Enterprise Rent-A-Car

This was the second time in a month that I rented a car in the Tottenville office. They were very helpful and professional. The car was clean and in excellent condition. I already plan to rent with them again.

The experience I had dealing with this location was quite pleasant when I rented a car. The staff were very young and capable.
I don’t remember the name of the associate, but she was great to deal with and got me into the car that I wanted.
Downfall
I returned the car to find out they charged me 100.00 dollars more than I agreed to pay.
(They fixed it after 20 minutes of discussion)
My transponder did not register a toll.
I called immediately and was told to call within 7 days of receiving a citation letter to straighten it out or a full toll price plus an administrative fee will be assessed.
The letter went to my old address.
I called 8 days later because my mail was forwarded and I received it today.
This is the umpteenth time this has happened.
I must have rented 20 – 30 times with Enterprise since moving 5 years ago, always giving my new address which is on my license.
I had to spend another 20 minutes on the phone with the Enterprise violation number.
They waived the administration fee but still charged me 9.50 more than I normally pay for the toll.
Hopefully, someday, they will get this right.
All in all, I would still rent from them again.

Seamless pickup and drop off
Very friendly young staff of employees
Enterprise develops some excellent young talent to add to the work force. For a small location they have an excellent variety of vehicles to choose from.
The free pickup and drop off service is a service I value.

So. Where to start. I got into a minor fender bender not my fault I swear! I brought my car to Barry’s to be fixed which they did a great job anyway They had a rep from this enterprise there to assist me to get into a rental. I wasn’t paying the other guy was but they told me I needed to give a credit card and they would put a 50 dollar authorization just in case. I said okay I got home to find they charged 150 dollars to my card. I called right away and checked it a couple days later and they switched it to a 50 charge. They told me it would be just an authorization hold way different! Well I brought the car back to Barry’s like they told me to on Tuesday and they charged Geico till Thursday when they decided to go pick it up and the 50 dollar Charge is still on my card. They still haven’t taken it off. THEY ARE THE BIGGEST SCAMMERS! Don’t give them your credit card! Now I have to dispute the charge… To top it off the cars not in good conditions they are falling apart.

The employees here are so nice!!! Walked in and everyone was so friendly and attentive.