The UPS Store

Sam is awesome. First time I met him I was a bit taken back and thought he brushed me off when I delivered a package. But I think that’s just his demeanor. I’ve been going to him for about 3 years and he’s very nice. He’s always packages my items properly, has helped me scan documents and has faxed things regularly for me. I’ve never had a problem with anything I’ve taken to him.

Rude service rep, doesn’t take credit cards, charges at his own discretion and also not very helpful at all. Wouldn’t recommend even to my worst enemy.

Nice guy name Sam, I like him he’s chill. I guess i caught him on a bad day but he’s been giving good services!

I only come here once a semester to return my textbooks, but every time I have the same gentleman is working and he is always extremely professional as well as polite! I always have to buy boxes because I misplace the ones my textbooks came in, but they’re super inexpensive there! Definitely recommend for all of your shipping needs!

Although I didn’t ship my items here, Sam helped me save about $ 10 on shipping. He greeted me when I came in and even has regulars that greet him by name as well. He’s been around this long for a reason

The guy used to be a bit grumpy but over the years he’s either lightened up or I got used to it. Whatever it is, he’s quick and fairly priced.

I had to return a $ 120 pedestal fan back for service repair and decided to use this location.
Instead of shipping the entire fan, I only shipped the top part which contained the fan /​motor, etc etc.
I told them that this product needs to be protected, with bubble wrap, popcorn etc etc. It’s a $ 100 fan. Line was busy so he told me to just leave it there and he’ll pack it up.
I paid about $ 30 to pack it. (box + packaging). Shipping was paid for through warranty.
Once the service center received the fan. It was damaged. The housing cracked, the front plastic cover was heavily scratched and the metal fan housing was bent everywhere. (I picked up the fan at the repair center in Lake Forrest, they were to scared to use UPS to ship it back to me).
The repair center paid for the new housing so the repairs was still covered under warranty.
When I got the fan back, it looked 10 years old and beat up pretty bad. Scratches all over. Thanks UPS.
I guess that’s what UPS stands for. «U PUT SCRATCHES».

Doesn’t even deserve one star, and this is why.
Simply continuing to be rude (see his reviews on Google Maps) for the last few years.
Not interested in making business and not interested to have a conversation, you know why? BECAUSE HE DOESN’T SPEAK ENGLISH !
Me and my colleague called him twice, he answers then hangs up for no reason before even knowing what you want. And before he hangs up he says one thing: Not Authorized ! Don’t ask me why, but it seems this is the only thing he knows in English.
Advice: stay away, not a gentleman, nor a businessman.