Hertz Rent A Car

Very Professional staff. Cars delivered on time with no messing around. I’d say 15 – 20 minutes to pick up your care and leave. Their rates are hit and miss so I always shop around for better daily rates. It’s close to my house so it’s a plus.

Easier than I thought!
After having my car hit hard by a driver that ran a red light and not having rental insurance… I looked for a cheap car rental deal on
. This was the only place came across that offered compact car for $ 27/​day. I read the reviews about this Hertz location and all were one star/​very bad. But considering the price, I gave it a go.
Communication: Since the first time I called, then to extend the rental and finally when I dropped off the car the customer service was genuine and polite.
Cars: I didn’t look at all the selections but for a compact car and I got a brand new Ford Focus 2015, very clean with a full tank. Drove great.
Payment: the payment was easy, all charged to the card. When I needed to extend the rental I simply called ahead of time and let them know. It was charged for each week and I was informed that if I bring it back earlier the payment returns to the card.
However, I misheard the return date over the phone and returned the rental a few days too late. There is a fee of $ 37 for late returns. I explained to the manager that I even wrote the misheard date in my calendar and that I’m sorry for the late return but he said there was «nothing he could do about the late fee». Which kinda turns Great customer service to Good customer services. Considering how much out of pocket expenses I as going through while my car was in the shop for a month, I thought maybe he would waive it.
Other than that, I’d still recommend this place.
Cons: Location; not easy to get to by public transport when coming from Brooklyn

Warning! Warning! Don’t choose the PAY NOW option. They will charge you $ 100 if you cancel within 24 hours and $ 50 if you cancel after 24 hours. Go with another rental car company that doesn’t have that option.

So I’m very torn on how to review Hertz. I feel I didn’t have a good experience with Hertz in general, but it’s not this specific location that really ruined the experience although this is where I did rent for 2 weeks. First, I had to rent due to someone hitting my car and this is the company they deal with. I had so much trouble dealing with Hertz in general I almost considered telling the insurance company that I can’t do business with them. The insurance company gave me a claim number and told me to contact Hertz. So I called this location and the man on the other end immediately tried to sell me coverage. That insulted me due to the fact that I am only renting because I was hit and should not be paying anything. Then he told me the insurance company should be calling them directly. So I called the insurance company and they called them. I called Hertz again after the insurance company called and they said they needed all the information again. So I gave it again. Then later that night a central office from Hertz called me around 730. She wanted all the information again and was very snide. I told her I want a car comparable to mine, as the insurance company told me I’d get, and she rudely said it is not stated that I am entitled to that so I can’t have it. I also said Hertz agreed to meet me at the body shop. She used her sarcastic tone to ask me if I’d like that courtesy. By now I was fed up. We finally hung up and I called that week to confirm the vehicle, again. They claimed they had no record!!! I called my insurance again to confirm a comparable vehicle and to let Hertz know that I am fed up with their customer service and miscommunications. Finally, I called this location and everything was confirmed! So the professional Hertz representative picked me up at the auto body and brought me back to the shop to fill out paper work. Come on, Hertz. In this day other car rentals I’ve dealt with do not make me go across the island back to the shop. Who has that time? The representative that drove me was very good. He rented me a vehicle comparable to my own. So I get near my house and it starts raining. I put on the rear wiper and it almost falls off! It’s broke! I call them and they told me I’ll have to go back to the shop! I asked if they could meet me at my job to swap vehicles and they said no. Once again, who has that time? I already had to stop at the gas station since they rented me a car with a quarter tank of gas. Needless to say I left all the garbage I found in the backseat pockets and made a mental note to avoid Hertz at all costs. The 2 stars you ask? The gentleman who I dealt directly with at this location for the pick up and drop off was professional and courteous so I hate to place all blame on this location. It’s more of an overall review of Hertz in general.
I had to update this and change it to one star, which I really felt it deserved. Being that I got charges for tolls from Hertz when I used my EZPass and now have to deal with proving that to Hertz. Two thumbs down, Hertz! What a headache.