Banfield Pet Hospital

These folks were so great when my bailey passed. I was so distraught. They told me to bring him in and we will discuss it. We did and again, They were wonderful. It is a ways for me to travel but the compassion they showed me with my deceased bailey makes me going to switch the care of my pets to here. Thank you Sharon wow you were exceptional. it helps to know you care so much. Makes a dent in the sorrow of my baileys transition.

Banfield Pet Hospital-​I came in Monday 3÷21÷16 for my dog Cody to get a Rabies shot updated. I like that the Vaccines is good for 3 years, saves me money compared to other places. Edina, did a very good job keeping Cody calm down as she’s see him nervous about going there. Doc. Jonathan is very nice guy, he explain it to me what Cody needs to keep him healthy and live longer. I bring Cody there at Grooming Salon once in a while when I can’t do it. & Shop dog food in Petsmart. Banfield Pet Hospital is my Go To Vet place. I will be coming back very soon

They supposedly open at 9am. It is now 9:09 and I’m still getting the automated message that says they are closed.

update… The head vet contacted me, talked about the situtation. I was asked to come in again, I had to pay another office visit fee which I don’t agree with but at least she has the anti– inflammatory and an antibiotic.
Wow…I should have read the reviews before I brought my dog in for something other than shots.
First issue was when I called and asked about weekend fees and or fees, I was told there were none.
I bring my girl in and they tell me there’s a $ 35 fee. I discussed with assistant and the vet dropped the fee.
Now on to the serious issues, I brought my dog Cali in because she’s been limping. I received a call suggesting she get x-​rays because she could possibly have cancer due to swollen lymph nodes, her leg was a little swollen according to the vet and she wasn’t indicating she was in pain. Due to fear of cancer I said yes to the $ 330 xray. The vet called me back to let me know that it didn’t look like cancer and she wasn’t sure what the issue was. She said maybe it was some illness due to a tick but she asked if she’s had a heart worm test, which she has so the vet said that usually shows up. So she gave me options, anti-​inflammatory, tramadol for some antibiotic that would cover various things. I decided to go with anti-​inflammatory and tramadol first. The vet side OK and that we would monitor it, she was going to go over the xray and show me where she was swollen.
I receive a call telling me they were closed and if I could make payment over the phone. They knew Cali was being grommer so I’m not sure why they didn’t tell me they closed before the groomer or why they didn’t call before they closed. Well by the time I got the Vet left, so there was no one to go over the xray. To top it off there was just a pain med, I explained to young lady what we decided. She called the vet and the vet said she never said to give Cali an anti-​inflammatory. Seriously I have one dog I know exactly what she said, I would have never been OK with just a pain med that covers up the issue and no plan of action. So I left with what I came there with, an injured dog plus I’m down $ 380, no plan or solution. What a mess, now I have to go to another vet.

These people are scam artists and what’s wrong with businesses in general today. We got a quote for $ 150 for neutering somewhere else. We didn’t want to wait, so we went here instead. $ 150 here doesn’t even cover the bs blood work done beforehand. $ 400 was the neuter price. Then they try to sell you a monthly package, which we had problems with in the past. On the way out the door, they tried to hit me with a $ 40 office visit. It’ll be a cold day in hell before that happens. Do not go here unless you like pissing away money.

For paying almost a hundred dollars per month for two wellness plans for both of my Pugs I don’t feel like I am getting my monies worth.
I brought my puppy in and requested a SPECIFIC vaccination for daycare. Both the vet and vet-​tech failed to tell us there would be more than one round of shots for him. We were under the impression that after the first shot he was good to go.
How are you people going to take my money every month and not tell me when there are follow-​ups?

I don’t really know what to say about this place. My dogs like coming here. The staff is always friendly. The vets are knowledgeable. The pet plan is great deal, too. The problem is that I always feel like they are trying to up charge us. I am not sure I truly trust the vets, and I generally end up calling my sister in law (who is also a vet, though out of town) for a second opinion. The head vet is almost always willing to help answer questions and put us at ease too. We’ve been bringing our dogs here for several years, and have not had any major problems. They are happy and healthy. I’m just still unsure.

I took my 10 month old puppy in because she was sneezing and had thrown up several times. The vet tech was amazing with her. She took her temperature, ask me a bunch of questions and left the room. I could hear her telling the vet, immediately upon her departure, why we were there and everything I had told her. Over 10 minutes later, the vet finally entered the room, asked the same questions he had just been told the answers to, never smiled or acted like he cared about my puppy, and proceeded to tell he would need to run some tests.
I was instantly worried and asked if my puppy had a fever (again, the vet tech had taken her temperature), to which he responded, «We need to run some tests». My next logical question, was, «Okay, what tests, and how much will it cost?». He spent many minutes keying all sorts of things in the computer, turned the monitor toward me and pointed to a screen showing a total of $ 632 in testing he said we needed to do. I was immediately shocked and asked if he was sure all that was necessary. He looked at me as if I was a terrible parent and said, «If you want to know for sure what is wrong with her». I explained to him I had a dog in the past that had diabetes and cushings disease and I had never once incurred a singular vet bill that large, and in total I spent over $ 6,000 on her over three years. His demeanor nor facial expression changed. He remained completely stoic and pointed to the screen. I explained I didn’t have that kind of money today and he said they could arrange a payment plan which could help with the cost. I told him I didn’t need payments, I needed a reduction in the pricing — to which he shrugged. I was so mad at this point, I asked what we owed him for the current visit and stormed out.
I came home, calmed down, and called another local vet that was recommended by friends. They explained that they had a coupon for $ 50 off your first visit, they had an appointment first thing the next morning, and that visit would only cost $ 11 with the coupon. We took her in, the vet examined her, said she was not running a fever, she was in great health, and most likely had eaten something she shouldn’t have that upset her tummy. He told us to watch her over the weekend and if she continued to get sick, bring her back and THEN we would run tests — which would NOT cost $ 632. This amazing experience cost us $ 11 total.
I cannot believe PetSmart would allow a clinic in it’s building that is gouging it’s customers in this manner. That vet was playing on my emotions as a pet owner and saw how much I loved my puppy and just assumed I’d pay whatever he asked. I am appalled by this and will never set foot in a PetSmart again. If you are reading this and they want to «run some tests» PLEASE get a second opinion. It could be nothing more than unnecessary stress on your animal and your pocket book.

All the employees here are helpful and make this stressful outing a more pleasant one. I made an appointment for 11:30 but arrived early because I anticipated paperwork. They had no problem getting me in early which was awesome. Everyone who handled Luigi was gentle and patient with him, seeing how nervous he was to be there. Elisa and Ingrid both helped me chose a care plan that would work best for my dog and I. They helped answer my questions and treat all of Luigi’s needs today.
Banfield has always been a helpful place for my pets. I wouldn’t want to take my pets anywhere else.

I have been taking my three dogs here for over three years now. In the past year this place has gone so far downhill that I have cancelled our wellness plans and switched vets.
First they gave me heartworm medicine that was not the right dosage for my small dogs and gave me a hard time trying to return it. Arguing with me whether my dog was 10.5 pounds or 11 — either way the medicine was for a dog that was 12.5 pounds!!!
Then one of my dogs was vomiting every day and they could not fit me in for 7 days! Then we requested an x-​ray and the doctor refused!!! I’m paying you money by getting an x-​ray and you are refusing me that service!
Then he gave us medicine for my dog that said this will cover up the symptoms — but never fixed the problem! My dog is still vomiting and banfield won’t return my phone calls. Luckily, a good hearted vet, who actually cares about the health of your animals fit us right in with no problems and performed every test I requested.
I am in law school and have recommended Banfield to several of my friends and i know of 3 students and 2 lawyers who are using Banfield because of me; I have since called them to make them aware of the terrible management situation. In the future I will not recommend any specific vet but I will be sure to tell people whatever you do don’t go to banfield. So dear reader, do yourself a favor and DO NOT GO TO BANFIELD!!!

My animals have been going to various Banfield locations for over ten years and since moving to St. Pete we have become more of a member of the community. I love the doctors, nurses are great too. It seems like they have made some positive changes to the front desk staff, which in my first review I was not a fan of at the time. I find everyone there to be extremely nice and helpful. I bring my best friend here, so of course I recommend it.

We take our cat to get her nails trimmed here and also to get her shots when needed. Staff is friendly and knowledgable but the wait time is pretty bad, even with an appointment. 1hr plus on our last visit!