, not to be shoved in the back seat. She was so patient and just as determined to find me the right dress, as I was. I have never been let down at this store, and I have been shopping there for years. The price ranges vary for all budgets. I can’t wait for my alteration day!

They do have a wide variety of dresses, coordinated by color and age. The prices are the least expensive than other stores in the area. Browsing, you can definitely find something to capture your eye, but not necessarily purchase. The displays in the window are always nice. The associates are okay and can be pushy, but others are nice and will be honest with you. It can be hit or miss, but definitely a place to check out for ideas.

I get a lot of my dresses from this store because they are the least expensive on New Dorp Lane & they do have a nice selection. For the most part the workers are pretty helpful when I shop here. Sometimes they can be a bit on top of you which I really hate when I’m browsing, but when I need help they’re there. They have a really nice selection of jewelry. I even purchased earrings & a bracelet from here for my wedding day & all of my bridesmaids jewelry.

RUN dont walk out of this place, DONT go in… This was the first place I looked for my gown. I choose one, it was a Sunday, but after I left I realized that I did not want to wear the same dress color again for my second sons wedding. I called them up and was told «NO REFUNDS» only a credit. I had to put ½ down. They never mentioned it to me, but it was on the receipt. It was a Sunday so they could not order it yet and it was only 2 hours after my deposit. Anyway, I «settled» for another dress. My husband needed to use the the bathroom and was told he could not. (i already had the dress) not good business. Now I go for a fitting and needed to use the rest room and was told the same thing. I said Hay I have to go, I just came from work, and they let me telling me «dont say nothing to anyone» «WHAT» anyway, the seamstress was 30 minutes late and it seemed like the norm from what I saw. As I waited a customer called and was asking about a purchase, one lady hands the phone to the other and says to the customer «Im not sure who you were talking to» to the customer but pointing to the other lady sitting there indicating it was her. Hmmmm something fishy. Than I get fitted and when I go to pay, I was told $ 130.00 WHAT it was just a satin gown no beads. AND I had to pay CASH. I had beaded gowns altered at ½ that cost. I had no clue they would have charged that much, they told me it goes straight to the seamstress. When I went to pick up my dress and try it on, I told the seamstress it was A LOT of money, so she took of 30.00 big deal. Anyway, this is a shaddy place if I ever saw one and waited till I got my dress to write this. STAY AWAY. BTW this is the fourth gown I needed for our childrens wedding and its sad I had to SETTLE.

This store has a bunch of rude people in there whom I do not trust. They sold us a purse that they said was swarski crystal and is guaranteed for life, and that it will come with paperwork. When it came in, it did not have any paperwork or anything to signify that it was Swarski. However due to their horrible return policy we cannot return it.

So if you want to get a dress from this place, go ahead and do so. They have a wonderful selection of evening gown, MOB, and bridesmaids dresses. But whatever you do, DO NOT use their seamstress services.
They messed up a $ 500 gown with a promise to fix it… I sure hope they will