Jiffy Lube

I thought I could trust these people, I wanted to trust these people, but now I can’t. I’ve been to this location multiple times over the last 5 years for oil changes, and all seemed well. This changed today. I took my car to a different mechanic for an oil change this afternoon, and they came back out and showed me my air cabin filter. Someone had apparently «cut the filter to fit» instead of actually using the model that belonged in my car. They did a terrible job. There were gaps all along the sides of the filter, which obviously negates any point in having a filter in the first place. This was the filter that I paid $ 50 to have replaced by Jiffy Lube in November 2015. After my oil change was finished, I went to Jiffy Lube with the faulty filter intact to place my complaint. I told them what my mechanic said and was told «mechanics will always complain about other mechanics». When the filter was removed, I looked at it again seeing the obvious gaps around the edges as the tech held it. As he started looking on the shelves for a new filter he then said «You saw it, and there weren’t any gaps». Excuse me? Do I need to define what a «gap» is? He pulled multiple filters off the shelves, all the wrong size, before he even bothered to look up the model number. As he continued looking he says «sometimes the filters do need to be cut to fit». I was literally standing next to him staring at multiple shelves of air cabin filters with different model numbers that correspond to different cars. If you don’t have the filter to fit my car, then don’t sell me a filter. If you feel the need to sell me one, then get me the right one. Easy as that. It’s hard enough as a female to find a mechanic that won’t take you for a ride. I don’t appreciate being lied to, and I’m thankful I hadn’t purchased any of their repair services. I will not be returning.

Dont go to this location. Yes, all Jiffy Lubes upsell, and it is really an abrasive, condescending, patronizing, demoralizing experience to go to Jiffy Lube for this reason alone. At the Central Ave location, though, it is even worse. Very poor customer service. The guy at the register quite literally exudes hatred for his job and his customers from his pores.

Unfortunately you can’t give less than one star or I would have. Stay away — there are plenty of other reputable places that have good customer service — something this place doesn’t have. I arrived a few minutes before opening and they couldn’t be bothered with me. It was more important for them to walk around with their hands in their pockets then to help me (3 of them sat and stared through the bay window and 1 actually waved me off, so I left). I work within walking distance and just wanted to drop off my car so they would have time to work on it without me sitting over them waiting. They didn’t even want to listen to me. Their loss because now my coworkers and everyone else I know are aware of how they treat their customers.

Not happy. Came in with my $ 19.99 oil change coupon which I presented up front and said I wanted the basic oil change.
After waiting 20 min, I was called out and he said that I really needed to put synthetic oil in my car, and that would be the $ 80 oil change. Told me if I didn’t I could void my warranty. I said that’s fine I’ll just take it to Honda. He then told me unfortunately they already drained the oil. So after some negotiating I was down to $ 50 but that is still more than I would have paid at Honda.
Feels like the old bait and switch. I won’t be back and I’ll make sure everyone knows not to go here.

Tallahassee has its own chain of oil change companies (SuperLube) that I have been going to for years, but not being there I needed a new place to check out. Jiffy Lube is near my college campus and is a name I recognized– so it won first pick. I wasn’t disappointed and have been back every six months since then.
I drive an old car that has seen better days. Because of that I try to maintain it to the best of my ability. The staff at Jiffy Lube are always able to see my car, change the oil, make suggestions of what needs updating, and get it done quickly. They do not seem to be dishonest or to push unnecessary car maintenance– which is a nice change from some places I have been to before. I would be happy to recommend to anyone as a place to get your car serviced.
The staff are also always willing to assist with any discounts or sales that might be taking place. I have been there three times now and three times they have helped me save money with a coupon lowering the standard price.
The only draw back with this location is the very small waiting room. If someone stops by with a passenger in their car then the room quickly fills up and cannot offer enough space for everyone to relax and wait on their oil change. But this is a small discomfort when dealing with honest car maintenance folks.

My husband and I was out today and my vehicle needed a oil change. We went to Jiffy Lube and was pleasantly surprised at the quick wonderful service we had there today. So many times you go to these types of places and it can be a horror story.
The staff was quick and courtesy. They advised of what was needed on my vehicle without going through a hard sell of you need this and that.
At check out time, we were advised that because my husband was military, we also were entitle to a discount. What a great surprise. We will be back with all our vehicles for our oil change needs.

Not worth your time. Liars. I bought my vehicle in July with everything checked out at the dealership prior to purchasing. These guys wanted me to have all these filter put in, tires rotated, and every liquid put in possible.
Even with that all aside, as I was leaving I noticed my tire pressure light was on. I turned off my car and went in to complain. He told me to my face it takes a few miles to go off or I will need to have the dealership reset it.
(2 months ago I filled up a tire with air at a gas station and it went off when I turned my car back in)
I only came to this location because my girlfriend gave me a groupon which still ended up costing $ 45.28 + ($ 20)groupon. It just isn’t a good deal by non trustworthy people.

Service was quick and the customer service was great!
They were informative and took very good care of my car.

These guys made things right after my previous visit there the district manager contacted me back in regards to the complaint that I had left and sent me a gift card up to $ 20 over the original amount that I spent in order to compensate me for my time as well as the amount that I spent there that is good business indeed however I don’t think that it was necessary but I will continue coming here because I was taken seriously and was given a business apology.

This place is an absolute ripoff. When you go in for an advertised low price oil change, they end up upcharging you for things you did not ask for. They always pull out dirty filters, likely not yours, and if you so much as grunt, they will replace your filters and charge you three times more than any other place in town. In addition, they put in «nicer» oil to «help you out.» In reality, this oil only lasts as long as the normal/​cheap stuff. In the end, you will pay over $ 100 for a $ 15 service.
I would like to add that I felt incredibly taken advantage of as a young female, but as it turns out they are equal opportunity swindlers, and did the same song and dance with my boyfriend. Again, given the option of going to Jiffy Lube or letting my car run out of oil, I would chose the later. After all, it is probably cheaper to replace my whole engine than to get an «oil change» at this Jiffy Lube.

I’ve never liked Jiffy Lube but my boyfriend bought me a Groupon there as a gift. They always up-​sell you services you don’t need & when I told them I just wanted what my Groupon covered, they said they already started putting the high milage oil in (which I had to pay more for). I think the company forces the the sales tactics but I think the employees just don’t listen! I will never go back to any Jiffy Lube!

Super helpful and quick! I will not be going to any other location! Nicest people ever at this one!

Nick was extremely helpful and thoroughly explained any and all of the computer readings. I didn’t feel like they were pushing any kind of services on me, but he did inform me based on my mileage & use that I would need some spark plug services soon (again based on the computer readings). These guys were quick and thorough. I will be going back not only for our family’s other car, but returning as a faithful customer with my car. They even roll out a little red carpet as you enter your car so that you don’t get any dirt or grease on the newly vacuumed floors (came with the oil change). Keep up the awesome work guys!

my comment to them online:
Been a customer of Jiffy Lube for probably over 20 years. My son just dropped his car off for service before driving back 2 ½ hrs to college so wanted to be sure all was good. He called me when he saw the tech doing the oil service out of concern. He told me it was a very new guy so the other guy was watching and helping him. I asked the older tech to please check everything because my son had a long drive right after. He asked me where we had it serviced last since the oil filter was wrong. It was the same location! Now I’m even more worried.
I also told him once the nut loosened on the way home and I barely made it back in time so please double check that. As we’re leaving, I asked my son if he saw him check the tires and he said no (another reason we brought it in for service). The manager came out and told the new tech he needs to do that (this is 4:30 pm — what has he been doing all day?. He does the first tire and the mgr says what psi did you do? He replies 45. I told him it’s probably 32 – 34, and the manager tells him to check the door sticker. He yells back 60 (wtf?). He’s reading the wrong area. He removes air and does the others. It was obvious he didn’t clean the exterior windows except the front so I asked my son after, who told me when he got gas just prior, my son cleaned the front window. Not vacuumed either but we’re not going back for this, or probably again. He told me he could get it done better and for less at Jiffy Lube or other near his school.
Also, the kid told my son at the start it was his first day so my son asked the manager at the start if he could check everything, and the manager said he is shadowing and we are both watching him. It also was not busy and just 1 other car when I got there.
Time to redo your «pledge» — I thought this would be the place to trust but too many employee changes with inadequate supervision. I need to trust an auto place for my family (4 cars).
I give 1 star for today but gave 2 for previous better experiences (asking them to do the windows or vacuum is a common experience that shouldn’t have to be done when they always show it as done on the invoice).

For $ 37.99 (Signature Service) The guys of Jiffy Lube will change your oil, swap out your oil/​air filter. check wiper blades, vacuum the floor, wash exterior windows, check the other car fluids and replace if necessary, check tire pressure, light bulbs and dispose of any old oil. I had a chance to ask the two other people waiting on their vehicles if they’d used J.L. before. Yes, and they were happy with the service. I was out of there in 15 minutes and they honored the on-​line coupon for $ 10.00 off! There was a woman complaining to Derek about ‘hiring a small-​claims lawyer’ as I was leaving. not sure what that was about but I was satisfied!

A childhood spent on the streets of NYC has tuned my ears to a very specific set of frequencies. I can tell, just by the screech of the wheels on the rails, if a subway is coming too fast into the station. I can, without looking, tell how close the taxi is getting to the rear wheel of my bike, and figure out when to turn to avoid disaster. Having driven cars for only five years, and even then just intermittently, I can’t yet tell when my engine needs love. That’s why there’s jiffy lube.
You drive up to the garage and park on the arrow. Get out of the car, they put down their paper mat (to prevent dirtying your interior), drive it in, and give you fresh coffee. Ten minutes later they top off all your fluids, swap your oil, filters, etc. It’s not a full diagnostic, but it cost me twenty five bucks (I brought my own oil, but they’ve got a full line of penzoil products), exposed me to some friendly folks, and made my car sound better, at least to someone’s ears.
In reality, I could change the oil myself, but where would I put the old stuff? Disposal costs alone make jiffy lube a good deal, at least until I stop caring about the environment.
My bike, on the other hand, has not needed an oil change yet, and I’ve put several thousand miles on it.