Bob Mims Heating & Air Conditioning

I was referred by a good friend to Bob Mims to fix my A/​C and heating unit. I have not worked with them before and I was told they are reasonable priced. If I can give a negative star to Bob Mims company, I would. The first time I called to schedule an appointment, I told my situation to the guy who answered the phone. I said I am a new customer and never work with them before, so I do not have an account. So he scheduled my appointment on a Friday. 2 days later when I called to see if they have earlier appointment, a lady picked up the call, and she said I do not have an account and she does not see I have an appointment. I told her again I am a new customer, then of course I do not have an account yet with them. After 10 minute talk, she finally put me in for a Thursday appointment. I am fine with it.
Today when I called (and thank God that I called), the same lady picked up the call and she said she doesn’t see I have an appointment, and I do not have an account. Lady, use your brain. How can someone never work with you have an account??? I am NEW!!! How many times I need to explain to you such a simple concept that even a 5 year old kid can understand??? At the end she said she can’t find anyone for me for Thursday (which is supposed to be my appointment day) and I have to wait for another week. I am glad I called otherwise I would have to wait in the house and no one is going to show up.
So I got off the phone. I will never work with such a company. I gave them two chances and they just messed them up. If they hire someone who can’t even handle simple task like appointment scheduling, I really can’t trust the technician they hire. I do not care how reasonable their price is. If I have to go through 5 phone calls and still can’t get myself an appointment, I won’t even care if they offer their service for free.
My last suggest for them: please hire someone who is professional and more important, has a brain!

Shop around if you need a basic Freon load. Jason B. (service tech) comes and gives you a big story on how the government has caused the price to sky rocket by limiting supply. I take it at face value — stupid thing to do when you live on Staten Island, Anyway as he is filling it I Google and find it selling on Amazon at about $ 10 per lb. Their price $ 160 for the first pound and $ 118 for each pound after that. So I tell the budding young Economist this his response is that you can’t buy it without a license. So these absurd rates have nothing to do with the government but the reality of local certified groups like Mim controlling the supply. On to the game, Jason remained very quiet knowing caught in the act. But I paid and learned my lesson. Learn yours and make them state ahead what it is a get bidding contest on that basis.